I stayed in this hotel long time ago, at that time I didn’t have enough experience of how to chose my hotel . long story short , these days that I benefit lot from TA form I felt oblige to help others avoid my same nightmare at this hotel .
I literally burst on tears after I checked in to my room. after dealing with a very unfriendly and even impolite receptionist who where not speaking a word of English and where not even offering a pen to fill in my check in card ! and lots of other details which made me feel I am checking myself in a prison !!
The room was so depressing , and when I came down at 7:30 PM asking where is the hotel restaurant , I have been informed that the restaurant close at 7: 00 pm !!
And when I asked further information about where can I eat , the receptionist just look at me and went to other side of front desk !!!
The hotel was essentially a hospital for elderly people who were here for treatment and trophies !! I didn’t notice a child or young couple during my stay .
I can not describe it in words how rude the staff where during my stay . and overall the hotel felt exactly like a prison/mad house/ hospital !! even one morning in breakfast area they approached me and impolitely asked me to change my sit and when I inquired about it they told me that this is the way they manage the restaurant to keep different category of guest separated !!!!
I believe they meant healthy people from Sick elders !
I never meet a staff smiling at me or even reply to my smile during my stay !!
Should I keep on going ??
Plz plz plz stay away of this hotel , you know what is the worth part is ? I don’t think management of this hotel even care about my bad review or any other bad reviews at all !! as long as sick elderly guest keep coming ! .
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- Also Known As:
- Thermal Hotel Karlovy Vary