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“Nice hotel”

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St. Joseph Royal Regent
Ranked #20 of 91 Hotels in Karlovy Vary
Certificate of Excellence
Reviewed July 28, 2013 via mobile

we stayed at Royal Regent for two weeks in July. Overall it was a pleasant stay. The service, personnel and medical package were on a good level. We enjoy our stay at the hotel, and definately would come back to Royal Regent once we are in Karlovy Vary.

  • Stayed: July 2013
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3  Thank Kamila H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded July 31, 2013

Dear Kamila,
thank you very much for choosing St.Joseph ROYAL REGENT as your choice of your stay in Karlovy Vary. We are grateful for your compliments and for sharing the stay experience. It’s a pleasure to read, that you were satisfied with our services, personnel and medical package.
Thank you once again for your review.
We look forward to welcome you back to the St.Joseph ROYAL REGENT again.
Sincerely
St.Joseph ROYAL REGENT

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11 - 17 of 91 reviews

Reviewed April 22, 2013

Several times we rested and treated in different hotels in Karlovy Vary. At this year on the advice of our friends we stayed in this hotel from 22.04/2013 to 03/06/2013.
We liked the hotel-modern guestrooms are spacious and decorated in a modern style. Service and staff are working fine. Always willing responded to all our requests. There was not a manifestation of laziness or a desire to make it work for the reward! Our doctor was attentive and with his hand was not a manifestation of indifference to patients. Meals completely satisfied us because the first rule in the treatment of diseases of the gastrointestinal tract is the diet .. But if you want to please yourself and Czech cuisine we did not have any restrictions dinners or go to the restaurants around our hotel. I want to say that the hotel has a great location near the sources and all the parks nearby, post-series, a dance room next to a huge outdoor swimming pool with hot thermal water-front.
Do not even have to look for a money exchange shop very close to our hotel was completely fine exchange rates and without interest. So, DO NOT BE AFRAID TO VISIT THIS HOTEL. Everything is relative of course and we are thinking THIS HOTEL deserve to be in the list of hotels in the city!

  • Stayed: April 2013, traveled as a couple
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3  Thank Alexander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded July 31, 2013

Dear Alexander,
we would like to thank you for taking your time to share this positive feedback with other travelers here on the TripAdvisor. We highly appreciate it. We also thank you for choosing our hotel for your spa stay in Karlovy Vary.
We look forward to welcome you back to the St.Joseph ROYAL REGENT again.
With kind regards
St.Joseph ROYAL REGENT

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Reviewed April 10, 2013

I was seriously pleasantly surprised. Everything was just perfect. Ok, maybe not everything-First three days we were staying in room 611 and it was little "noisy". We complained to the hotel director and she said that they will change the pool pump in few days.
Then it was really much better and the rest of the three-week stay we had enjoyed undisturbed.
Personnel and equipment completely meet my expectations of the luxury hotel.
Thank you and hope to see you soon.



  • Stayed: March 2013
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2  Thank OxanaPetrov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded July 31, 2013

Dear Oxana,
thank you very much for taking the time to share this review with the TripAdvisor community. We are grateful for your compliments.
We took measures to eliminate the noise from the pool and we are glad that you spent rest of your stay undisturbed.
Thank you once again for your review.
We look forward to welcome you back to the St.Joseph ROYAL REGENT in future.
Sincerely
St.Joseph ROYAL REGENT

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Reviewed March 12, 2013

My husband and I stayed at this hotel and enjoyed it immensely!

Karlovy Vary is an enchanting city and staying at Royal Regent only made our visit here better!

As I started writing this review, I could not help but read the negative comment that someone previously wrote - were we staying at the same place?

We loved the hotel and had no problems with staff or sleeping or food. As far as meals, we enjoyed everything being included and certainly could not complain about its freshness or quality!

As with everything, personal opinions vary and each of us has different standards. As for me and my husband, we would recommend this hotel to everyone who is planning to visit this beautiful Czech city!

