Don trust what you see outside because you will be very disappointed.
After we came back home to US I twice wrote complain to General Manager but never get response. The General Manger wasn’t available during our stay. This hotel doesn’t have future unless owner change management. We’re not going come back. It was waist time & money. Hotel very much over priced. Inside looks like 19 century hospital
Food, service, procedures - everything is so cheap and poor!
The hotel is very old, needs renovation and cleaning, the room smell rot. This hotel should be raked as 3 stars or less..
We stay in very expensive Lux A room. The room had 2 huge, uncomfortable dirty chairs. We had 2 balconies with table & chairs which was dirty. Next to telephone
was broken pencil. I asked at front desk for pen but he gave me look…
The man's showers in the Swimming pool area was dirty.
Constantly was shortage of food during lunch or dinner.
Some waiters in the dinning room wasn't friendly unless you order drink from bar.
So we was like second class people because we didn't order from bar.
During the breakfast the juice tasted like drink.
Need pay extra for tea or coffee during lunch or dinner.
Management wasn't available to guests. The English & Russian was very limited.
The nurses rushing without understanding problem. I didn’t sleep night & ask to get aid for my rush from treatment. She did “big favor” by putting little cream & advised me go
to pharmacy. We came to medical “spa” for treatment & paid highest price.!!!! For money what they charge the treatment like: massage, bath & etc. should be more then 15 min. Not enough at all. I wouldn't recommend that hotel. It’s not for Americans at all.
Looks like I went back in time to Soviet Union....
- Official Description (provided by the hotel):
- •Swimming pool centre free of charge: swimming pool, whirlpool, Kneip's walkway, steam sauna, pool with mineral spring water (warm with mineral spring water, cold without mineral spring water) * Wellness centre: Herbal Sauna (unisex), Salt Tepidarium (unisex), Infra-Sauna, Finish Sauna(separate for ladies/gentlemen), The Experience Shower, Icy Well, * Wide range of massages and spa and medical procedures * Comprehensive Spa Treatment * Antistress Programme * Soft Beauty Week * Anti-Aging Treatment * Reconditioning Programme * Slimming Programme and more ... more less
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- Also Known As:
- Parkhotel Richmond Hotel Karlovy Vary
- Parkhotel Richmond Karlovy Vary