I lived in Hradec Kralove for 1 year and I highly recommend this town to visit. HK is lovely and affordable. I had my parents visiting for 2 weeks and booked them into this hotel. It is the best one in town, trust me I looked, talked to locals and visited other places so I know what I am talking about. First they put my parents into a small room at the top of the building with the slanting roof cutting through the ceiling. It was very low and uncomfortable. I was annoyed because this was a 2 week stay and they were making a nice chunk of money with us. It was out of season, so I am not sure why they did this.
My advice to travelers in the Czech republic is to be very vocal and not shy and you will get good service. Otherwise the people seemed oblivious and good customer service is a weak point outside Prague.
Anyhow, I asked for a better room and got it. The hotel is lovely inside with a beautiful inner courtyard that is encircled by the rooms. So you go out your room and look down all the way to the courtyard of the first floor. The resto was great, we ate there a lot and enjoyed it. Table service varied, some days great, some days strange. My husband got a drink poured on him and nothing really was done about this, no free drink or anything. We did get a good laugh about it though....
The biggest problem about my parents stay was the pool, or lack there of. I booked them there because I was teachimg during the day and they could spend some nice time at the pool. Well, the pool is closed during the day because it is rented out to a local daycare. I think this is not right because we pay for that service and here they are making more money and taking ours too and not letting us into the pool. My parents actually got kicked out from the poool by the daycare workers. So no pool during the day.
Then when they went back at night there were a bunch naked people in the pool! So they didn't feel comfortable then either, so basically there was no pool ever. We complained because we know that it is not normal just to go nude swimming anytime. In Hradec Kralove public pool you can but at clearly scheduled times.This is not a norm in Czech society according to my Czech friend who really laughed when I told them about this. This is a small hotel pool with tourists from all over the world. Many people feel it is culturally unacceptable to nude swim and a touristic hotel should know this. They certainly enforced the rules about wearing shower shoes at the pool , as my mom was told firmly by the lifeguard at the pool but it was okay to have no swim suit. So if you go to this hotel, you can expect spotty service, when it's good, it's great but when it is off it is really off and you cant really do anything about it.
I was glad I was there to stand up for my parents and it is so key not to be embarrassed to ask for the good service you expect.
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