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“AWFUL”

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Holiday Inn Prague Airport
Ranked #253 of 649 Hotels in Prague
Certificate of Excellence
Novato, California
Level Contributor
3 reviews
“AWFUL”
Reviewed March 8, 2014

We were told bfast included yesterday, had it, then today at check out 25USD per person (!!!!!). Front desk extremely rude and unhelpful. Asked for airport bus times, was yelled at and told to figure it out ourselves. Broken shower faucet, never fixed. Housekeeping made the bed and nothing else--no restocking of coffee, no cup replacements, even left old coffee out and gave us spoons that had lipstick on them. Gross. Heater stuck on, room sweltering. Melted minibar items! Told front desk but need to verify we won't get charged for them as no one seemed to care. No one was nice or helpful. I've never been treated so poorly at a hotel.

Room Tip: Just do not stay here, Manager responded with Sorry for you bad stay, we will try to do better next...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 872eddy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Prague Airport, responded to this review, March 24, 2014
Dear 872eddy2011,

We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
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English first
grand rapids, minnesota
Level Contributor
107 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 19, 2014

Lovely new Holiday Inn. Cool architecture and very comfortable rooms. Nice bedding, large flat screen tvs, nice bathrooms and showers and large windows that brighten up the place. The whole hotel was sparkling clean. The staff were super helpful even loaning an adapter and helping with public transit arrangements. The shuttle to the very nearly airport terminals is super efficient. I was a little nervous about staying so far from the center, but the public transportation was really convenient (bus to metro stops right by hotel) and made it actually very convenient. They have a bar and restaurant which I didn't use. I thought the 15 Euro breakfast was a bit spendy for my taste although I realize this is fairly normal in European hotels catering to business travellers. The one drawback is that there are no restaurants or shops real close. there is a Shell gas station and convenience store a 5 minute walk away where we were able to stock up on snacks. I'd stay here again if the needs arises.

Room Tip: Higher up is probably better. I stayed on 4th floor which was nice.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brusak, Director of Sales at Holiday Inn Prague Airport, responded to this review, February 27, 2014
Dear Eric N,

I would like to personally thank you for taking the time to write your comments, and to give us this positive review.
Our staff are very much dedicated to providing exceptional customer service for every guest, every time.

Radek Brusak
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 17, 2014

I had a short stay here and it is a decent choice for an airport location. They have a free shuttle service from/to airport - less than 5 min. You call the hotel from one of the phones from Exit D or if you stop by the information desk(on the way to the exits), the person at the desk will call for you, as they did for me. I stayed on the IHG Rewards floor #4. There is coffee/tea in the room - which is always great. The room was comfortable. The hotel has a modern design. I was surprised there was no welcome drink or something for Platinum member.

To get to Prague center - take bus 119. The bus stop - when you exit the hotel, turn left, walk to the street and the stop is to the left. The bus will take you to Dejvicka metro stop, where you take the metro, the green line - 3rd stop Charles Bridge, to give idea. Ticket costs 32CZK for bus/metro use within 90 min. The hotel offers this bus/metro ticket, which is very convenient.

I would stay here again if price is great. But it's so much easier, more convenient even for a short stay to stay in the center.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marbellaparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gyor, Hungary
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2014

I have stayed in airport hotels nicer than this but I could not really complain about anything specific. Good size room with big bed, silent. Just and average hotel.
The good thing is that there is a shuttle service from and to the airport at the time you require. Upon arrival you just need the push a button under the holiday inn sign outside the arrival hall and you can speak with the receptionist who will come and pick you up within 10 minutes. Going to the airport you just ask the receptionist and he/she will give you a lift to the requested terminal.
Breakfast is quite ok, dinner menu is just not a very big choice and quite expensive.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Szilvia133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Prague Airport, responded to this review, March 3, 2014
Dear Szilvia133,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
405 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed February 12, 2014

I stayed there on short notice during a business trip. The rooms are good sized and very clean. The staff did speak very good English and has been always very friendly. I highly recommend this hotel to anyone.
Thank you for a good time.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rainer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Droitwich, United Kingdom
Level Contributor
144 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 26, 2014 via mobile

Stayed at this hotel at very short notice on a business trip. Situated right next to the airport, a free shuttle bus collects and returns you on demand. Good sized clean room with comfortable bed. Friendly multi lingual staff. Only downside was the meal in the restaurant which was badly cooked and Luke warm, however other guests meals seemed to be OK. For the price I would recommend purely based on the location.

Stayed January 2014, traveled solo
Helpful?
Thank Turbinetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 13, 2014 via mobile

Well presented room, simple gym, very welcoming and helpful reception desk and a good nights sleep. Reception booked taxi for the morning. Short walk from the terminal building. A seamless experience. Breakfast was OK.

Stayed January 2014, traveled on business
Helpful?
1 Thank charlietbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Prague Airport

Property: Holiday Inn Prague Airport
Address: K letishti 1074/32, Prague 161 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 6
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#144 Romantic Hotel in Prague
#159 Business Hotel in Prague
#197 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Prague Airport 4*
Number of rooms: 75
Official Description (provided by the hotel):
Holiday Inn Prague Airport hotel is newly open and a highly modern design hotel with an excellent position right at Prague International Airport. The hotel is situated within walking distance to the Terminals North 1 and 2. Holiday Inn Prague Airport offers 75 spacious (17 m2)and tastefuly designed guest rooms, 5 luxurious executive suits (25 m2), fine restaurant, non - stop lobby bar and meeting facilities. Our guests can take an advantage of free transportation within Prague Airport area operating 24 hours a day, fully equipped business corner and high speed internet free of charge. There is very convenient connection to the Prague city centre by public transport also Prague historical sights and big shopping centres are only a short drive away. The hotel is an ideal option for both business and leisure visitors. ... more   less 
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Also Known As:
Holiday Inn Prague Airport Hotel Prague

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