I booked this hotel for 2 nights via British Airways and when we arrived we were told our room was flooded and they had no others, so they had moved us to another hotel for the night and we could return the following night when the room would be okay! I am a seasoned traveller and know a lie when I hear one they had over sold being a Saturday night. I told them I was not happy about having to change hotels the following day and that if they wanted me to go to another hotel it would be for both nights - I already knew a bit about the hotel they were proposing and it was a lot more expensive than the Casa Marcello. They initially refused to move me on both nights to the alternative hotel but as soon as I had the British Airways help line on the phone it was suddenly possible.
I have no time for hotels that assume we are all naive travellers and they do not deserve business by over booking. Think carefully before booking here despite its positive reviews which had attracted me
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- Also Known As:
- Casa Marcello Hotel
- Casa Marcello Prague