I went here for a massage treatment as their Spa is rated as one of the best in Prague according to tripadvisor. And yes,....it is great indeed. It is not cheap, about € 100,- for an hour, but the staff, the facilities and the treatment were so good that it was worth it.
Unfortunately the lady at the front office was much less friendly as her male colleagues at the Spa ( Tip for the management: Mahmoud at the Spa welcome desk is a treasure for your company ! ). When I wanted to pay, the creditcardmachine in the Spa did not work so I had to pay at the reception of the hotel. There the lady at the reception was being rather nasty to her spa colleague and made him go back to the Spa to look for my invoice before she wanted to accept my creditcard. While waiting on all this, I asked for the wifi code of the hotel so I could do some things on my phone inbetween. The lady said that wifi was only free for the guests. I said that I was just about to pay 2700.- crownes for a massage, so this made me also a guest,...-;). She refused and advised me to go to the bar and ask the bartender for a free wifi ticket. This hotel is part of the network of Leading Hotels of the World,......well....there is some work to do on educating staff here. Secondly is incredible that every Starbucks around the corner offers free wifi and in this 5 star deluxe property they want to make you pay for Wifi ?!
I was in tne Four Seasons the day before and the customer service there is really of a different level.
I would like to emphasize that my comments concern the rather uninterested and unwilling front office staff. The Spa staff could not have been friendlier and are great.
- Official Description (provided by the hotel):
- Augustine, a Luxury Collection Hotel, Prague. A Zen like repose. Welcoming,with fine restaurant, calm and alluringly minimalist, beautifully set, in juxtoposition to Prague's surrounding wealth of baroque, and rococo history. A wondrously converted monastery, The Augustine's five stars, deserves a sixth - which is the one that takes you into a new realm of luxury hotel experience, a journey into the only place where time stands still... ... more less
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- Also Known As:
- Rocco Forte The Augustine Hotel Prague