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“Excellent Place, Excellent Location, Excellent Service”

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The Grand Mark Prague
Ranked #39 of 649 Hotels in Prague
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Place, Excellent Location, Excellent Service”
Reviewed September 22, 2009

Loved the hotel. Loved the service. Extremely clean. The cleaning staff was excellent and totally trustworthy. I loved the fact that they hanged up couple of shirts that i had thrown on the chair. Totally Did not try the food. The gym was closed for renovation. I wish it had a swimming pool.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ynuseibeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHybernska12, Front Office Manager at The Grand Mark Prague, responded to this review, October 15, 2009
Dear Ynuseibeh,
we would like to thank you for your very nice comments and feedback. Please note that we would be happy to welcome you in our hotel any time in near future. Kind regards,Lucie Sahulova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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vienna
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 19, 2009

We have occupied several rooms and suites at the kempinski Hotel in Prague for few days. As we were checking out, we noticed overcharges all related to the mini-bar at our rooms. Needless to say that were ripped off and that our experience was horrible at that terrible hotel of thieves and crooks. Beware of that Hotel and its Staff and employees. They are con artists in falsifying charge records related to items consumed at the mini-bar. Obviously, we will never use that hotel again. We will instead go to a decent hotel operated by honest personnel. After all decency and honesty matter and these two important features are totally absent at the Kempinski Prague.

Stayed September 2009
Helpful?
8 Thank doctorhope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KempinskiHybernska, Public Relations Manager at The Grand Mark Prague, responded to this review, October 6, 2009
Dear Madam or Sir:

I am writing in response to the review entitled "Kempinski Prague Thieves" that was published on your site on September 19. The management of Kempinski Hybernska Prague categorically rejects all the claims in this review. We consider it unacceptable for our staff to be libeled as "thieves and crooks." We have looked into this case and have found that our staff acted responsibly and professionally in the face of some egregious behavior on the part of our guests. Suffice it to say that the reviewers should realize that minibar items are not free at any hotel.

As can be clearly seen from other reviews on your site and elsewhere, our guests leave Kempinski Hybernska happy and satisfied with the service of our staff. Our aim is always to provide the highest level of service to all of our guests and to have the opportunity to welcome them back again in the future.

If you have any further questions about this matter or about our hotel, please feel free to contact me at any time.

Sincerely,
Anna Siskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2009

My friends and I went to Prague for a weekend of VIP clubbing and this hotel made such a difference! I had a superior room and this turned out to be way more than expected. It was very spacious with a large terrace. The room is finished with the highest standard in luxury and technology. The room was always immaculate! We had rooms on the sixth, fifth and third floors, rooms on the sixth and fifth floors have a terrace unlike the third floor which is worth pointing out as it is nice having a drink out there. Besides the room, the rest of the hotel is just as beautiful. During our stay, the hotel was very quiet and peaceful, I never heard any vacuum cleaners or anything outside my room. The back garden is large and relaxing especially when enjoying lunch or dinner. Food in the hotel was delightful and well presented. The breakfast was another surprise! When we made it for breakfast, we found a wide selection of everything you could possibly want. All was fresh and nicely prepared. The service was excellent throughout! Staff were very smart, polite, friendly and helpful. We were driven around with a brand new BMW 7 series and the hotel also provided us with two brand new Mercedes S class to pick us and drive us where we want. Last but not least, the location of this hotel was convenient as it is only 5 to 10 minutes walk to the center of Old Town. Bottom line, I absolutely loved it! Well done Kempinski!

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KennethMalta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level 5 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 29, 2009

My husband and I stayed for three nights in the Kempinski and were blown away by pretty much every aspect of it. The staff is, hands down, the best hotel staff I have ever encountered--lovely, smart, interactive, considerate and full of smiles. The bed was a dream to sleep in--once we got them to give us an extra sheet (a duvet alone is too warm for us in the summer)--with lots of marvelous soft pillows. The rooms are quiet and exceedingly comfortable. Our room rate included breakfast and, oh! what a breakfast! Delicious, filling and almost too pretty to eat! Internet was free--always a plus--and the one meal we ate there was excellent. The location is perfect--an easy walk to the heart of town.

I would stay at the Kempinski again in a heartbeat!

Stayed July 2009, traveled as a couple
Helpful?
Thank LDGrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Ukraine
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2009

My friends and i spent weekends in Kempinski, the hotel is new,nice and very clean, very good location. The breakfast choice isn't big, but very tasty, also you can order some a'lcarte dishes: oatmeal, eggs,waffles etc. The waiters are very attentive and polite.
Try not to order superior room 411, bec it's the smalest from superiors room- i compare with rooms 412 and 406
For dinner i advice to go to the italian restaurant "Aromi" at Manesova str, very very tasty food

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juliaodessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint-Petersburg
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 25, 2009

Very worm hospitality ,very good servise ,beautiful rooms.
Located in the heart of Prague,easy to find.
Would love to come back again.
Olga Siney

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Polina_Siney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trinidad and Tobago
Level 6 Contributor
1,155 reviews
242 hotel reviews
common_n_hotel_reviews_1bd8 635 helpful votes
Reviewed February 22, 2009

fellow travellers

Thankyou "Credit Crunch"!

this is the very best deal I had for a while - and frankly - its probably subsidized by one of the European banks that financed this place and now has to write-off the loan!!
what i want to say is, this Hotel offers a package of service and rooms that is so wonderful and rich that my cheap rate of 150 euros or so could at no means every pay the cost nor amortize the loan. Here is my summary -

1) The consequent branding by Kempinski and uncompromised interior design and functionality is famous. Grohe appliances, Nespresso coffee maker free of charge with cartridges, furniture cool, bedding from the famous Muehldorfer company, which i understnad is the one Prince Charles has, too. There is nothing missing.

2) Bar, Restaurant: Bar is cool and has a selection of drinks which are new to me. Dinner in the restaurant is promising.

3) Location - just walk down the road and you are in the middle of the OldTown. Here is the action. Prague is small, so you pay 20Euro taxi to airport. However, if the Hotel is not busy, they throw in a free transfer!

4) Rooms - we were in 703/4 and eachroom had a living area and a bedroom and a bath. all well sized and brand new modern equipment.

5) IMPORTANT - the staff gives You full attention, as there are only a few guests around. this could be a bit ennerving, but this is not the case, its wonderful.

We felt terribly well at this place and look forward to come back.

comments welcome!

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FOL-1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Mark Prague

Property: The Grand Mark Prague
Address: Hybernska 1002/12, Prague 110 00, Czech Republic (Formerly The Mark Luxury Hotel)
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Prague
#34 Romantic Hotel in Prague
#36 Luxury Hotel in Prague
#38 Family Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Grand Mark Prague 5*
Number of rooms: 75
Official Description (provided by the hotel):
The Grand Mark Hotel is situated within a stunning Neo-Classical building, just a few minutes' walk from the Old Town Square. With its 75 large and beautifully appointed rooms, many of them suites, the hotel offers timeless elegance with tasteful contemporary features, furnishings and fittings. To complete the feeling of luxury, the majority of the guestrooms feature a separate bedroom and spacious living area including fitted kitchenette. The Le Grill Restaurant, Two Steps Bar and the hotel's unique private garden with its baroque fountain, offer central Prague's best possible setting for you to relax, enjoy great food and celebrate your special occasion. ... more   less 
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Also Known As:
Kempinski Hybernska Hotel Prague

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