We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay with excellent service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Spa Resort Sanssouci
Ranked #3 of 91 Hotels in Karlovy Vary
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great stay with excellent service”
Reviewed December 15, 2011

It was nice place to restore your health with full board. The staff was perfect, room was clean and big enough with nice view. The meal was unbelievable , huge choice and delicious.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank navigator009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, March 1, 2012
We owe you many thanks for your visit and favorable evaluation. This is the best reward we can get for our efforts.
We believe we will have an opportunity to welcome you to the Spa Resorts Sanssouci again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

338 reviews from our community

Traveler rating
    231
    67
    29
    3
    8
See reviews for
77
104
76
12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 15, 2011

Das dritte Mal habe wir nun mit meinem Mann das Sanssouci zum zweiwoechigen Kuraufenthalt besucht. Wir kommen gerne wieder wegen dem guten Preis-Leistungs-Verhaeltnis: ruhig sonnige Lage in schoener Natur, sehr angenehmes und freundliches Personal, gutes und reichhaltiges Essen, gemuetliche Zimmer mit Balkon und schoener Aussicht, alles sauber und gepflegt. Vor allem sehr gute Kuranwendungen von erfahrenen Aerzten und Therapeuten. Viele deutsche Gaeste, nettes Publikum. Schoene Atmosphaere bei Tanzabenden mit Musikkapelle.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FlotteReiseLotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, October 19, 2011
Google Translation
Vielen Dank für Ihren Aufenthalt im Spa Resort Sanssouci und die sehr nette Bewertung unserer Leistungen. Es freut uns sehr, dass Sie sich bei uns so gut fühlen, die Kurbehandlung ihre positive Wirkung hat, und Sie zu uns aus diesem Grund zurückkehren. Wir freuen uns auf Ihren nächsten Aufenthalt.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
syria
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed August 6, 2011

i stayed at this hotel last april for four nights to attend a confrence held in hotel thermal.
sorrounding area is calm and relaxing , but a little remote.. so you need to use the public transportation or to walk for 30 minutes to be at the center.
frontdesk ladies were all extremely rude.. may be because their english is extremely poor as most of the customers are either germans or russians.. but i think that they could smile even once during my stay.
room was large and clean with excellent bed and bath, and very cheap minibar.
breakfast was good and solid with a lot of varieties, however, most of the waitresses were rude and not helpful at all. i treid dinner once which was bad.
unfortunately i did not get a chance to use the spa which seemed nice and wellknown.
carlsbad is really a very charming and relaxing SPA town, but for a conference it was a very bad choice as it turns to a ghost city after 7 pm in april.

  • Stayed April 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank marwan1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, August 22, 2011
We thank you for choosing the Spa Resort Sanssouci and for writing an evaluation that brings us a valuable feedback and an impulse to further improve our services.
You are right that our hotel is not situated in the city center. Instead, it lies in a quiet, green neighborhood, a location appreciated by most of our guests. Public transportation connecting our facility with the city center is very good. Moreover, it is free for those hotel guests who purchased a therapeutic program in our resort.
We regret to learn that our front desk staff was not pleasant to you. This behavior will have its consequences. Their conduct may be partly attributed to their not to good knowledge of English, which, naturally, cannot be taken as an excuse. As our staff attends regular language courses we believe that their efforts will bring the desired results.
We hope that you will give us a chance to improve the impression we have made.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 28, 2010

I stay in the hotel from 28 November.
I would say that the service of the hotel is below one can expect from the 4 star hotel. I would rate it 3 star plus maybe.
Here are a few examples. First, I booked a room in the blue house which is said to have more spacious and comfortable rooms. The booking was confirmed, however at arrival I was suggested a room in the green house without any explanation. After my query the room was changed.
The porter carried my stuff to the lift only with the words "well, you can go further to the 7th floor yourself, can't you". Of course, I can do it myself but this sounds like no good service and no reason for tips.
In the restaurant waiters are ignoring you and are not helpful at all.
I was aproached by the waiter once then he told me that I am supposed to seat at one place which is designated for me. No choice or explanation was ever suggested. You just have to seat at that chair and that's all.
If you want something you have to call for a waiter. They never come to you to offer you a drink or clean your table. I would call it a Soviet type canteen rather than restaurant.
The receptionist are different. Some are not helpful at all.
The crane with the water supply was not working. To the question whether the one in the green house is ok the answer was no. No attempt to call and answer a question was ever made. The receptionist just offered me to go to the Green house's reception and check. To the question when the problem will be fixed the answer was "I don't know and nobody will help you on Sunday"
The location of the hotel is nice with lot's of trees and fresh air around.
I have to be here for more 12 days and will try co concentrate on something positive like nature around.
Alexey Konevsky

