We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not professionnal”
1 of 5 bubbles Review of Pension Barbakan

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Pension Barbakan
Ranked #9 of 141 Cesky Krumlov B&B and Inns
Certificate of Excellence
Prague, Czech Republic
1 review
“Not professionnal”
1 of 5 bubbles Reviewed July 3, 2011

We stopped by the reception of the pension. The manager offered to hold their last room available for 15 minutes as we were waiting for our friends to join us. When we came back to the pension 5 minutes later, he pretended that he forgot about us and told us he gave the room to other people. What a poor customer service and unprofessional behaviour!

Stayed July 2011, traveled with friends
Helpful?
Thank TravelingFan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

122 reviews from our community

Traveler rating
    74
    41
    5
    0
    2
See reviews for
20
64
8
1
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 10, 2011

Pension Barbakan certainly doesn't win any service awards for replying emails! I emailed the guesthouse to do a booking but when there was no reply, I got my room through a hotel portal, a deluxe room with river view.

When we were in the guesthouse, it was a different story. The lady at the reception was pleasant, willing to help with dining recommendations. She also assisted with a booking at their restaurant below the guesthouse.

My friend and I were won over by the room #6. Absolutely value for money! The deluxe room was huge, it was as though staying a in suite with much simpler, but comfortable, furnishing. Lovely view overlooking the river and a park. Bathroom came with a nice tub for a good soak, bring your own foam bath. There's a little kitchenette with a musty old fridge that seemed unused for ages, but it was not something essential for me. Oh yes, there is no air-con though, so I'm not sure how the room is cooled in summer, but in late spring, the weather was perfect.

If you are coming by coach, Pension Barbakan is ideally located just a few minutes walk from the bus station, at the bridge leading towards the old town square. Not too much walking with your luggage!

We ate the Krcma Barbakan below the hotel. Food took a while to arrive but it was good and the atmosphere, while a little dark, was nice and cosy. Continental breakfast was at the little dining room on the ground floor. Good spread, I am satisfied!

Overall, an excellent stay at the Pension Barbakan and I will return if given the chance.

  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank drunk-on-gin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warwickshire, UK
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 6, 2011

Pension Barbakan was a delight. We had a lovely large room with views over the river and the old stone bridge; the large bathroom also had good views over the stone bridge. The room was furnished with some lovely antique pieces and the large bed was extremely comfortable and we slept well. There was a great selection of hot and cold foods for breakfast and this was served in a prettily furnished dining area. The receptionist and owner were very welcoming and friendly and nothing was too much trouble for them. We also enjoyed a lovely meal in the restaurant down below the pension. The location was perfect, peaceful, easy to find and only three minutes walk from the main square. We would definitely return to this delightful hotel.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dickiedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeville, Minnesota
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed May 15, 2011

The woman we dealt with at the front desk was beyond dreadful. Can't understand what these other reviews are talking about as we did not have anything other than a horrible experience here. There was a woman behind the desk with short brown/black hair and glasses who has embarrassingly poor customer service skills. She was not helpful with our questions and verbally assaulted, literally screamed at us, as we were trying to check out of the property. This business should be mortified to have such a person in place to interact directly with customers. We wouldn't recommend anyone stay here when there are many lovely other hotels/pensions right down the street which, from our experience, have an understanding of what good customer service is and how to provide it to their customers. Be warned! While we love Cesky Krumlov, we will never return to Barbakan!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blackdog1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 3, 2011

Our visit to this small, charming medieval town, which I greatly recommend, was made perfect by our stay at the Barbakan. Located within the old town area it was easy walking to everything. Our room had a lovely view overlooking the Vlata River. The breakfast was delicious and healthy with a nice variety of choices. The room was also lovely, more like staying in a bedroom than a hotelroom, in the best of ways but most noteworthy was the service. Dana Zikova took such care of us. No matter what we were looking for, she found a way to make it happen. She was a friend trying to make our visit to Cesky Krumlov as enjoyable as possible.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ChrisHN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat, Australia
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed December 22, 2010

We had 2 nights at Pension Barbakan and really enjoyed our stay. The friendly owners were willing to answer questions and make sure we were comfortable. The pension is in a great position right at the entrance to the old town, and has some rooms overlooking the river. Our room was cosy and clean, and the free wifi was great.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grubduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 30, 2010

We stayed in this pension with my boyfriend in October 2010. And we enjoyed our stay very much.

The location is very good. The pension has a nice view and a terrase. Oktober was too cold to enjoy it, but I am sure it would have been lovely to sit and have breakfast there. The breakfast was quite good. Staff was very friendly. Parking in front of the hotel was extremely convenient. However, it seemed like they had only 3 parking spaces (which seemed to be already a luxury to have in this cute medival town with narrow pedestrian streets) (so make sure to ask and book parking if you go there by car). We stayed in standard double room overlooking the street & entrance (no other rooms were available). Even this small room was quite good for the money and clean. No noise (but it could be different in spring/summer), but you can also get deluxe room overlooking the river. Room heating was good. If it is important for you, there is not a real safe, only a small box for which you will receive a small key to lock it.
Overall, we really recommend this nice pension with great location. We would definetly stay again. Next time we will try to get a room with river & hill view.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littlezajic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cesky Krumlov hotels
0.2 mi away
Hotel Bellevue
Hotel Bellevue
#1 of 21 in Cesky Krumlov
4.0 of 5 bubbles 595 reviews
0.1 mi away
U Maleho Vitka
U Maleho Vitka
#2 of 21 in Cesky Krumlov
4.0 of 5 bubbles 116 reviews
0.0 mi away
Hotel Ruze
Hotel Ruze
#4 of 21 in Cesky Krumlov
4.0 of 5 bubbles 567 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Konvice
Hotel Konvice
#7 of 21 in Cesky Krumlov
4.0 of 5 bubbles 304 reviews
0.1 mi away
Hotel Zlaty Andel
Hotel Zlaty Andel
#5 of 21 in Cesky Krumlov
4.5 of 5 bubbles 254 reviews
0.1 mi away
Hotel Dvorak
Hotel Dvorak
#6 of 21 in Cesky Krumlov
4.0 of 5 bubbles 254 reviews
Show Prices
Show Prices
Show Prices

Been to Pension Barbakan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pension Barbakan

Property: Pension Barbakan
Address: Horni 26, Cesky Krumlov 381 01, Czech Republic
Location: Czech Republic > Bohemia > South Bohemian Region > Cesky Krumlov
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #9 of 141 B&Bs / Inns in Cesky Krumlov
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pension Barbakan 3*
Number of rooms: 8
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com and Agoda so you can book your Pension Barbakan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pension Barbakan Hotel Cesky Krumlov

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing