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“Bad management, good hotel”

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Exe City Park Prague
Ranked #164 of 649 Hotels in Prague
Bucharest, Romania
Level 4 Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Bad management, good hotel”
Reviewed March 11, 2014

My experience with this hotel's staff and policies was a negative one.
I stayed in this hotel for 4 nights and had a problem with the room.
They are selling their standard rooms as superior rooms using the fact that each room has an extendable sofa.

We booked this hotel from booking.com, a superior double room for 3 persons. It was the highest room category; they only have double rooms, twin rooms (for 2 persons) and superior for 3 persons.
At check-in we received a super small room with one double bed and an extendable sofa who occupied the entire free space in the room. We literally did not have space to put our luggage or to move around.
We looked at the fire escape map on our door and saw we had a standard room.

When asking for the room I payed for, we received various statements from hotel's staff: that we had the correct room type, that maybe the next day a bigger room will become available the next day, that they can do nothing for me.

We spent the first 2 nights in the standard room and the next 2 in the superior room which is larger.
They also refunded 10% of the first 2 nights' price after long discussions.
In the picture we first receive room 6.01and the last 2 nights we were moved into 6.09.

Beside that, the hotel is ok, clean, with wifi covering most of the rooms, with tea and coffe making facilities in every room.
It is located across the street from the main train station (Praha hlavni nadrazi), 10-15 min walk to Old Town Square and 20-25 min walk to Carol bridge (Karlov must).
The neighborhood seemed ok, but a tour guide told us many homeless and drug addicts use the park between the hotel and the train station.
The breakfast is continental and ok to start the day.

If the staff recommends you Sherwood restaurant nearby be advised prices are high and waiters will try to confuse you into letting a bigger tip. Make your own maths when paying. The food is very good.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andra-Ioana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRGCHO, General Manager at Exe City Park Prague, responded to this review, March 13, 2014
Dear Guest,
thank you for choosing the Chopin Hotel Prague for your trip to Prague and also for your feedback.

Please rest assured that we will discuss possibilities how to improve our communication towards our guests in the future.

I would like to assure you, that your were accommodated in one of our superior rooms for first two nights, as our standard rooms are not equipped with extra beds and cannot be used for three persons. However, we are sorry that your room did not meet all of your expectations.

Based on my decision you have received the mentioned discount for those two nights and you were upgraded into a family room for the rest of your stay as soon this room became available.
Dear guest, we hope to be able to welcome you once more at our hotel and your stay will be unforgettable for the right reason
Best regards,
Milan Skvara
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
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English first
Mannheim, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 1, 2014

This Hotel is located across the street in front of the Train station (hl).
which it make a great location to arrive to and depart from by Train or Bus (DB). good value Hotel for your Money, the breakfast was good and plentiful.
The Hotel is located about 200 meter or about 2 block from central cuty.

Room Tip: choose a room in the 2 floor.
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jarocho75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level 4 Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 20, 2014 via mobile

Stayed over for one night and found this hotel to be very good value for the location. The rooms are clean and tidy. Staff very nice and friendly. One downside is the really small car park which is very tight to get into.Wifi is free and worked ok.

Stayed February 2014, traveled on business
Helpful?
Thank MarkColl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Arkansas
Level 5 Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 20, 2014

We had a wonderful stay at Chopin. The hotel is spectacularly clean and the employees are very friendly. The location is great, beautiful park across the street and just a few blocks from Wencaslas Square. Also a great location for taking the train, literally steps away from the train main train station. Definitely recommend!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashleykey2200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 4, 2014

I stayed here with a friend for a quick visit to Prague. We chose this hotel because this was literally across the main train station of Prague. We got off the train from Vienna and it just took us 5 minutes to reach the hotel. We didn't have to take a cab/taxi so that was savings for us.

The room was OK- clean (although the beds don't look like it was done properly), decent and it has all the basic things a traveller would need to have a pleasant stay. Breakfast was OK too. The staff were extremely helpful and reception guys lent us a power adaptor so we can charge our phones. Also, don't be surprised to see other guests hanging around the corridor with their mobile phones or tablets as wi-fi only works in the corridor outside the rooms.

If you're just looking for a comfortable place to sleep in and if you are watchful of your budget- this is perhaps the hotel that I would recommend.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Divin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida
Level 5 Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 29, 2014

Chopin Hotel is right across the street from the train station! So, very easy to get to if you don't have a rental car. We stayed for 4 nights and talked to several receptionist. They were all very helpful and friendly! On the day that we were to check out, my husband was sick and the receptionist on duty was very helpful! The hotel is an easy walking distance for Old Town Square and Wenceslas square. I would stay here again!

Stayed January 2014, traveled as a couple
Helpful?
Thank Scrappy30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langebaan, South Africa
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 27, 2014

Convenient location just across the park from the main train station and in walking distance from Wenceslas square and old town. Room spacious to other hotels, coffee making facility in room, good shower room. Breakfast was enjoyable, clean breakfast room. Staff polite and very good assistance given with tours and sightseeing. Would recommend the Prague walking tour, good value for money. When booking taxi, rather pay fee to Hotel as service provider demands more money when opted to pay him. Although a street facing room, it was not noisy at all. Would book at the hotel again. Good service rendered by Hotel staff. Ria N - SA

Room Tip: Had street facing room on second floor, was good, not noisy.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rianagel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Exe City Park Prague

Property: Exe City Park Prague
Address: Opletalova 960/33, Prague 110 00, Czech Republic (Formerly Chopin Hotel Praha City)
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#140 Family Hotel in Prague
#152 Romantic Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Exe City Park Prague 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Chopin Hotel Prague

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