Beautiful hotel full of character - well located - pleasant helpful staff - excellent bike storage. Rooms stunning. Excellent breakfast. Highly recommend. If you are pedalling your way round the Czech Republic - indulge yourself.More
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We stayed at Hotel Ruze for a weekend in October and really liked and enjoyed our stay.Hotel is in very good location equiped in medieval style.Staff very helpfull,breakfast great with plenty of choice.We used also its wellness centre, where had very good massage.Recommended to everyone looking for luxury rennaisance experience.
Dear Robert,
thank you very much for your recent stay in Hotel Ruze and for your positive comments.Your satisfaction is our obligatory commitment for the future to keep the best hotel services.
We would like to welcome youagain in one of Jan hotels again.
With kind regards
Michal Pelikan
Sales Manager
This hotel is located in a renovated 17th century seminary. We stayed there as part of a bike tour. The rooms are pretty basic. Chairs in the rooms are uncomfortable. The bed was comfortable. Hotel staff were helpful. Wifi was available only in the lounge.
Breakfast at the restaurant was very good. Dinners were not particularly good. Avoid the boiled beef like the plague.
Cesky Krumlov is well worth a visit. There may be better hotels.
Dera Madame/Sir,
we really appreciate your time to write down your review.Please be informed, that from now on, WIFI has been instaled into all rooms in the hotel and is offered to our guests complimentary.
Your valuable comments lead us to check the equipment of the hotel rooms and invest into its improvement.
We hope to welcome you again in one of our Jan hotels in near future.
With kind regards
Michal Pelikan, Sales Manager
No wifi in rooms. No desk in room. Exhaust fan in bathroom did not work. Window did not close properly. Left a wake up call the first night and front desk never called in morning. Left a wake up call the second night for 7:30am and front desk called at 6:30am. Carpet on stairs was thread bare. Front desk clerks spoke limited English. Breakfast buffet was good. Staff was not very friendly.
Dear Madame/Sir,
thank you for your review and please accept our deep apologize for any incoveniencies caused during your stay with us.I feel really embarassed when reading your review.
The only possibility to convince you about the remedy is welcoming you again ion one of Jan hotels.
With kind regards
Michal Pelikan, Sales Manager
This hotel is nicely located just near the main square.The rooms are full of some antique junk adding to the clutter.the bed was very uncomfortable and made sounds when we moved.breakfast was bad.Staff were helpful.
Dear Madame/Sir,
thank you for yor time to post this review.
Please accept our appologize in regards of your negative experience with your stay in Ruze hotel.We will take appropiate measures to improve and remove any difeciencies.
We hope to convince you about best services offered by any of Jan hotels during your next visit.
Yours sincerely
Michal Pelikan, Sales Manager
we stayed there for three nice. It is very romantic place, however it definitively do not fulfil criteria for 5 star hotel (except price). In bathroom I missed more toiletries which are usually available in 5 star hotels. There was no wifi internet connection, only via wire, so if you travel with iphone or ipad you have problems. There was really old TV in a room.
However, all staff was very friendly and made you feel as in home. We also tried hotel restaurant and the food was really good.
But I will rate it as a four star hotel.
Dear Jitka,
thank you for your review.We are pleased that you enjoyed your stay in Hotel Ruze, even if you found your stay not corresponding with five star requirement.
We will do our best to convince you during your next visit, that hotel Ruze belongs among real five star hotels in the Czech republic.
With kind regards
Michal Pelikan, Sales Manager
