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Augustine, a Luxury Collection Hotel, Prague
Ranked #33 of 649 Hotels in Prague
Certificate of Excellence
Austin, Texas, Usa
2 reviews
“Best Hotel”
Reviewed July 20, 2014

The hotel was beyond expectations. Have stayed at many 5 star plus hotels and this ranks on top of the list. From the staff who could not do enough for you, to the location within Prague near the castle and away from the noise and hub-bub of the city.

The concierge organized tours, made dinner reservations, and advised us on all aspects of the area.
I will definitely stay st this hotel again and recommend to anyone.

Room Tip: we had a room overlooking the castle. The room was very large, extremely well furnished and full of...
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 25, 2014
Dear Carl C,

we truly appreciate your kind words about your stay at The Augustine and especially pointing out the level of service from our team is a great reward. We are looking forward to welcome you back with us at The Augustine.

With best regards

Matej Vyskocil
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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687 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 17, 2014

A beautiful hotel in the buildings of an Augustine monastery. Central but away from the tourist crowds - it is a serene oasis. The architecture is sublime and the hotel has embraced monastic simplicity but jettisoned the austerity bit.. This is a very comfortable hotel. Delicious bed linen, spotless, stylish room with superb bathroom.
The staff here are sensational and nothing is too much trouble. Radek helped us navigate around a fiddly itinerary, the maintenance guy came to resolve our TV issue within minutes, room service was swift and smiley, and the front desk were charming and efficient. We watched the World Cup final on a big screen specially erected in the undercroft bar, champagne in hand. The glasses I left behind in the room when we left were returned to me in London by FedEx the very next day. Planning the return trip this Christmas. One niggle, the music in the background in the outside area is totally superfluous. Let's just enjoy the birds and the bells, shall we?

Room Tip: A room facing the church of St Tomas was very peaceful
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Robey_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 25, 2014
Dear guest,

thank you very much for your kind review on your stay with us. We are glad that you enjoyed your stay with us and also that you appreciated our World Cup broadcasting on big screen.

I can assure you, that your comment about music on terrace was taken seriously and action was taken.

We are looking forward to welcome you during Christmas time, you will find the hotel beautifully decorated, with big Christmas tree on the terrace and in all public areas with nice smell from punch and cookies.

With best regards from Prague

Matej Vyskocil
Resident Manager
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New York City, New York
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 17, 2014

Our family just enjoyed 4 days in Prague at the Augustine and our experience was perfect. Service was beyond exceptional. All staff were eager to go out of the way to provide help and great recommendations. Location is optimal versus staying in Old Town as everything we did was within walking distance (Charles Bridge, Prague Castle and surrounding areas) and convenient to efficient tram. Our room was even better than anticipated, quiet and cozy yet elegant, nicely appointed right down to the choice of great books provided in the room for pleasant evening reading. We thoroughly enjoyed watching World Cup matches in the uniquely cool St. Thomas brewery bar (hotel has its own brewed St. Thomas beer, delicious!) and the 1882 bar was tastefully modern. The value provided is quite correct for the price and the hotel far exceeds many we have stayed at during our extensive travels. We were sad to leave, it's a very special place that we plan to return to.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 24, 2014
Dear Nick,

on behalf of the entire team at The Augustine I´d like to thank you for your wonderful review and we are truly happy that your stay was enjoyable. We hope to have an opportunity to welcome you back to The Augustine in the future.

With best regards from sunny Prague

Matej Vyskocil
Resident Manager
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Bedford
Level 6 Contributor
269 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed July 14, 2014

Prague was our last stop on a three week journey through Eastern Europe. My travel agent insisted that we stay here and I am so happy I took his advice. Not sure how anyone can give this hotel a poor review. Check in was easy and Martin escorted us to our room and showed us how to operate everything, a very personal touch. The room was not very cool by American standards but it was soon resolved by a call to the front desk. Service was exceptional and everyone knew our names after only a few days. You must take the monastery tour as it shows how well this hotel was restored. Our room was huge and we were in the second least expensive room. It was more like a junior suite overlooking the gardens and very quiet. We heard no noise from the street and my husband is a very light sleeper. He slept like a baby. Breakfast was included in our room rate and we had a choice from the buffet or could order al a carte. Nothing was a trouble to get; even when things were not on the menu. Concierge had great recommendations and there is definitely NO attitude here. Loved staying at the hotel and was sorry when I had to leave.

Room Tip: Request quiet room overlooking courtyard
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank firstclass-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 16, 2014
Dear guest,

we are truly happy to learn, that you had an enjoyable stay with us at The Augustine! We strongly believe that the quality of service is what makes the biggest difference and therefore is for me great to read in your review that this is what you liked the most.

