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“Great for a relaxing weekend”
Review of Hotel Continental

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Hotel Continental
Ranked #21 of 69 Hotels in Marianske Lazne
Reviewed December 16, 2012 via mobile

Hotel Continental is in a good location, less than 5 minutes taxi ride from the train station and also close to the centre.
The receptionist was very friendly and informative. The sauna and pool was nice, make sure to tell the wellness centre in advance if you want to use the sauna.
The rooms are spacious and clean.
The wellness centre was good, only criticism being that the music choice was strange....they played Czech rap music which doesn't fit in with a relaxing atmosphere! I think it would be better if they used more soothing relaxation music.
The breakfast is not the best for a 4* hotel, the choice and the quality could be improved. I also found it quite strange that they had what looked like yesterday's leftovers (Brussels sprouts) as an option for breakfast!
Nevertheless it was still a relaxing break and I would recommend for a night or two.

  • Stayed: December 2012
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1  Thank lmt032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded December 28, 2012

Dear Valued Guests,
I was very pleased to learn that you enjoyed your stay and to have such nice words for our staff. We know the importance of it and we are constantly focusing on developping a very firendly relationship with the guests, trying to cope with their need and wishes.
Thank you for your observations amńd comments, we will focus on improving our services also thanks to your essential contribution.
I really hope to have the pleasure to welcome you back in our Hotel Continental soon.
With kind regards

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Reviews (139)
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30 - 36 of 139 reviews

Reviewed November 14, 2012

Positive: friendly and helpful staff at the reception desk. Excelent Welnes: we had great masages there. Very pleasant was to use swimming pool, it is small but quite enough for hotel guests.
Negative: bad service in restaurant: among other things, we were waiting almost an hour for the lunch in empty restaurant :-(. Definitely prices does not reflect the quality of the hotel restaurant. But the food were mostly very good.
Very unpleasant thing was that our room wasn´t very clean. There were very dirty walls in the bathroom :-(.
The last point is that we got twin mattress, so it was not very comfortable to sleep there, as our small son was sleeping with us.

  • Stayed: November 2012, traveled with family
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1  Thank Tanicka_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded January 17, 2013

Dear Valued Guests,
first of all thank you for staying in Hotel Continental and for choosing Marianske Lazne as your holiday destination.
We appreciate the nice feedbacks about the staff and balneo services, we are very thankful for your consideration about the restaurant: we have been working a lot in fasten the meal service. We would like just to highlight that all meals are prepared at very moment and this could be sometimes the reason of the not prompt service, we care a lot about the freshness, quality and genuineness of the products we offer sharing with our guests the passion and the dedication to the preparation of any meal.
We hope we could welcome you and your family back in the near future for another relaxing stay in the pictoresque Marianske Lazne!
All the best,

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Reviewed November 12, 2012

Very pleasant hotel in a central location. Friendly staff, nice hotel. Room clean and comfortable beds. Despite location to the main road, thanks to good window no noise. Would go back and book with corresponding overnight packages. The proposed applications (massage, manicure) are priced at Marienbad average and run professionally and very well.
Sauna and pool area is a little small and unloving. Breakfast with little variety.

  • Stayed: October 2012, traveled as a couple
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2  Thank 297Jiae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded December 28, 2012

Dear Valued Guests,
Allow me to thank you for your beautiful review about Hotel Continental. I was very pleased to learn that you enjoyed your stay.
Thank you for all your comments which will be taken for sure into consideration in our constant and future improvement of the structure and services.
Thank you again for your kind feedback and we are looking forward to welcome you and your friends back to Marianske Lazne on your next visit to the Czech Republic.
With kind regards

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Reviewed November 10, 2012

It is like a dream you didn't want to end. A beautiful hotel with family flair and the personal is kean on anticipating every wish. Coming from Asia we didn't know what to expect food wise, but we were very pleased with the choices provided. We choose the wellness package "Traces of the sea". Great service!

  • Stayed: October 2012, traveled as a couple
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3  Thank Pontila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded January 17, 2013

Dear Valued Guest,
Thank you for having chosen our hotel and Marianske Lazne as your holiday destination. Thank you also for the time you devoted to this nice feedback, I do appreciate that.
It would be a pleasure for me to welcome you back at the Hotel Continental anytime and all the hotel team will be more than happy to provide you the most comfortable stay again.
Best regards,

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Reviewed November 6, 2012

Extremely nice hotels with extremely nice rooms. However, the receptionists were not able to provide us with keys that would work one of the rooms nor were they giving us the final bill. They redirected us to their Prague customer service where you have to deal with super unfriendly staff who are constantly throwing black light on this chain of hotels.

  • Stayed: October 2012, traveled on business
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4  Thank Studyadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded January 17, 2013

Dear Guests,
I am very disappointed in reading these feedbacks. Please accept my apologizes if any of our staff member was unplesant or not helpful to you. Our staff is always giving the 100 per cent towards any of the guests.
I am sorry for the non functioning key, it could have simply be a factory defect of the elelctronic chip of the smart card, not necessarily depending on the receptionist work
Thank you again and I wish I could welcome you once more in our Hotel Continental and guarantee you an excellent customer service and plesant stay in beautiful Marianske Lazne.
Best regards,

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Reviewed October 26, 2012

Very good hotel...

We had a opgrading to lux room and it was super.
Manager did all for us.
Notice the room was to the garden, we where affraid of to much noice from the street,
But all in all we come again....

  • Stayed: October 2012, traveled as a couple
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3  Thank J_rgen_J667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded October 30, 2012

Dear Valued Guests,
thank you very much for choosing our Hotel Continental for your stay in Marienbad.
We are very glad you enjoyed our property and appreciated the roon upgrade. I will forward personally your nice feedback to the Hotel Manager and all her staff, who always make any thing it is in their possibilities to satisfy our guests.
We are looking forward to welcoming you soon and do not hesitate to contact us for any future inquiry.
Best regards,

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Reviewed October 11, 2012

Since oversea student days in late '60s, I have heard of this spa town on hot springs in Bohemia, very near German border in Czech Republic. Rooms in this renovated central hotel are small but with excellent sound insulation, heating, bedding, easily got our non-smoking rooms. Sauna and indoor small heated pool well-maintained. Breakfast included in tariff, extensive European fare; dinner with good choices/ good value. Even following hotel card's written instructions, english language TV stations were not accessible during our stay, but we did get wi-fi access.

Room Tip: Getting to pool and sauna req'd two elevators: ask for complimentary robe at front desk.
  • Stayed: October 2012, traveled with friends
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3  Thank chw98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Continental, responded to this reviewResponded October 16, 2012

Dear Valued Guest,
Thank you for choosing our Hotel Continental.
We are truly glad that you chose to stay with us it feels like you enjoyed Marianske Lazne.
We are sorry you had problems with the TV and we hope that our staff could help you.
We are looking forward to welcoming you back and visit us and this wonderful spa town in the near future.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Continental

Address: Hlavni trida 230/88, Marianske Lazne 353 01, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Marianske Lazne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 69 Hotels in Marianske Lazne
Price Range: $60 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Continental 4*
Number of rooms: 41
Official Description (provided by the hotel):
Thanks to its position, Hotel Continental**** offers to its guests the chance of enjoying in the best way the historic and picturesque centre of Marienbad and its services. Hotel Continental is divided into two buildings - Aida and Tosca - which offer respectively 14 Deluxe rooms and 27 Standard rooms. Some of the rooms have their own private balcony. The hotel has a restaurant, lobby bar, swimming pool, sauna, wellness studio. ... more   less 
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