We visited two nights in a row and had wildly different experiences. On the first night, the friendly could-help-enough barman looked after us wonderfully well, serving us our starter oysters and much champagne (my favourite Billecart Salmon Rose). Three of the eight (or so) oysters on the menu were not in stock though, and sadly the Belon which are my favourite were unavaialble. We got hustled by ordering things that took so long to arrive that the restaurant managed to sell us extra (expensive) glasses of champagne in between. But that's the way of the world, and no compiants so far. It was certainly so enjoyable an evening that we decided to return the next evening. What a different experience. The barman and (male) manager were nowhere to be seen; the place was woefully understaffed by two surly, pony-tailed and purse-lipped women, one of whom was presumably managerial. They looked so put out that we had arrived and asked for a table in the half-full restaurant, clicked and clucked and eventually pointed at the worst table in the restaurant, a tiny two-seater right in the entrance. I explanied that we had been there the evening before and had a wonderful evening; the managerial one just shook her head and said she didn't remember us - not that that held any relevance. Both women then ignored us - service wise - for the first five minutes, but had no problem glaring at us throughout. We eventually decided to leave without ordering anything. I told the one lady that we were repeat customers and leaving solely because of their rudeness. Just to be clear in case there was any doubt owing to language differences, I said to her "you are rude". She just shrugged and pointed to the door. Given that we spent CZK 6000 the first night and would have spent at least the same again the second night, one is right I think to expect a superior and warm welcome. We walked specially from the Hilton, about 15 minutes to get there. Bottom line: the food is expensive though good but the staff can make or break the experience. The two pony-tailed women should be avoided - ask for a different waitron if you can - and the restaurant should be avoided if they're the only ones on duty. There is an outstanding Italian restaurant - Ristorante Divinis - a few doors down: rather go there
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