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“Four wonderful days in Prague!”

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InterContinental Prague
Ranked #99 of 646 Hotels in Prague
Certificate of Excellence
Reviewed October 25, 2013

We stayed here post cruise for four days. The location was fabulous and we walked everywhere. Our check in was smooth although with everyone arriving from two riverboats the lobby was chaotic . The gentleman who assisted us could not have been nicer nor more efficient. We enjoyed the buffet breakfast tremendously, especially liked the coffee machine and the selections of coffees. The servers clearing tables and the cooks preparing omelets were pleasant and efficient.
Our room was very nice and we liked the comfortable bedding. It was very clean and we had nice amenities. However for the cost, we would have liked another chair near the window (there was only one) and the peeling desk top needed to be replaced.

Our biggest complaint however was the Lobby bar! Was there even a bartender there? It seemed like there were three servers who were more concerned with those at tables while ignoring those sitting right at bar. We were never acknowledged or greeted although we were seated right at the bar. We had to call a bartender over to get us a drink. This was such a contrast to the wonderful bartenders and service we experienced at Budapest Intercontinental just 10 days before. Drinks were expensive but if the service had been good we wouldn't have minded. We went back a second night thinking the first night was just a fluke but the second night was even worse. For the first time ever, we left a bar without leaving any tip. The service certainly did not warrant it. For this caliber of a hotel, they need to train their bar staff in customer relations or hire new servers.

  • Stayed: October 2013, traveled with friends
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Thank Kreemmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 30, 2013

Dear Kreemmer,
Let me first take this opportunity to thank you for your recent stay at InterContinental Prague for four days. I do appreciate your feedback regarding the check in process as this is exactly the most important part of guest experience – thank you for sharing with us. I will also certainly pass your lovely comments to my colleagues related room cleanliness and buffet breakfast which you were enjoying a lot. It is disturbing to hear about your disappointments in terms of lobby bar services however I would like to assure you that this kind of experience does not reflect on our usual services. I have already organized necessary steps and actions to avoid such a similar scenario in the future as customer focus is one of the most important focuses at our hotel. I do hope having a chance welcoming you back at our property in the future and please do not hesitate to contact me ore my colleagues directly for any further assistance requested.
With kind regards
Petr Vodicka
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,465 - 1,471 of 2,732 reviews

Reviewed October 24, 2013

I can only give this hotel 4 stars in comparison to many other Intercontinental hotels.this is based on the amenities in room and in the hotel. The location is fantastic and the staff extremely friendly. As a platinum member we were upgraded to an executive room which we appreciated as the hotel was very full and we were a last minute booking so very pleased to get a room.
My small complaints relate to the bedding and bathroom. The duvets make you extremely hot but we asked for a top sheet and blanket and this was so much better. The bathroom amenities were fairly basic with no conditioner provided and only one cake of soap. The room is quite dated and a few loose tiles in the bathroom.
The breakfast was also fairly average with no table service. Self serve everything but a reasonable selection
However we spent only a small amount of time in the room as we were so busy exploring this beautiful city.
I will definitely stay here again but will probably go for a club level room. You can't beat the location

Stayed: October 2013, traveled with family
Thank ceecee018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 25, 2013

Dear ceecee018,
I am taking this opportunity to thank you for your recent stay at InterContinental Prague and sharing with us your personal experiences via tripadvisor. I am honestly more than happy to read about your satisfaction especially regarding our location and what is the most important – extremely friendly staff. I do appreciate your valuable comments and certainly we will discuss further all your concerns and ideas as satisfaction of our hotel guests was, is and will be the most important focuses in entire hotel business. When you have a plan traveling back to Prague, please do not hesitate to contact me directly in advance and we will do our best to make your stay as much as memorable and enjoyable one. We are looking forward welcoming you back in the near future.
With kind regards
Petr Vodicka
Front Office Manager

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Reviewed October 22, 2013

Just back from a great weekend in Prague staying at the Intercontinental. Great hotel, very comfy and just a perfect location for exploring the city which itself is very picturesque and cheap to eat and drink.

Stayed: October 2013, traveled with friends
Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 23, 2013

Dear Gary W,
Thank you for choosing InterContinental Prague as your hotel of choice in October 2013. We do appreciate you have shared with us your personal experiences via tripadvisor and we are looking forward welcoming you back at our property. Please do not hesitate to contact me directly for any further assistance requested or anything else we can do for you during your next time in Prague.
With kind regards
Petr Vodicka
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

Spent several days here in mid September. The location on the banks of the Vltava River and its assorted bridges is excellent for tourist activities as its only a few minutes to the main square, Astronomers clock and other featured areas. We were very pleased with the beds and fine duvets. The breakfast buffet was terrific with a very wide range of options, however at times it was overwhelmed with huge groups of package tourists. We had a fine view of the roof from the second floor but the river side rooms are much better. The view from the roof top restaurant over the many spires is spectacular. We enjoyed the pool/fitness facility only a short ride in a dedicated elevator. The umbrella in the room was a nice and unfortunately needed feature. This is a featured hotel so there is lots of activity; notable guests and their associated press, Prague Fashion week, and large tour groups makes this a busy place. Its a large hotel built during the Soviet era so the exterior reflects that history. Not quaint or quiet. The Concierge support was excellent and very efficient.

