We just planned a relax weekend in Karlovy Vary and it turned out a horrible experience with choosing this 4 star hotel. It looks like the panel buildings built during communist times. The room was not clean and we had to ask someone to clean once again. The shower was broken, they tried to fix it and couldn't and they said no other room free that they can offer us. We got our breakfast and was just ready to eat however a lady came rudely and took us to another room as we are not a HB staying customer. We got to the other room for breakfast which was exactly the same things in the breakfast room to eat. The pool which makes it special as told was not included in the price, and we regretted that we paid it. Water is only 10% spring water and in general all locker rooms, pool and sauna was really dirty. To make it short, they ruined all our relaxing weekend plans with offering 1 star hotel service&comfort , charging 5 star hotel price.
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- Also Known As:
- Thermal Hotel Karlovy Vary