I have been left disappointed by the lack of customer service at this hotel. I arrived on the 12th November and had confirmed my booking by email. I had requested a high floor and had bookended a double room.
On checkin the reception spent a long time looking at my booking and then directed me to the 4th floor. ( at other holidays inn, I've been offered points or a drink - guess this service is not available to platinum members at this hotel).
The room had two small beds, so I returned to reception it was clear the receptionist knew I should have had a double room and then made some changes to allocate me a room on the 5th floor, there was no apology.
On the 12th I emailed customer relations, and was promised a call or contact from the local hotel management before I checked out ......nothing ! On the 13th, i left the hotel at 12pm and still no acknowledgment......I followed up with customer relations on the 13th.... This time I was promised contact within 48 hours..... Still nothing.
The breakfast was also far from what is expected at a Holliday inn, and the value for money is non existent.
Whilst the room was comfortable and very clean, the over all experience has left me reviewing my options and I will avoid this hotel in Prague in the future..
Customer Service does not cost a lot and can make the difference. In this case a simple reply/acknowledgment would have saved a public review.
- Official Description (provided by the hotel):
- Holiday Inn Prague Airport hotel is newly open and a highly modern design hotel with an excellent position right at Prague International Airport. The hotel is situated within walking distance to the Terminals North 1 and 2. Holiday Inn Prague Airport offers 75 spacious (17 m2)and tastefuly designed guest rooms, 5 luxurious executive suits (25 m2), fine restaurant, non - stop lobby bar and meeting facilities. Our guests can take an advantage of free transportation within Prague Airport area operating 24 hours a day, fully equipped business corner and high speed internet free of charge. There is very convenient connection to the Prague city centre by public transport also Prague historical sights and big shopping centres are only a short drive away. The hotel is an ideal option for both business and leisure visitors. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Prague Airport Hotel Prague