Location: it is a nice walk to calonada, not exactly in the city center, but it is even better.
We stayed few days in this hotel in July.
Bellmen: perfect always see you always helpful.
Reception: service nice, fast can help you with everything you need.
Bar next to the reception: nice area for resting, service just perfect, atmosphere calm and really good.
Room: I had everything I needed. Nice balcony and good view.
Spa: spa itself really nice, relaxing, nice music, different kind of sauna. BUT! Mrs. Nemcova is arrogant lady working in the reception of spa area. She didn't know that I do speak czech. This is not the person who has to work in the 5* hotel.
Thai massage area: itself it is elegant. But have you ever sow Thailand people who is behaving with no smile at all??? Asking for money (tips) even if you payed? They are spoiled by Russian clients. So, or don't pay attention or i am really not suggesting to use this massage.
Clinic: all perfect, but girls on the reception doesn't know about their product. All questions they are sending you somewhere else for answer. A bit funny.
Housekeeping: thank you girls on 3rd floor, they made our stay comfortable. Respect.
Breakfast: Nice good quality, good service.
Restaurant on first floor: i would not suggest. Sushi are not really nice, and service is not really good.
- Official Description (provided by the hotel):
- The Carlsbad Plaza is a luxury 5* Superior Spa & Wellness hotel with a capacity of 126 rooms and 26 suites. Under ,,one roof" you will find 3 excellent restaurants, 4 bars, conference facilities, luxury boutiques and in particular its own unique wellness and medical spa facility covering an area of over 3500 sq m. ... more less
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