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“Not the Best Tour”
Review of Best Tour

Best Tour
Book In Advance
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$46.11*
and up
Karlstejn Castle Half-Day Guided Tour from Prague
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$64.84*
and up
Prague Circular Tour with Staropramen Brewery Visit and Lunch
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$52.83*
and up
The Best of Prague Sightseeing Tour
Ranked #206 of 530 Tours in Prague
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Attraction details
Fee: Yes
Owner description: Best Tour specializes in providing complete tourist services including sightseeing tours, boat trips, and excursions to the most interesting, historic and beautiful places in the Czech Republic. Among these are various city tours of Prague, Karlštejn castle, Konopište castle, Český Krumlov, Kutná Hora, Karlovy Vary, Terezín and more. We offer professional guide service in any language you wish, packaged holidays, transportation — including FREE PICK UP AT THE HOTEL, and even accommodation services. We can also arrange a personalized tour or special program as per your request.
Reviewed September 24, 2012

They did pick us up on time. We didn't have to wait too long to board the bus. The guide spoke Russian and English. I had a hard time understanding her English. I was glad they did not stop at any souviner shops. There probably are better tour companies.

2  Thank charles6346
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 - 173 of 227 reviews

Reviewed August 23, 2012

Took the tour to Cesky krumlov......was picked up at hotel on time by a small van and then was taken to meeting place where we had to wait over 20 mins for the final guest to join....the bus was not like the one you see in the brochure .....it was the hotel shuttle one that picked us up....cramped uncomfortable seats....this tour cost 1860ck a person and took 3 hours....with a ten minute stop at a gas station.. The guide was rambling and uninteresting and every thing was repeated in Italian....the lunch that was provided was adequated but not in a good location many better restaurants ..also liquids were not included in the free lunch. The waitress overcharged for the beer at twice what we paid elsewhere.....my advice skip best tour take the student bus for 8 pounds ...and enjoy it more in a comfortable atmosphere

1  Thank lovetravellingUae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jitka B, Owner at Best Tour, responded to this reviewResponded December 3, 2012

Hi there,

every our trip to Cesky Krumlov takes 10,5 hours. Even Google maps say 2,5 hours one way.
Multi-language guiding is common round the world. And the location of the restaurant was chose purposely. In the center it is very crowded during summer season. We prefer to provide you nice and calm atmosphere to hectic and busy time for your lunch.

With Regards

Best Tour Team

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Reviewed August 11, 2012

My husband and I booked a full day tour to both Karlštejn and Konopiště Castles through Prague Tours Direct (a booking company that finds but does not operate tours– seems like there’s a lot of these in Prague), and Prague Tours Direct booked us with Best Tours (fyi, the prices listed for both Prague Tours Direct and Best Tours were the same). We booked this tour because we wanted to see both castles, and this was the only tour that we could find (most tours go to one castle or the other – they are both close to Prague but in different directions). It turned out that we were the only people who signed up for the tour that day, and the company honored the reservation, which we appreciated, and we’re not sure how they made any money on our tour! We visited two beautiful but very different castles, both important historically and we were happy to visit both. At each castle we joined a larger, regularly scheduled tour of about 20 people. At Konopiště it was a Czech tour with English audio guides (the castle seemed to have few non-Czech language tours). Each castle offers more than 1 tour route – we went on 1 route at each castle, with each tour running about an hour. We were not given an option of which tour route to choose, but we enjoyed both very much. The Karlštejn tour was in English, but both castles had audio guides available in several languages. Our guide from Best Tours was very nice, and gave us a lot of helpful information, but it was hard to know whether and how it would be different with a larger group. The bulk of the information regarding the castles though did come from the castle-provided tours. Lunch was included at a restaurant near Karlštejn. It wasn’t anything fancy, but it did include 3 courses – soup, entrée, ice cream, all very good. Beverages were not included. It would be hard to do both tours on your own in a single day, but if time/money/transportation permitted, we would have loved to have been able to do a second tour at one or both castles. Note: The Karlštejn Castle tour route that goes to the Chapel of the Holy Cross seemed to require over a month of advance planning, so if this is something that you want to do, make sure that you plan well in advance.

4  Thank laurenjamie816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2012

Went on tour of Terezin with Best Tour Friday 1st June'12. Would strongly not recommend this Tour Company! I was picked up by taxi and then waited over an hour outside the office before the guide and others turned up. Tour was running 30 minutes late (no opologises given), it was very rushed and incomplete missing out lots of key areas which should of been explored.The Tour guide was very rude and offensive at times - for example when asked a question he said and I quote 'If you were a Jewish women asking a German officer a question he would put a gun to your head and shot!' imitating a gun with his fingers to my head and spitting in my face as he spoke. Trip ended returning back to the office at 3.30pm (no drop off to hotel) and without any break for a coffee or lunch. I asked it would be possible to be dropped off at a recommended restaurant, but no, driver had an airport duty.I also asked if the trip was running normally, apparently YES. I would describe this tour as thoughtless,inconsiderate,badly planned,unprofessional and extremely overpriced. A joke at the tourist expense.

1  Thank KittyKate1234_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jitka B, General Manager at Best Tour, responded to this reviewResponded June 24, 2013

Dear Kate,

exceptionally we use taxi to pick our clients up at the time. Traffic is sometimes very bad during summer. We are additionally sorry for 30 minutes delay.
That "joke" was not really appropriate. Some people have a bit strange sense of humor.
We have never offered lunch or drop off to hotel for this tour. Unfortunately some recepcionists say that to the clients.

With Regards

Best Tour Team

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Reviewed May 31, 2012

Our hotel arranged for a tour of Terezin with Best Tour. The tour was fine except the leg room on the van was very cramped. They made a point of advertising how they picked you up at the hotel, which they did. What they failed to mention was that they do NOT drop you back off at your hotel. Instead, they dump you off at their office in center of town. Had to take an unplanned cab back to the hotel. Most unimpressed!

Thank Jkren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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