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“Good hotel, Excellent Staff”

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Park Inn Hotel Prague
Ranked #63 of 670 Hotels in Prague
Certificate of Excellence
Manchester, England, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good hotel, Excellent Staff”
Reviewed January 20, 2013

I got a really good rate at the hotel (around £50 per night B&B) so didn't have the highest expectations. The check-in was very friendly, all reception staff I spoke to were fluent in English, and a city map provided.

The room was quite small, with a horrendously bright red wall next to the bad. There was also a bulk soap dispenser, and bulk shampoo/conditioner/shower gel in the shower which was a bit naff, so I'd recommend taking your own toiletries. The bathroom didn't have a bath, but had a very large shower. The mini bar was well stocked, and the TV had a good selection of channels (about 7 or 8 English, though they were all news) and a really good selection of films that are about 199 Koruna to rent. The room was very clean - couldn't find a single fault, and the housekeepers also did a good job of tidying up every day around our mess. However, there was no iron, but they do offer a pressing service that isn't too expensive.

We ate in the restaurant (or bar) on the first night, which was pretty poor. The staff were all very friendly and knowledgeable, but there was no atmosphere - such a large restaurant without any customers. It also felt quite cold, and there was no attempt at ambience - the music was tinny and didn't really help. The food was also dreadful - I had pork schnitzel, which was two huge pieces of breaded pork, that was dry, with some mashed potato and gherkins.

Breakfast in the morning was OK - plenty of staff, and a good service. Massive buffet selection, lots of pastries and breads, as well as bacon and sausages (which weren't the best), and lots of other savoury items. The coffee they serve is bulk brew in vaccum pots which is quite disgusting. Also, theres no fresh juice - all concentrate. But there's lots of choice, and plenty of contintental!

The hotel is outside a tram stop, otherwise you're looking at around a 30 minute walk to the old town. Reception sell day tickets for 110 Koruna - a taxi will be around 150-200 k from town.

I would like to thank the reception staff for being really helpful throughout our stay, in booking tables at restaurant and even ordering a take away for us one night!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MichaelJ_Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohuslav, Director of Revenue at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear Michael,

Thank you taking your time to share your experience with other travellers. I am happy to hear your praise about our housekeeping and front office.

Please be informed that even though iron & iron board is not part of the room amenities, we provide it upon request, free of charge.

We are looking forward to welcoming you back soon.

Yours sincerely,
Bohuslav Machacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,188 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 18, 2013

The Park Inn Hotel in Prague is economical, has great food, is in a good location and is a comfortable place to stay. It is very modern. The staff are nice, helpful and friendly. A Tesco store is right around the corner for easy purchases of anything needed. Also, it is an easy walk to public transportation. My friends and I stayed here for 5 nights as we visited the beautiful city of Prague.

Room Tip: I would be happy to stay here again
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Joyce493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliskaZlatnikova, Guest Relations Manager at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear Guests,
First of all thank you very much for your recent stay in Park Inn hotel and for taking a time to share such a positive feedback.We are looking forward to welcome you back again. Best regards, Eliska
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Whaley Bridge, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 15, 2013

We went to Prague for Christmas, and I was a bit concerned about having to wander the streets on Christmas Day but I would thoroughly recommend the city and in particular the Park Inn! The hotel is actually a 1930s building but you'd never know, it is clean and modern inside. The staff were without exception all lovely, even the handyman who had to come and fix our safe which was so secure it wouldn't open (this was fixed almost immediately and with a smile). The room was small but perfect for our needs - some rooms face the railway line so if you want total quiet just email in advance and they should be able to allocate you a quiet room (we had 249 and it was silent). The breakfast buffet is the most incredible we've ever seen, with a choice of cooked breakfast (bacon, two type of sausage, scrambled eggs, tomatoes, mushrooms etc), continental (cold meats, cheeses), cereals (including porridge and a design-your-own muesli bar)), a variety of freshly baked bread and pastries with honey, jams etc, yoghurts, fresh fruit. There is soya milk available at the yoghurt bar if you need it.
We ate in the resturant one night and it was great - expect UK prices but the food was good.

The hotel is about 15-20 minutes walk from the Charles Bridge or you can get a tram (the 17 to the old town or the 3 to Wenceslas Square) and day tickets (about £3) are available from the reception desk.

We would definitely return. If you fancy Prague but are worried about the language barrier, don't be - most people speak very good English and we had no problems. It's a wonderful place to spend Christmas, although shops close for the day, and some are closed on Boxing Day, all of the restaurants are open and there's plenty to see and do (the excellent Christmas market, live music, guided walks around the city).

Room Tip: Email the hotel in advance if you want a quiet room and they should be able to allocate one - we had...
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
3 Thank TME67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohuslav, Director of Revenue at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear Guest,

Thank you for your positive feedback. I am pleased to hear that you have enjoyed Christmas period in Prague and our hotel has been your comfortable base for exploring Prague. I just have to add that Prague is very romantic city during spring time as well so if you would be planning next visit, we would be more than happy to welcome you back in our hotel.

Yours sincerely,
Bohuslav Machacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 14, 2013

Arrived on Thursday 10th January 2012 for 3 nights (2 rooms), fourth floor. I love this place for a number of reasons. Staff are excellent and I like that on most trips here the staff are familiar. Too many hotels change staff so often there is no rapport. Park Inn from the Barman to the cleaning staff were familiar and it is great.