Room Tip: Ask for a riverside view.
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  • Stayed: September 2013, traveled as a couple
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1  Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 17, 2013

Dear Charles S,
I would like to take this opportunity to thank you for your stay at InterContinental Prague in September 2013. I do appreciate your overall very positive comments and I m more than happy to read about your satisfaction especially regarding our excellent Concierge support, comfortable beds, lovely roof top restaurant and our memorable fitness facilities – thank you for sharing with us. Please do not hesitate to contact me directly for any further assistance requested on anything we can do for you during your next time in Prague. It will be our pleasure welcoming you back at our property in the future.
With kind regards
Petr Vodicka
Front Office Manager

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Reviewed October 15, 2013

I don't have any complaints about this hotel, nicely situated within the shopping streets in Prague, close to everywhere, you can go by foot to see the attractions.
We arranged a pick up from/to the airport via the hotel, drove in their luxurious BMW car, and the price is good too! try to arrange this with the hotel, totally worth it! hassle free!

Local restaurants are also really good near the hotels, breakfast was excellent, lots of choice!

  • Stayed: June 2013, traveled as a couple
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Thank Pisminoki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 17, 2013

Dear Pisminoki,
Let me take this opportunity to thank you for your stay at InterContinental Prague in June 2013. It is so great to read your lovely words and having the feeling that you have enjoyed your stay with us and had memorable and enjoyable experiences. I will certainly share your particular limo service experience with relevant colleagues and please let me know directly if there is anything further we can do for you during your next time in Prague. We are looking forward welcoming you back at our property in the future.
With kind regards
Petr Vodicka
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Just got back and can't say enough about the great location. The rooms were luxurious and the beds were fabulous. We had the breakfast in the hotel and the buffet was quite extensive.
The hotel was a short walk to the square, the bridge and the Jewish cemetery, with many wonderful pubs and restaurants nearby. We felt safe throughout our visit.

Room Tip: We stayed in room 321 and did not hear any traffic.
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  • Stayed: October 2013, traveled with friends
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Thank Jraytx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 17, 2013

Dear Jraytx,
Thank you for choosing InterContinental Prague as your hotel of choice. I do appreciate your valuable comments and more than happy to read about your overall satisfaction. It was our pleasure to make your stay comfortable and we are looking forward welcoming you back in the future.
With kind regards
Petr Vodicka
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

Hotel is excellent and beautifully located, very close to the old town square, and to the other many attractions, so you will save a lot on travel. very close to Charles bridge, astronomical clock. excellent service and breakfast is amazing, mind blowing. They even have an umbrella for our use during the stay.amazing view of the river from the room I stayed. also they have an open air terrace at the 9th floor and they have a good view of the mountains on one side and city in the other side. overall excellent, will go again and stay same place.

  • Stayed: October 2013, traveled with friends
    • Value
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3  Thank DrGeorgeJobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petr V, Front Office Manager at InterContinental Prague, responded to this reviewResponded October 14, 2013

Dear DrGeorgeJobin,
I would like to take this opportunity to thank you for your recent stay at InterContinental Prague and sharing with us your very positive feedback. It is more than appreciated to read such lovely words about our property especially regarding excellent service, amazing breakfast and memorable 9th floor terrace view. We are already now looking forward welcoming you back and make your stay again memorable and enjoyable one. Please do not hesitate to let me or my colleagues know for any assistance requested during you next time in Prague, will be our pleasure to assist you directly.
With kind regards
Petr Vodicka
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Prague

Address: Parizska 30, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Prague
#55 Business Hotel in Prague
#86 Luxury Hotel in Prague
#86 Romantic Hotel in Prague
Price Range: $132 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Prague 5*
Number of rooms: 372
Official Description (provided by the hotel):
Presiding regally above the hilly banks of the Vltava River, the InterContinental Prague is the landmark choice of Prague hotels, providing a sophisticated setting for all types of travel. Experience the City from its premier location - in the heart of the Prague’s historic Old Town. Magnificent accommodations provide the perfect base from which to explore the shops, restaurants, and architectural treasures that give the region its distinctive character. ... more   less 
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Also Known As:
Intercontinental Praha Hotel Prague
Intercontinental Hotel Prague
Intercontinental Hotel Praha

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