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“Could not ask for a better place to stay”

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Hotel Casa Marcello
Ranked #161 of 649 Hotels in Prague
Certificate of Excellence
Worthing
Level 1 Contributor
3 reviews
“Could not ask for a better place to stay”
Reviewed March 11, 2013

We stayed in room 101 1st floor at the very front of this vast hotel. Very quiet, really clean, fantastic service, superb food, lovely room beautiful shower in the very stylish bathroom. Comfortable bed really good sleep.(Tiny ctiticism would have liked tea/coffee making facilites in the room). Truly would stay again as really great location.Thankyou.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • Danish first
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English first
1 review
Reviewed February 25, 2013

I enjoyed my stay at Casa Marcello very much. The hotel has two courtyards to walk through between the reception area and the well spread out rooms, which were tastefully decorated and spacious inside. The staff were very welcoming and friendly. There was an extensive selection of food and drink at breakfast. Only within 5 minutes walk of Old Town Square. Very enjoyable.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aliisa79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 15, 2013

We expected higher quality at our apartment at the Casa Marcello. Nice bed, but a tired room. Awful sofa in tiny livingroom. Nice location, but can't recommend due to lack of standards compared to price. Think perhaps they thought their terrible service was a charming trait. It was not, it was simply terribly. So disappointing.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Allie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 11, 2013 via mobile

We stayed here three days.
It is in a beautiful place at two minutes from the old town square.
Not all the staff speaks English.
The breakfast was rich for the continental.
The shower wasn't working and we had to have only bath.
The bed were uncomfortable
But for that it was good.

Helpful?
1 Thank Riccardo B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wakefield, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed February 11, 2013

I have stayed in this hotel on two previous occassions and was very happy with the quality and service on those visits. I was looking forward to going back to share the experience with my partner. However, we were disappointed from our arrival onwards. Although we were told that room service was usually until midnight, when we checked in and were let into our room, we found no information about anything, let alone room service. On visiting Reception we were told that the kitchen was closed due to technical difficulties. Fancying a coffee after our journey, we hunted round for tea and making facilities, as promised on the website and also confimred in an email to me. The only thing we found was a Nescafe capsule coffee machine, for which we were charged the equivalent of £1.50 for a cup of lukewarm coffee. On complaining to Reception, there was no budging - you either paid £1.50 per capsule, or you didn't have it! Not the experience I would have expected from a 4 star hotel. If I had been told that we had to pay for this, I would have brought my travel kettle along.
The main problem with our room was permanent smell of cigarette smoke in the small toilet. When we complained to Reception (twice) we were warned that the hotel was non smoking and we shouldn't be smoking in our toilet!! After explaining that neither of us smoke, the receptionist told us she would speak to house keeping. On returning from our day out and finding the smell still there, we complained again and aksed for an air freshener for the toilet. On our 2nd day, the smell was still there and we bought our own air freshener. Small details, I know, but they soon mount up when you have paid for a suite!
Breakfast was okay, a good selection of bread and it was quite nice to get a coffee without having to pay for it. But you do need to get in there early, or very late to get a table.
All in all, although the location of the Casa Marcello is excellent, we will not be going back there and I wouldn't recommend any of my friends to stay there. If it continues to class itself as a 4 star hotel without any improvement to the room quality, attitude of the reception staff or general housekeeping, I'm not sure how long it will continue to attract the good reviews on Trip Advisor.
Comments about the beds and duvets were spot on. Yes, the mattress is comfortable, but the bath sheet sized duvets are laughable on a double bed for two adults.
It's a shame, this hotel was once so much better and I hope it could be again.
One good thing - the older lady serving at breakfast was very cheerful and always made us smile.

Room Tip: If you can get a free upgrade to a suite, then go for it. Certainly not worth paying for!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dante0202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 11, 2013

We chose this hotel because it looked different and were not disappointed. Our room was spacious, clean and the beds comfortable. Towels were replaced every day. Breakfast was plentiful, fresh and varied and served until 10.30, later at the weekend. The morning we did not have breakfast until 10, there was no bacon left, but although it was not replenished automatically, we could have had it on request. There could be some issues regarding mobility. There are no ground floor rooms and no lift. The higgledy-piggledy layout and winding staircases are attractive and character-ful (is there such a word?), but might pose problems for some guests. We arrived at 9pm and there was no porter to help with our luggage and the receptionist was unable to leave the desk to take us to out room, which took a bit of finding! During the main season there is a porter, and help can be arranged even in low season by prior request, so it is well worth warning them in advance if you will need help.
The hotel is brilliantly positioned. The immediate area surrounding the hotel is quiet, but there are excellent restaurants within three or four minutes' walk and it is only a 7 minute walk, at the most, to the old town square. Overall, we thoroughly enjoyed our stay and will definitely stay at this hotel again.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon
Level 4 Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 25, 2013

We chose this hotel based upon reviews from this website, and reference to their own website, but whilst being a small individual and character hotel there was plenty of room for improvement.
Our first room was dark and without a bath, something that was noted in a request, so we were transferred to another more pleasant room , possibly a suite ? Note there seem to be building and refurbishment work going on with corridors sealed off, something we were not aware of.
By international standards this was not a four star property, with some poor equipment i.e. air conditioning noisy and leaking , wifi not working away from reception area and a lack of information in rooms about simple things like telephone, television, restaurant details and check out information.
Staff were pleasant and helpful but note the limitations and some hard climbing of steep staircases.

Room Tip: If requiring a bath tub check actual room facilities, also check for room location some being less a...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Devonb_1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casa Marcello

Property: Hotel Casa Marcello
Address: Rasnovka 783/1 | Stare Mesto, Prague 110 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa
Hotel Style:
#28 Spa Hotel in Prague
#137 Luxury Hotel in Prague
#154 Business Hotel in Prague
#197 Family Hotel in Prague
#199 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Casa Marcello 4*
Number of rooms: 32
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Also Known As:
Casa Marcello Hotel
Casa Marcello Prague

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