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“poor services”

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Danubius Health Spa Resort Hvezda and Imperial
Ranked #13 of 69 Hotels in Marianske Lazne
Certificate of Excellence
Prague, Czech Republic
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“poor services”
Reviewed May 10, 2014

Accomodation is good, had a spacious single room, clean and with everithing I needed. Top quality of spa threatment - wide variety as you can use all 5 hotel spa centers of the resort, everything linked by a corridor. Swimming pool is very nice. Very poor services and quality of food in the restaurant, absolutely outdated, unhealthy and untasty.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vojta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa_Marianske_Lazne, Manažer at Danubius Health Spa Resort Hvezda and Imperial, responded to this review, September 17, 2014
Dear Guest,

thank you for your visit to our hotel and your request. We consider all comments of our guest for very important and try to change everything, where our guests find point for improvement.
Thankyou for your remarks and we are happy you found the facility great.
We hope your next visit will show the improvements in our hotel.

Thank you and best regards,
hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

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22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Yekaterinburg
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 9, 2014

Great location: on a small hill far from noisy main street and just in 5 minutes walk from Collonade. Superior plus room was comfortable, we had spacious bathroom. Large swimming pool. Medical service was good. Different breakfast, but poor choice at dinner in the evening (few dietary food).
The main disappointment was noise from neighbours because of thin walls (we could heard them speaking and watching TV).

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ola_Zh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 6, 2013

Spent Easter weekend here and enjoyed every minute. The room was spacious,clean and comfortable. The food reasonable and the staff efficient. I liked the atmosphere in the hotel too. It was easy to relax by the swimming pool with a book and it was never too crowded for a swim or use the sauna,tepidarium or whirlpool. In one corner there is a tea urn and water. I had two specified treatments which were already booked but, because it was the Easter weekend, there was not enough staff to offer a wide variety of treatments which was a pity. However, you are able to use the facilities in the other hotels owned by the Danubius Hotel Group in Marianske Lazne. Hotel Hvezda will book them for you if, what you want, is available. There are corridors which connect the hotels together and you just follow the signs.

On Easter Sunday we had an informative guided walking tour of Marienbad (in German) followed by a cocktail at one of the other hotels in the group. We also visited the ski slope and the Churchill Pub.

Car parking was an issue but I hope the Hotel Group will solve this problem in the near future. Directly outside the hotel we saw wheel clamping and the immediate car park to the hotel was full.

Had I been on my own with no other language other than English, I think I would have been a bit stressed (which is not the point of going to a Wellness Hotel.) Fortunately the family I went with speak German. English is spoken at the reception and all signs and information are in English. Staff have a smattering of English vocabulary but you tend to get shouted at if you don't understand which is quite amusing.

There is a Tesco and Lidl in Marienbad too, which we found helpful for drinks, nibbles and items we had forgotten to take back to our room.

A great weekend. I'd do it again.

Room Tip: Stay calm and enjoy all that is on offer!!
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HChloe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spa_Marianske_Lazne, Manager at Danubius Health Spa Resort Hvezda and Imperial, responded to this review, August 29, 2013
Dear Guest,

thank you for the great review you gave us about the Danubius Health Spa Resort Hvězda.
We are more than happy you chose this resort for your relaxing holiday. We eould like to inform you, that a completly new garage is opened now directly in the resort, so the parking issue ahs already bben solved.

We are lookink forward to your next visit in one of the Danubius Hotels.
Kind regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Danubius Health Spa Resort Hvezda and Imperial

Property: Danubius Health Spa Resort Hvezda and Imperial
Address: Goethovo Namesti 7, Marianske Lazne 35352, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Marianske Lazne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 69 Hotels in Marianske Lazne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Danubius Health Spa Resort Hvezda and Imperial 4*
Number of rooms: 154
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