Hello Cynthia & Ralph,
I am really sad to read this review, because more than anything else I am sure that this whole matter was just misunderstanding. :/ I herewith attach Ema´s answer bellow.
All the best!
"Hello Cynthia & Ralph,
I’m so very sorry to read you didn’t enjoy the tour and I think it’s a pity you didn’t express your feelings when we talked together after the tour, as that way I could have explained myself and this sad misunderstanding – because there was no intention to damage you or somehow make the tour less enjoyable for you. Unfortunately, I had to set the pace because the tour is limited to 3 hours and the Prague castle has the closing hours.
I would like to as well assure you that you heard every single word of the itinerary. What I was saying to Bettina, the Danish lady, was really chit chat about how my mum once went to Denmark – that was just a socializing in between me and the guests, as well as you and your husband were socializing with Caitlin (the Australian lady) - and it was the places where we all stopped and talked that formed the „official“ part of the tour :-), which is why we find headsets unnecessary. Also, I never meant to offend you with my political views - which unfortunately are based on facts (changing the head of Prague Castle security and the acts of president).
I’ll be more than happy to make a personalized tour (which is, unlike Prague By Night, tailored to suit the clients‘ physical abilities) for you guys when you come back to Prague. Thank you for the feedback and again, I’m sincerely sorry you didn’t enjoy the tour as I would’ve liked you to.