My experience with this hotel's staff and policies was a negative one.
I stayed in this hotel for 4 nights and had a problem with the room.
They are selling their standard rooms as superior rooms using the fact that each room has an extendable sofa.
We booked this hotel from booking.com, a superior double room for 3 persons. It was the highest room category; they only have double rooms, twin rooms (for 2 persons) and superior for 3 persons.
At check-in we received a super small room with one double bed and an extendable sofa who occupied the entire free space in the room. We literally did not have space to put our luggage or to move around.
We looked at the fire escape map on our door and saw we had a standard room.
When asking for the room I payed for, we received various statements from hotel's staff: that we had the correct room type, that maybe the next day a bigger room will become available the next day, that they can do nothing for me.
We spent the first 2 nights in the standard room and the next 2 in the superior room which is larger.
They also refunded 10% of the first 2 nights' price after long discussions.
In the picture we first receive room 6.01and the last 2 nights we were moved into 6.09.
Beside that, the hotel is ok, clean, with wifi covering most of the rooms, with tea and coffe making facilities in every room.
It is located across the street from the main train station (Praha hlavni nadrazi), 10-15 min walk to Old Town Square and 20-25 min walk to Carol bridge (Karlov must).
The neighborhood seemed ok, but a tour guide told us many homeless and drug addicts use the park between the hotel and the train station.
The breakfast is continental and ok to start the day.
If the staff recommends you Sherwood restaurant nearby be advised prices are high and waiters will try to confuse you into letting a bigger tip. Make your own maths when paying. The food is very good.
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- Also Known As:
- Chopin Hotel Prague