I stayed at the Rubicon for a stag weekend - Friday to Tuesday. 11 of us arrived late on Friday night to be told that our rooms were not available. The receptionist said it was due to an electrical fault but I doubted this (my suspicions were later proven right) He wasn't particularly apologetic/sympathetic.
We were placed in an apartment in the adjacent building as an alternative. The apartment was in a very poor state. Paint flaking from the walls, bits of the wall missing, cracked window, old dirty carpet and one bathroom between all of us. The beds also looked as though someone working for the hotel had knocked them up one afternoon with some scrap wood they found. We made do and it turned out to be quite a good crack having all of us in the same room. The following day; the hotel gave us another apartment - the one next door. Now less cramped, we resigned ourselves to put up with the apartments until we left.
However, on Sunday at 12 o'clock the manager knocked on our door (luckily we hadn't gone out for the day yet) to say our rooms were now available and we had an hour to move because some students were coming in for the apartments. One of the rooms wouldn't be available until much later that day because it had to be cleaned - confirming my earlier suspicions that they had simply overbooked. The staff struggled to appreciate why we were annoyed at being given an hour to move, especially considering we could have been out for the day when they knocked.
The quality of the hotel rooms was much better than that of the apartments. I finally felt like I was staying in a hotel, as opposed to a hostel. They were basic but clean and had everything we needed.
On checking out on Tuesday, the receptionist informed us that we were being charged 2000czk extra for staying another night. When we showed that we hadn't stayed an extra night, he claimed the charge was for something else but couldn't explain what. Eventually we resolved it and left.
Overall, the staff made a bad situation worse. Very rude and unapologetic about the room mix up.
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