I truly belive in good servise being delivered to people and this stay in Radium Palace was for me pure disapointment.The arrival experience was awful, reception staff came to the counter without shoes half open vest telling that is sorry, but he is changing shift with collegaue.When i called the hotel to book room, i was said, its possible to order any treatment on the place, so when i went to wellness reception, i was offered to have at 7 am 15 min treatment. If i leave the customer servise completly, as it was point itselve, i was surprised, that when check out is at 11 that it means 11 and not that at 10 with silent knocking comes in housekeeping telling just : aha you are still in and closing doors. And at 10, 40 the same story with another housekeeping staff. And there were more things. Im not any pissed traveller but person working as well i hotel and believe that in 4* hotel, people deserve a reall service.
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