We had a terrible experience we booked through bookings .com and our agent was www.prague-stay.com. When we arrived at night there was no hot water in the room and than we were told it will get repaired in the morning.in the morning we were told we could leave without our shower since it would be repaired by the evening. We left with our money put we thought safely in a closed suitcase amongs the folds of our clothes.to our horror we discovered next morning while packing to leave that all money was gone.the room lock was not broken into and only the service engineers for repairing the hot water supply could have entered the room after taking duplicate keys from the management . Everybody I'd being elusive and we understand that Prague-stay has an insurance policy but is not being straight about how to claim the insurance. We suggest nobody use this agent and facility and meanwhile please tell us if we have any options. The police is of course investigating
- Official Description (provided by the hotel):
- Visitors who make this flagship address, mere steps from Old Town Square, their temporary home will enjoy the finest living in Prague. This building is protected by UNESCO, and has been comprehensively restored. Partly overlooking the charming Male Namesti square, adjacent to Old Town Square on one side and Karlova street on the other, the property is convenient to the city center. The building has a lift and an around the clock reception desk. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and Priceline so you can book your Prague Apartments U Kapra reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.