On the positive side, we had a room for 3, which was reasonably priced and very spacious and included a kitchenette. The location was very convenient, a short walk to the Pilsner Urquell brewery and to the town square. The restaurant in the basement was fantastic, terrific ambiance, delicious food, and excellent service. Now for the negative, compared to other European hotel breakfasts, I found this one lacking. The pastry was not fresh, the buffet was not replenished and the tables were not set. The staff working the meal spent all of their time hanging out in the kitchen, chatting and seemed oblivious to the customers and what they might need. Our room could have used some basic maintenance. The knob to raise and lower the stopper on our tub wasn't working. When I went to the desk to let them know that we couldn't drain the tub, the young woman said, "I can't believe it's not working, someone just checked out of that room this morning." I said that maybe they hadn't used the tub, the bathroom also had a shower stall. Oh, no, they had stayed for five days, so she was sure they'd used the tub. As an American living in Poland, I am familiar with this Eastern European style of customer service, and said, "I'm just here to let you know that it isn't working and we can't drain the tub, and while you're at it, the doorknob pulls of in your hand on the inside." The desk clerk did track down pliers, come to our room and turn the control to drain the tub. She said that maintenance would fix the tub and the door knob the next day. They did not.
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- Also Known As:
- Hotel Rango Plzen/Pilsen, Czech Republic