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank sevolen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, December 21, 2010
Dear Mr. Konevskiy,
We are truly sorry that your first impressions of our resort have not been positive. We apologise for any misunderstandings in connection with your accommodation. Nonetheless, we would like to inform you that both main buildings at our resort are of the same category and quality standard. The size of the guest rooms in both buildings is also similar.
When the porter used the service lift by himself, he merely followed the hotel regulations, which prohibit him from travelling on the lift along with our guests. Naturally, he should have explained the situation better to you.
The problems with the spring, which is supplied to both main buildings for the convenience of our guests, were quite unexpected and of a technical nature.
We are truly disappointed by the conduct of the restaurant and reception staff. We assure you that consequences shall be drawn. We have planned a series of courses, during which our staff will be duly trained and instructed on proper conduct.
We sincerely hope that you will be fully satisfied with our services for the rest of your stay at our resort and that you will return in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 1, 2008

Satisfied: Room and cleanliness.
Dissatisfied: Mostly unfriendly staff, including Therapy personnel (with a very few exceptions )
Passenger Lifts were deplorable, the worst ever experienced anywhere. slow, unresponsive, small, whilst the Staff lift is big, fast and not permitted to be used by guests.
Therapy treatment was very "matter-of-fact" , very little friendliness. This should have been a relaxing experience, but seeing sour faces by the staff at almost every treatment appointment made it an experience not to look forward to. With very few exceptions the staff found it very difficult to smile, it seemed that it was a real chore having to provide their services to clients. Certainly NOT what I expected, it was almost stressful having to go to treatments, knowing what sort of response one would get from the staff.
Not permitted to use swimming pool, gym outside of strict laid-down hours, even when there was no-one using same for any purposes.
Reported faulty water dispenser in gym/fitness room - after 6 days it was still never repaired, only an unapologetic sign on it stating "out of service".
Extortionately high internet charges: I was charged 65 Krone for 2 quick emails, in town the cost was between 15 - 25 Krone.

  • Liked — Room, bathroom
  • Disliked — lifts, unfriendly hotel staff and therapy staff, strict regime-like operation
  • Stayed March 2008, traveled solo
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank graiglea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
koutny, Manager at Spa Resort Sanssouci, responded to this review, July 11, 2010
We appreciate your opinions. We regret to hear you were not fully satisfied with our facility. However, many things have changed since your stay. In 2009 the former hotel Swiss Court (Švýcarský dvůr), one part of the newly built Spa Resort Sanssouci, underwent complete reconstruction. The new hotel complex meets 4* hotel requirements. Its staff takes regular training courses.
All our guests have free access to the swimming pool from 15:00 until 21:30 hours on workdays and from 10:00 until 21:30 hours at the weekend. On workday afternoons the pool is reserved for therapeutic procedures.
Our hotel guests newly also have free Internet access.
We do our best to ensure our guests’ full satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Karlovy Vary hotels
0.5 mi away
Grandhotel Pupp
Grandhotel Pupp
#1 of 91 in Karlovy Vary
632 reviews
0.4 mi away
Hotel Romance Puskin
Hotel Romance Puskin
#4 of 91 in Karlovy Vary
305 reviews
2.1 mi away
Retro Riverside Luxury Wellness Resort
Show Prices
Show Prices
Show Prices
0.4 mi away
Quisisana Palace
Quisisana Palace
#2 of 91 in Karlovy Vary
215 reviews
0.1 mi away
Hotel Imperial
Hotel Imperial
#11 of 91 in Karlovy Vary
267 reviews
0.3 mi away
Prezident Luxury Spa & Wellness Hotel
Show Prices
Show Prices
Show Prices

Been to Spa Resort Sanssouci? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Spa Resort Sanssouci

Property: Spa Resort Sanssouci
Address: U Imperialu 198/11, Karlovy Vary 360 01, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Karlovy Vary
#3 Romantic Hotel in Karlovy Vary
#3 Luxury Hotel in Karlovy Vary
#3 Spa Hotel in Karlovy Vary
#3 Business Hotel in Karlovy Vary
Price Range (Based on Average Rates): $
Hotel Class:4 star — Spa Resort Sanssouci 4*
Number of rooms: 337
Official Description (provided by the hotel):
Our hotel in Karlovy Vary is a new spa complex located on the quite side of the spa zone. Spa Resort Sanssouci was created by merging three important spa facilities: The Mercedes Villa, The Svycarsky dvur (Swiss court) Hotel and the Sanssouci Hotel. This comprehensive reconstruction, that included the construction of an underground connecting corridor, allows us to offer our guests the maximum comfort all under one roof. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, Priceline, Cancelon, TripOnline SA, Cheap Tickets, HotelQuickly and HRS so you can book your Spa Resort Sanssouci reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Spa Resort Sanssouci Hotel Karlovy Vary

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing