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“A Wonderful Hotel” 5 of 5 bubbles
Review of Hotel Romance Puskin

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Hotel Romance Puskin
Ranked #4 of 94 Hotels in Karlovy Vary
Certificate of Excellence
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Wonderful Hotel”
5 of 5 bubbles Reviewed January 4, 2013

The Hotel Romance Puskin is remarkable for its balance of antiquity and modernity, truly offering something for everyone. The yellow façade of the building has been restored to its early 20th century glory and the top floors have been renovated to be on the cutting edge of modern design, each room boasting its own unique personality. The staff are always friendly and eager to help with whatever may arise—whether it’s finding the best tours, places for shopping, or offering directions. And those working the front desk speak English, Russian, German, and Czech fluently, making this hotel a desirable place for multi-national tourists. The restaurant at the hotel offers a kitchen that truly should be Michelin rated—it is one of the finest establishments that I have had the pleasure of eating a meal.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Veronika F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
romance_puskin, Front Office Manager at Hotel Romance Puskin, responded to this review, January 10, 2013
Dear Veronika F,

thank you for taking the time to share your experience. We're very glad to hear that you had a positive experience here at Hotel Romance! We do pride ourselves on our friendly staff, so it's wonderful that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future!

Petra Kucerova
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    170
    84
    21
    5
    4
See reviews for
84
125
20
4
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Tucson, Arizona
Level Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed November 17, 2012

This hotel is in a perfect location and we upgraded to a balcony room for an additional 40 euros. This means we get one of the top floors but - alas- the elevator didn't work for the entire visit and hiking up and down 5 floors with luggage is no treat. Especially true for seniors and one of them 70+. We found the staff to be quite satisfactory but the non-working elevator didn't trouble them very much, and I suspect, it didn't trouble the manager either. If this were my place, it would be a type of emergency but I guess not. Breakfast was spectacular and the room itself was large, spotless and we loved the balcony. Internet worked fine but, again, hiking up the many flights of stairs ruined our visit and we won't be back. (I suggested when checking out that they give us free parking because of the elevator, which was only 6 euros but they declined.)

Room Tip: Room 132 has a nice balcony! Make sure the elevator is working.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank daveferre80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
romance_puskin, Front Office Manager at Hotel Romance Puskin, responded to this review, November 20, 2012
Dear Tucson Estates,

please accept our sincere apology for the non-working elevator that didn’t operate for a couple of hours indeed. Despite we managed to repair it, in our opinion, in a short time (given the circumstances), we can understand your disappointment. Our management did their best to remove the defect but the situation was a bit complicated because it was Saturday and a national holiday – 17.11. – when the repairmen usually don’t work. It is a pity that you did not use the porter service, as our staff would have been happy to help you with your baggage. We apologize for the inconvenience again and want to assure you that we take the problem seriously.
The current elevator (for 13 persons from German company Schmidt and Sohn) is, in our opinion, very modern and meets the strictest safety criteria but as it is just technique, it can happen that it fails sometimes. Such defect occurred for the first time in this year.
We are aware that the comfort of our guests is essential, though, that’s why we decided to build a completely new elevator with similar capacity so that such situation never happens again. The construction works will take place from 17.1. to 10.3.2013. In this period, from 8:30 to 16:30 the ongoing works may cause noise which should not be heard significantly in the rooms, though. Also, from 17.1. to 28.2.2013 in the time from 11:00 to 17:00, the hotel restaurant will be closed and we won't be able to provide lunch/full board for our guests.
We believe that this measure will significantly improve the comfort of our guests in the future and prevent the inconvenience with a non-working elevator.

With best regards,
Petra Kučerová
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

Stayed here for a night with my partner and was very happy with the stay.
The staff were very pleasant and the check in was welcoming. We went for the dinner bed and breakfast option thru booking.com. The 3 course dinner was absolutely fantastic and good value for money. Breakfast buffet was also excellent with a great variety on offer.
Location was spot on, bang in the centre of town and nice to have a view overlooking the promenade. The room was well sized and the the comfortable bed provided a great sleep.

I would thoroughly recommend this hotel.

Room Tip: I'd definitely recommend a room at the front of the hotel.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Stevie1Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 13, 2012

My wife and I stayed three nights in July 2012. We were very pleased with the accommodation and the breakfast. The hotel served as a perfect location from which to explore the city. Finally, the staff was very helpful and accommodating.

Room Tip: We had room with windows facing the front of the hotel.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Viroquaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed August 22, 2012

the Romance Puskin Hotel is a decent hotel, strategically located in Karlovy Vary... the staff of this hotel is not helpful at all, they are quite rude actually in the way they respond to questions... the breakfast is really good... in matters of food and seating... especially outdoor... my husband tried the massage services of the hotel and he was disappointed with it..

Room Tip: do not take a standard room... the tv and chairs are in a room other than the bed...
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank NadineOdat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 29, 2012

We enjoyed a week stay at Hotel Romance Puskin. The hotel is old but recently renovated. We had a big room with a balcony. The room had a perfect size for two adults and a 1 year old baby, who could move around. The hotel is located in the center of the spa-area of Karlovy Vary. The staff is friendly and helpfull. The restaurant at the hotel prepare good meals. We can warmly recommend the hotel!

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TMO1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 19, 2012

Just had 4 lovely nights at the Romance during the film festival.

I already knew the location was good and it perfectly suited our needs as a central hotel, walking distance from everywhere we wanted to go to.

Check in was totally hassle free, at some hotels you are there for ages filling out all sorts of forms and waiting for the computers to allocate your room. But we pretty much just rocked up, handed over our passports and were in the room within minutes, the girl at reception couldn't have been friendlier. The decor in the public areas was really impressive.

The room itself was a good size, with a really comfortable bed, the bathroom was of a high standard and the shower was powerful.

Breakfast was great, as many people have already mentioned, there is a great choice, some options changed each day, I was fine, however my girlfriend is a vegetarian and said she would have liked a few more hot options suited to her.

The only things that could have added to my experience would be air-con in the room (as it was particularly hot during my stay) and more English TV channels (I know I'm on holiday, but it's good to chill watching TV sometimes)

Many thanks

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 15ian20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Romance Puskin

Property: Hotel Romance Puskin
Address: Trzhishte 37/23, Karlovy Vary 360 01, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Family Hotel in Karlovy Vary
#4 Spa Hotel in Karlovy Vary
#4 Luxury Hotel in Karlovy Vary
#6 Romantic Hotel in Karlovy Vary
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Romance Puskin 4*
Number of rooms: 30
Official Description (provided by the hotel):
The hotel Romance is situated in the spa center of Karlovy Vary, close to the Hot Geyser Spring and the Hot Spring Colonnade. This romantic Art Nouveau building dating from 1899 was converted into a stylish hotel in 2002, combining spa-town tradition and atmosphere with comfort and quality services. ... more   less 
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Also Known As:
Romance Puskin Hotel

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