  • Stayed: July 2012, traveled as a couple
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Thank LiveYourLifeHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded March 18, 2013

Dear Sirs and Madams,
we would like to thank you for taking the time to post your review. It’s a pleasure to receive such positive feedback.
We look forward to welcome you back to the St.Joseph ROYAL REGENT again.
Sincerely
St.Joseph ROYAL REGENT

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Reviewed March 9, 2013

My wife and I have never complained about a hotel, so this is not 'just another unsatisfied customer' review. We've been traveling for many, many years, so put that in perspective. And we've never complained before. We just stayed at this hotel, and were way past being 'sorely' unhappy (pun intended). While the hotel looks (and sounds, from their web-site) to be spectacular, it is the worst hotel we have EVER experienced. EVER.

In a nutshell:
-Rooms: great - modern & clean. Room staff: great, helpful.
-Mattresses: way beyond firm. The floor is better. When we questioned this, we were answered that 'the mattresses adhere to European standards'. Not even close. You won't sleep...
-Hotel staff: Indifferent. Rude. Uncaring. They don't speak English, and they certainly don't want to help.
-Hotel Spa Doctor: Somewhat caring, but 'no English' puts a real damper on things and so you should be careful - them not speaking English can get you wrong, even harmful, treatments. Beware!

-Spa facilities: Reasonably good
-Food: To die for, and I really mean that. The food is terrible. Although it's buffet-style, there is NO healthy food, NO fresh food, NO good-tasting food. We just couldn't believe this lack of quality of food, horrid cooking, and lack of caring. We ending up dining in Karlovy Vary, where there's plenty of good restaurants. The problem is the 'spa package' must include their meals, so you're cooked (so to speak; again, pun intended) and essentially, double-paying for meals once you book in.

After we wrote to the hotel management with our complaints (we've also never done that before, in all our years of traveling), they stated everything was fine. Whatever happened to any semblance of Customer Service? Attentiveness? Quality?
You'll find none of that here.

CAVEAT EMPTOR: DON'T STAY HERE...

  • Stayed: March 2013, traveled with friends
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3  Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded March 18, 2013

Dear Stephen S,
thank you very much for your review. We appreciate your comments. We are very sorry, that we didn’t come up to your expectations.
Sincerely
St.Joseph ROYAL REGENT

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Reviewed July 9, 2012

Great new luxurious hotel in the city centre, near the kolonade and perfect location for MFF visitors. Rooms are cosy and clean. There is a swimming pool, jacuzzi, sauna, vapour etc. in the top of the building. From the terrace you can see the beautiful landscape and downtow. The hotel service was excellent and staff really kind.

  • Stayed: July 2012, traveled as a couple
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6  Thank Katka_V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded October 10, 2012

Dear Katka_V,
thank you very much for taking the time to leave your review. It’s a pleasure to read, that you were satisfied with our services and staff.
We look forward to your return visit.
Sincerely
St.Joseph ROYAL REGENT

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Reviewed January 5, 2012

I have to say only: amazing place, excellent service and relaxing wellness. Everyone was very helpful and polite. I have no suggestions!

  • Stayed: December 2011, traveled with friends
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7  Thank Valerie018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoyalRegent, Manager at St. Joseph Royal Regent, responded to this reviewResponded October 10, 2012

Dear Valerie018,
thank you very much for sharing your comments about your stay at St.Joseph ROYAL REGENT. It’s a pleasure to receive such positive feedback.
We look forward to welcome you back to the St.Joseph ROYAL REGENT in future.
With kind regards
St.Joseph ROYAL REGENT

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Joseph Royal Regent

Address: Zahradni 2125/7, Karlovy Vary 360 01, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Karlovy Vary
#13 Romantic Hotel in Karlovy Vary
#18 Luxury Hotel in Karlovy Vary
Price Range: $110 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — St. Joseph Royal Regent 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
One of the newest spa hotels in Carlsbad offers you the new relaxing experience & relaxation. Be welcomed in a beautiful spa center in Czech Republic. ... more   less 
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Also Known As:
St. Joseph Royal Regent Hotel Karlovy Vary

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