This place is technically very good, well appointed, nice rooms, restaurant and bar. Resonably priced so good value, a littel out of the way but thats fine. Unfortunately the staff are rude, obnoxious and generally dont have a service mind. One example of many. I came down the nice lobby bar, great atmosphere, ordered a wine and sat down to do my emails as you do. Well the WIFI didnt work on my laptop for some reason. Asked the bar staff for help and was bluntly and coldy told sorry you need to go to reception. Of course I pushed for them to have reception come to me. Reception comes, no smile, annoyed look. Without greeting or checking the settings on my computer, receptionist says "your computer is wrong, sorry cant help you" Enough said...Sheraton if you want to play in the 5 star league you need to do better than that. You can have the finest hotel rooms, food, wine, glassware and crockery but without the warmth of professional hospitality you have no heart and therefore no chance.
- Official Description (provided by the hotel):
- Located on the edge of Prague's Old Town and New Town, the Sheraton Prague Hotel offers 160 comfortable rooms including 38 spacious suites. Guests can enjoy complimentary access to sauna and 24/7 fitness centre, as well as free High Speed Internet Access at the Link at Sheraton located in the lobby. The French Brasserie Délice offers delicious meals made from fresh seasonal products and genuine five star service. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Prague