I visited the Hotel Thermal upon being referred to them for the thermal baths. I asked at the hotel front desk. They abruptly handed me a paper and pointed to the door and said "out the door and then left. I went out the door and left only to see a sign pointing up and then right and then up and up and up! The walk was very steep and after a recent injury, I was not prepared for the distance. I arrived finally to be greeted with a frowning Czech woman. She gave me my change and started shouting something at me. When I did not understand, she started shouting louder. Perplexed I followed the maize to the dressing room, shower and pool. Finally, heading to the thermal pool, I step into what is a swimming pool, a cold swimming pool. There are no thermal pools to be had.
The pool was about 82 degrees and it was the only choice. I was told by the cleaning lady that the sauna was "kaput" and there was no hot pool. I left, asked for a refund and was told no refunds.
The hotel front desk, after a lot of discussion, called the lady at the spa and told her to refund my money. I had to go back up the hill, but this time was allowed to use the elevator which is only for hotel guests. The women handed me my money back but was still shouting something in Czech at me.
I was considering to stay at this hotel, but now, of course, I would not consider it. After navigating the hallways, elevator, stairs I realized how shabby and ugly the hotel is.
I was very glad that I did not book a stay there.
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- Also Known As:
- Thermal Hotel Karlovy Vary