We hope to have the opportunity to welcome you or your friends back with us.

Thank you and best regards from Prague

Matej Vyskocil
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simsbury, Connecticut
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2014

I found Prague hard to find a good hotel in (my opinion). My wife and I looked at every hotel. It came down to The Augustine, Four Seasons and The Mandarin.
We chose The Augustine as the location just seemed to work the best. Plus, it is in a converted monastery - too cool!
We were not disappointed. From check-in (where Daniel made us feel so welcomed after a long drive) to check out where our car was already to go, we weren't disappointed. Every attention to detail was there - and that is hard to achieve. Even 5 star hotels can have scratches in the desk - not here.
For me, I don't dress the part of guest that would normally stay in great hotels. But, I really enjoy luxury when I travel. The great thing here is... I felt The Augustine was not pretentious at all.
I always appreciate.
I am not sure what else to add, but strongly suggest you consider the Augustine for your visit to Prague.

Room Tip: it is worth it to request a higher floor room that overlooks the Castle. You may pay a little more...
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  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Tyler Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 9, 2014
Dear Tyler Z,

we are really glad that you gave preference to The Augustine for your stay in Prague and that we were given the opportunity to make your stay a memorable experience. We are paying a lot of attention to the details and our employees are our best asset. We are glad to learn that you as our guests experienced the best and you felt well with us.

Thank you and sending best regards from Prague!

Matej Vyskocil
Resident Manager
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Bakersfield, California
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed July 8, 2014

This hotel was fabulous. We so enjoyed the spacious rooms, friendly staff and the historical aspects of the hotel. Worth the splurge for a Castle View room. Great location, can walk to everywhere. One of our favorite hotels in Europe.

Room Tip: Castle View room
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  • Stayed June 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 9, 2014
Dear Barbara L,

the entire team of The Augustine hotel is pleased that you enjoyed your stay with us!
We are glad that you have only the best memories and that our hotel was you favorite on your trip through Europe!

We are looking forward to welcome you or your friends soon back with us.

With best regards from Prague

Matej Vyskocil
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 8, 2014

Walked casually passed this hotel and notice an advert on the glistening white wall for St Thomas's beer - but the unassuming entrance caught my attention. Returned for a very late lunch and from the concierge at the glass entrance we had our first experience of the St Augustine's hotel. The decor was just fabulous and suited the taste my friend and I liked. Now to the meal - the starter was heaven sent - cucumber gazpacho with avocado and prawns - it was like eating a cloud - light, flavoursome (the mint - chilli ??undertones) words like veloute came to mind. The main course mine was good but how could you follow such perfection - rhetorical question. My friend had the gazpacho too followed by wild boar ragout - he said it was the best meal he had ever had. The service was crisp but welcoming with plenty of smiles - even the green tea was served perfectly. My friend had the St Thomas's beer and as a real ale fan really enjoyed it - I had a tiny taste and I knew it was clear and hoppy. This one experience (my birthday by the way) was superb - so much so that on the basis of just one meal I want to return and stay at this hidden away real gem.

Room Tip: Cannot answer this as we only stayed for late lunch
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  • Stayed July 2014, traveled with friends
    • Value
    • Service
Helpful?
Thank dreensy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matej V, Manager at Augustine, a Luxury Collection Hotel, Prague, responded to this review, July 9, 2014
Deer dreensy,

thank you very much for your lunch review at our Augustine Restaurant! Our culinary team was extremely happy with your review and we are very much looking forward to welcome you back at the restaurant and so as well at the hotel for your next city break in Prague!

With best regards from Prague

Matej Vyskocil
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Augustine, a Luxury Collection Hotel, Prague

Property: Augustine, a Luxury Collection Hotel, Prague
Address: Letenska 12/33 | Lesser Town, Prague 118 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Prague
#5 Spa Hotel in Prague
#13 Family Hotel in Prague
#20 Romantic Hotel in Prague
#30 Luxury Hotel in Prague
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Augustine, a Luxury Collection Hotel, Prague 5*
Number of rooms: 101
Official Description (provided by the hotel):
Augustine, a Luxury Collection Hotel, Prague. A Zen like repose. Welcoming,with fine restaurant, calm and alluringly minimalist, beautifully set, in juxtoposition to Prague's surrounding wealth of baroque, and rococo history. A wondrously converted monastery, The Augustine's five stars, deserves a sixth - which is the one that takes you into a new realm of luxury hotel experience, a journey into the only place where time stands still... ... more   less 
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Also Known As:
Rocco Forte The Augustine Hotel Prague

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