Having a young child, the house keeping is paramount. This hotel has always been excellent with attention to detail and those little corners that makes the difference between good and excellent. Again the staff we knew were as helpful and flexible with cleaning times as always. Wonderful service.

Location of this hotel is great close to the tram to all major attraction areas and the metro circuit.

The restaurant here is understated. When we first came to Prague we did the normal eating out experience. Now we had our meals in the hotel restaurant. There wine list should suit any taste and the food is excellent. The prawn entree (my favourite) fresh and tasty, main course variety wide, generous in portions and excellent value. Most impressed. For those looking for really good food, excellent prices I suggest it is in the hotel.

In all a most pleasant experience we choose to repeat. Thank you Park Inn for a Hotel you can get to know and enjoy thoroughly.

Room Tip: Depend on your purpose and budget. Always found the rooms we had modern facilities, were very clean...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohuslav, Director of Revenue at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear Jon,

Thank you for nice review - it is always very encouraging to read such nice comment from the repeated customer. I will share you feedback with our entire team, they will for sure appreciate it.

I am looking forward to welcoming you back in our hotel.

Yours sincerely,
Bohuslav Machacek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 14, 2013

I stayed at the park inn for four nights and cannot really recall any bad memory. The staff was kind, I had satellite tv, the room was clean, the room service was a good alternative on a cold night that I decided not to go out (the portions were generous, both food quality and the price were satisfying). Although my reservation didn't include breakfast, on an extra cost of approximately €15, I enjoyed a rich breakfast that kept me full of energy till late in the afternoon. Also, free Internet access was included at my booking. I didn't got to try the bar, which looked nice. One should not expect to be next to the city center and most of Prague's popular sights, but the closest tram stop is just a three minute walk and transportation services from/to the city center are frequent and very convenient.

  • Stayed April 2012, traveled on business
    • Value
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Helpful?
Thank E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliskaZlatnikova, Guest Relations Manager at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear Guests,
thank you very much for comment about your recent stay in Park Inn hotel.
We are all very happy everything has worked out perfectly and you have enjoyed your
stay with us. Best regards, Eliska
Report response as inappropriate
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Holon
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 13, 2013

It was the first time that i can speak - "It was really good hotel". Very convenient location, you can get the city center during 10 minutes. Very customer-friendly and professional stuff, special thanks to Martin and to his twin-brother. The clean, warm room, many thanks to chambermaids. One small thing - the bathtub absence, shower only. All rest services - very good. Thank you very much!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GKOROT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EliskaZlatnikova, Guest Relations Manager at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear guest,
thank you for your honest comment about your stay in our hotel. We are happy you have enjoyed your stay at Park Inn Hotel and in Prague.
Best regards, Eliska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 10, 2013

The advantage of this hotel is its location, you can get to the very centre in some 6 minutes by tram. The tram stop is just a short walk from the hotel.
We stayed on the 5th floor and the room was ok, it was nice and clean, the bathroom was spacious, however, the room had no windows, at least none that you could open. no view either.
there might be some room with a view, though. The hotl has air-conditioning, however, I personally sometimes feel the need to open the window and get some fresh air and this was not an option here.
The breakfast buffet was quite ok, it looked very rich, but not everything was fresh - e.g. dried fruit and nuts that I put into cereals were pretty old, not tasty. we stayed for 4 days and the smoked fish was still the same after 3 days!!I mean, there was less of it every day, but it just does not taste too good if you leave it on the tray for 3 or more days.
But every day there was fresh bread and pastry, so it wasn't bad at all, it just could have been better.
We also had dinner at the hotel one night and that I really do not recommend. I had vegetable lasagne and it was terrible. it had no taste, there were chunks of carrot in it, I don't think carrot in bigger pieces in suitable into lasagne..the sauce was dull...well, just don't order the veg lasagne. my husband has something else, he said it was ok, but it was nothing delicious, either.

If you want to enjoy Prague and don't care so much about the things I mentioned, you will like the hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank vikiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohuslav, Director of Revenue at Park Inn Hotel Prague, responded to this review, February 5, 2013
Dear Guest,

Thank you for taking your time to share your experience with other travellers. I appreciate your comment regarding location of our hotel, indeed, if you take tram number 3 or 17, you reach city centre within 6 minutes.

In regards to buffet breakfast, please be informed that we strictly follow HACCP regulations and it is impossible that any item on the buffet stays for another day. On the contrary, almost all the items are refreshed during the breakfast several times.

I am disappointed to learn that you haven't enjoyed your food in our restaurant. We do serve vegetable lasagne, which are marked as healthy dish and are prepared with low fat. Nevertheless, we will review your valuable feedback with our head chef and reflected it in our new menu.

Once again, thank you for your feedback and I am looking forward to welcoming you back in our hotel soon.

Yours Sincerely,
Bohuslav Machacek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn Hotel Prague

Property: Park Inn Hotel Prague
Address: Svobodova 1961/1, Prague 128 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 2
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Prague
#48 Family Hotel in Prague
#57 Luxury Hotel in Prague
#58 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Inn Hotel Prague 4*
Number of rooms: 210
Official Description (provided by the hotel):
Originally built in 1907, Park Inn Hotel is located in Prague’s just a short distance from the Vltava River and Vysehrad Castle. Free Wi-Fi and a rooftop gym are available.Park Inn Hotel is part of the international Carlson Rezidor chain and guarantees high quality and standard. ... more   less 
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Park Inn Prague

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