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“Don trust what you see outside because you will be very disappointed.”
Review of Parkhotel Richmond

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Parkhotel Richmond
Ranked #27 of 90 Hotels in Karlovy Vary
Certificate of Excellence
Reviewed October 11, 2013

Don trust what you see outside because you will be very disappointed.
After we came back home to US I twice wrote complain to General Manager but never get response. The General Manger wasn’t available during our stay. This hotel doesn’t have future unless owner change management. We’re not going come back. It was waist time & money. Hotel very much over priced. Inside looks like 19 century hospital
Food, service, procedures - everything is so cheap and poor!
The hotel is very old, needs renovation and cleaning, the room smell rot. This hotel should be raked as 3 stars or less..
We stay in very expensive Lux A room. The room had 2 huge, uncomfortable dirty chairs. We had 2 balconies with table & chairs which was dirty. Next to telephone
was broken pencil. I asked at front desk for pen but he gave me look…
The man's showers in the Swimming pool area was dirty.
Constantly was shortage of food during lunch or dinner.
Some waiters in the dinning room wasn't friendly unless you order drink from bar.
So we was like second class people because we didn't order from bar.
During the breakfast the juice tasted like drink.
Need pay extra for tea or coffee during lunch or dinner.
Management wasn't available to guests. The English & Russian was very limited.
The nurses rushing without understanding problem. I didn’t sleep night & ask to get aid for my rush from treatment. She did “big favor” by putting little cream & advised me go
to pharmacy. We came to medical “spa” for treatment & paid highest price.!!!! For money what they charge the treatment like: massage, bath & etc. should be more then 15 min. Not enough at all. I wouldn't recommend that hotel. It’s not for Americans at all.
Looks like I went back in time to Soviet Union....

  • Stayed: May 2013, traveled as a couple
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6  Thank b b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 - 19 of 112 reviews

Reviewed August 21, 2012

You have to accept the fact, that most of so called spa's in Karlovy Vary are terribly overpriced. But even by local miserable standards "Richmond" is an unhealthy choice. Bg87 review draws realistic picture of what's going on there. Food, service, procedures - everything is so cheap and poor! Though the hotel building looks pretty solid, don't get inside!

  • Stayed: August 2012, traveled with family
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13  Thank Chekhovs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

Very nice hotel with good level bedrooms and a good service. However the restaurant, which is not expensive, is not at a French or American level. Closes early (8.30 pm) and sometimes has a lack of a discussable food.
The employees diserve even if the restaurant is not empty. The bar remains opened afterwards.
I would recommend anyway. Is suitable even with no term programme.

  • Stayed: August 2011
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10  Thank Esalys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2011

I was booked at a category B room, since it was only for 2 nights however, when I moved in to the room, though it was small, but it was very cozy and I loved it. It was clean, neat and bed was quite sufficient for a man of average built.
Windows were overlooking the hotel park and heating was very moderate to let one sleep with an ajar open window.
Breakfast was very rich with healthy food, tables were always cleaned up and made decent for the next guest.
Hotel is very nicely located and quiet for those seeking spa, wellness and relaxation. Very ideal for couples!

Room Tip: Rooms of any category are quite comfortable and sound-proof
See more room tips
  • Stayed: October 2011, traveled on business
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4  Thank Abdalla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2011

the spot and the nature are magnificent, but the hotel is old, needs renovation and more cleaning, the room smell rot and insects crawl everywhere
hotel should be raked as 3 stars or less..

Stayed: September 2011, traveled with friends
3  Thank zatharra c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2011

Hotel overrated. Should be rated as 3 star. Hotel need some renovation. We stay in very expensive Lux A room. The room had 2 huge, uncomfortable dirty chairs.
The man's showers in the Swimming pool area was dirty.
Constantly was shortage of food during lunch or dinner.
Some waiters in the dinning room wasn't friendly unless you order drink from bar. So we was like second class people because we didn't order from bar.
During the breakfast the juice tasted like drink.
Need pay extra for tea or coffee during lunch or dinner.
Management wasn't available to guests. The English & Russian was very limited.
The nurses rushing without understanding problem. For money what they charge the treatment like: massage, bath & etc. should be more then 15 min. Not enough at all. I wouldn't recommend that hotel. Its not for Americans at all.
Looks like I went back in time to Soviet Union....

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank bg87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2011

Arriving at this magnificent hotel in its floodlit park on a snowy night in deepest winter was in itself a dream experience. The whole scale of the hotel is grand, the rooms (huge, with terrace), the public rooms, the open areas with magnificent chandeliers, the whole situated in its own park on the edge of Karlsbad but within easy walking distance. The staff are plentiful and friendly, there is a good sized and warm swimming pool, separated saunas for men and women. If the food is a little homely, there is plenty of it and a good choice at all times. Free dressing gowns provided. There is a feeling of relaxed generosity about the place that only comes with really large hotels. We thoroughly enjoyed staying here and will go back as soon as we can.

  • Stayed: December 2010, traveled with family
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5  Thank bluecowstory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parkhotel Richmond

Address: Slovenska 567/3, Karlovy Vary 360 01, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Karlovy Vary
#23 Luxury Hotel in Karlovy Vary
Price Range: $123 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Parkhotel Richmond 4*
Number of rooms: 116
Official Description (provided by the hotel):
•Swimming pool centre free of charge: swimming pool, whirlpool, Kneip's walkway, steam sauna, pool with mineral spring water (warm with mineral spring water, cold without mineral spring water) * Wellness centre: Herbal Sauna (unisex), Salt Tepidarium (unisex), Infra-Sauna, Finish Sauna(separate for ladies/gentlemen), The Experience Shower, Icy Well, * Wide range of massages and spa and medical procedures * Comprehensive Spa Treatment * Antistress Programme * Soft Beauty Week * Anti-Aging Treatment * Reconditioning Programme * Slimming Programme and more ... more   less 
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Also Known As:
Parkhotel Richmond Hotel Karlovy Vary
Parkhotel Richmond Karlovy Vary

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