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“Ruined vacation”

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SwissHouse Apartments & Spa
Ranked #6 of 69 Hotels in Marianske Lazne
Certificate of Excellence
Germany
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Ruined vacation”
Reviewed December 22, 2011

Having read positive reviews, especially about the service, we booked a room in SwissHouse hotel. However we were greatly disappointed already upon our arrival. When checking-in the receptionist lady (who, I think, is the wife of the hotel owner or manager) informed us that the triple rooom we booked was available only for a part of our stay and instead we would get two separate rooms. When we asked for a reason she became very unfriendly and made us clear she didn't care whether we like it or not. Allegedly, someone had booked the room before us. I find this explanation not plausible, because if that would have been true, there would have been no availability for a triple room for the dates we booked on a booking site. Anyways, we agreed that we stay in a triple room until it was available. During our whole stay in this hotel this receptionist was arrogant and unfriendly towards us and treated us as if she made a great favor to us. After couple of days in this hotel we decided to leave earlier and had to pay one extra days rate.
The hotel location is not optimal for those who travel without a car, since it is located in the outskirts of the city. The mineral water springs are located in the city center, which is not a walking distance from the hotel. There is a mineral water spring nearby, however the pavillion is closed during winter.
The breakfast was ok and same every day - fried egg, sausages, ham and cheese, musli, jams, butter, tomatos and cucumbers, smoked fish.
Lunch and dinner had to be ordered one day in advance and were not "a la carte", i.e. there was no choice. The food was not up to our expectations.
Another point, that I find unacceptable in a hotel, is that there was a cat in the hotel, which also had an access to the restaurant area!
The only positive sides of the hotel are clean and spacious rooms and free wi-fi internet. But the service and the treatment by the personnel ruins it all.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

163 reviews from our community

Traveler rating
    131
    26
    4
    1
    1
See reviews for
29
102
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Russian first
  • Slovak first
  • Any
English first
Bratislava, Slovakia
Level 6 Contributor
143 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed September 28, 2011

After an unpleasant stay in 2* German hotel Zeigelstadel for terrible price of a 100€ a day before, this was like a small dream. The 4* hotel is placed in nice surroundings. It is maintained to be a wellness hotel with various procedures. I took a very good massage. The room is nice and spacious, the bathroom was really nice. I paid 56€ for one night inclusive the breakfast, which I consider to be very good value.
The hotel in furnished in relaxing way, with the signs of Asian culture, however very modern. Only minus is the use of some low cost items by furnishing the hotel (doors, etc.), but this is compensated by the price.

Room Tip: The room no. 9 has an enormous bathroom
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
French Alps
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 31, 2010

We had only planned on staying here for a couple of nights at the most, but ended up extending our stay. We eventually had to move on as we'd booked another hotel in Prague, but came back on our way home.
The hotel and rooms are spotless and the hotel is in a lovely position. The most outstanding part for me was the staff. They were so friendly and you never got the feeling that anything was too much for them. We arrived late after travelling all day with a small child. On hearing this they immediately asked if we wanted them to make up a tray of food, even though the kitchen was closed. We all needed a walk and so they recommended a restaurant and rang ahead to make sure that there would be a table free.
Our rooms (when we came back after our stay in Prague, we had a 2nd room) was superb. The flexibility of an apartment to make a drink or a sandwich was great, especially with a child. We also had two dogs, who found the woods at the back of the hotel superb! We all really enjoyed our stay and would definately recommend this hotel.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 10, 2010

After a long trip from Australia it was wonderful to be welcomed by the attentive and friendlly owner and staff at the Swiss House Marianske Lazne, they looked after every detail from the spa menu selection to day trips, walks in the countryside and even mushroom hunting. The apartment was spacious and comfortable with our own lounge area, kitchen entry foyer and seperate bedroom it was truly a home away from home. The building itself is very historical but has been refurbished with all the modern touches one comes to expect in a 5 star hotel. We ate in the resturannt and the food was delicious, the spa treatments were devine my wife especially liked a daily massage and time spent in the sauna. As an experienced world traveler I would highly recomend the Swiss house for it's boutique style, attentive personalized service, wonderful spa treatments, excellent food and perfect location - nice and quiet with views of the countryside but only a few minutes walk from the resturants, shops, casino and the colanade.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SwissHouse Apartments & Spa

Property: SwissHouse Apartments & Spa
Address: Zeyerova 87/18, Marianske Lazne 353 01, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Marianske Lazne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites
Hotel Style:
Ranked #6 of 69 Hotels in Marianske Lazne
Price Range (Based on Average Rates): $
Hotel Class:4 star — SwissHouse Apartments & Spa 4*
Number of rooms: 12
Official Description (provided by the hotel):
Winning in 2012 the holidaycheck award “finest Czech hotel for couples” the SwissHouse belongs to the best rated hotels in the Czech Republic. Located 5-10 minutes’ walk from the centre of town.Setting the swisshouse apart is the right combination of size, services and facilities allowing us to provide our guests with a rich experience and most importantly friendly and personal service. Guaranteeing this is the young Czech-Australian management.Situated in a quiet part of spa district, the SwissHouse is ideal for people wanting to relax in a peaceful environment. And still being only walking distance from the centre of town. The romantic Art Nouveau building that today makes up the SwissHouse is dated back to the 18th century. The hotels interior and spacious rooms are decorated in a modern style and based on the principles of Feng Shui. The Hotels stylish candle lit restaurant serves traditional Czech cuisine with a variety of international dishes. Breakfast is provided in the form of a rich buffet an English style breakfast is also available.With area of 160m2 the hotels spa offers a wide selection of spa & wellness treatments. Alternatively you can relax in the sauna, outdoor Jacuzzi or workout in the fitness center.In summer our guests can relax in the hotels designer garden with its many private seating areas, terraces and pavilion, taking in the fresh mountain air and picturesque views.In winter the charming Lobby Lounge with fireplace, provides cozy place to sit back and enjoy a drink or two. On offer is a wide selection of wines, cocktails and herbal teas. ... more   less 
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