Dear Guest,
We are glad to learn that despite your initial doubts about your wife’s choice of vacation you became enthusiastic about this kind of relaxation. We believe that people should invest into health prevention programs and seek them, ideally, in one of the best facilities of this sort; i.e. in the Spa Resort Sanssouci.
Let me respond to you comment on catering. The main mission of our hotel is to provide spa hotel services. As such we make sure to prepare a balanced, healthy menu. Nonetheless, gourmets can try our á la carte restaurant featuring a show kitchen where supreme Czech and international cuisine meals are served.
Thank you for the kind words of your evaluation and look forward to your next visit.

Dear Felicia,
Thank you for choosing our hotel for your stay.
Let me respond to your comments that are rather brief and misleading and readers without further knowledge will certainly find them difficult to understand because initially we had the same problem. After checking information on your stay with our colleagues we would like to inform you about the following:
- The fee of 1 000 CZK (approx. 50 USD) was charged to you upon previous notice. Therefore, it is not true that we charged you this amount without any explanation. You were informed in advance by the head doctor in writing (email) and by your attending physician (orally) that should you insist on an initial medical examination outside standard working hours and on making a respective appointment for a specific time, you would be charged a fee of 1 000 CZK for such reservation.
- Guests can receive visitors in their hotel rooms, however between 10 p.m. and 6 a.m. all such visitors must be reported to the front desk. It needs to be emphasized that your visitor did not visit you on a single occasion, but stayed in your room for several days without checking in at the front desk. The laws of the Czech Republic require that every foreigner’s stay has to be duly recorded, which we were unable to do. Furthermore, you refused to let a hotel maid in your room to complete a cleaning routine. You dropped the dirty laundry on the floor behind your room door in the hallway, which was found annoying by other guests who complained about the same.
- Our receptionist Petra is a professional who only required that you observe the rules which you had obviously ignored. She did not raise her voice at anybody because such conduct towards customers would not be tolerated. You could have complained immediately during your stay, however, you did not do so.
We are sorry to learn you were not satisfied with our facility. Yet we insist that your comments are not correct and as such are harmful to the good name of our hotel.