We had a very early morning flight which required a 3am pick-up. We enquired at Reception and staff advised that they would book a taxi on our behalf for €27.00 - we agreed and paid in cash. We were not given a reference number, a receipt or any information about the taxi service.
As Royal Belleza's reception is closed at night, we later asked for a telephone number of the taxi to call in case there was a problem. The gentleman at reception would not give a telephone number and told us not to worry, that the service was reliable. The evening before our departure, we spoke to the lady who had taken our booking and received the money and she said she would call to reconfirm the taxi on our behalf.
In the morning, we were downstairs well before 3am, but no taxi arrived despite there being hardly any traffic at that time of the morning. We tried calling their sister hotel, Royal Court, for assistance but this proved to be a futile exercise. Afraid of missing our flight, we managed to flag down a passing taxi at 3:20am which cost us €30.
We emailed Royal Bellezza on Friday morning to advise them and request a refund and got no reply. We sent three follow-up emails during the following days, which also went unanswered (the last email was sent with a copy to their sister hotel, Royal Court which is on a separate email domain).
Left feeling cheated, we placed reports on TripAdvisor and Booking.com. The following day we suddenly received an email apologising and claiming they had no email access for a week and promising to refund our money. We have since been refunded with an extra €10 which goes towards covering the extra taxi fare and banking charges.
Otherwise, the room was good although we had to make use of the sleeper couch as the one bed caved in and was impossible to have a decent night's sleep. The rooms were big and well equipped and serviced.
Location is excellent with the I.P.Pavlova metro and popular tram routes a short walk away.
The only caution is that if one books a taxi, please insist on written proof and a telephone number of the taxi service to call if your collection time is when their Reception is closed.
- Official Description (provided by the hotel):
- Royal Court Apartments are located in only 10 minutes walk from Wenceslas square – the heart of the modern town. Metro/tram station I.P.Pavlova is in only 2 minutes walk.The apartments are well equipped with all necessary for your comfortable stay.All our apartments have complete kitchenette and a private bathroom. Wi-fi Internet and TV are free for your use during all the period of your stay. ... more less
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