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“Our experience at Punyalakshmi” 3 of 5 bubbles
Review of Hotel Punyalakshmi

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Hotel Punyalakshmi
Kolkata
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Our experience at Punyalakshmi”
3 of 5 bubbles Reviewed April 3, 2013

The facility is excellent. This location of this resort is great, the swimming pool is awesome and one cannot ask for more when at the benches by the river side.
But service and management has plenty of scope for improvement. This is how it went with us:
We had booked an AC Executive room and categorically stated that our requirement was full river view. But as we checked in, we were allotted a room that was front open but the river view was obstructed by thick and poorly kept foliage. Next day we were shifted to a top floor room where the view was excellent but the AC would trip on and off. What added to our owes was the oppressing heat and that the bathroom taps would barely trickle. Repeated feedback fell on deaf ears.
Also in my enquiry e-mail, I had stated that I would need an extra bed and their quote was based on this, but each day they collected Rs.250.00 from me additionally for this. I brought this up at the time of check out but the person through whom the booking was done, Mr. Asit Bardhan was impolite and kept on arguing with logic like “this is implied” etc.
Customer service is very poor to say the least. The staffs are discourteous and untrained, especially the ones at the restaurant. It seemed that locals have been hired at cheap rates. They do not know the basics of customer service. If they are asked something they do not even recognise that are being spoken to. But a few house-keeping boys, for example Bikas Halder are comparatively better, they try to customise and serve within their means and in their own way. At the restaurant one day we ordered one veg biryani and a non-veg biryani, the person serving did not know which bowl contained veg and which was non-veg. Apart, some basic items are very expensive in the restaurant. Example – Tawa Roti – Rs. 8.00, A bottle of mineral water – Rs. 30.00. Another incident, I was running out of cigarettes and wanted to buy a packet from the hotel. I enquired at the reception and I was asked to go to another counter, when at the counter, I was again redirected to the reception and I was asked “ki name bill hobe”. The pack of fags was finally delivered but the red tape involved should have been seen to be believed.
The resort appears to be cut out for the upwardly mobile urban clientele seeking a sojourn to unwind. Unless service is professionalised it will soon turn out to another run of the mill resort that caters to a client base seeking a hideout – a typical Bengal syndrome.
Suggestions for the management / owner:
1. Hire professionally trained men. Quality of man power is “the thing” in service industry.
2. If you cannot hire professionals, then hire trainable resources and arrange for proper training. Pay them marginally above the market rates. This ensures less attrition. Extra cost calling – but pays in the long run.
3. Have the unwanted view blocking trees trimmed and the coconut trees on the west of the facility can be done away with. This is an unnecessary view blocker.
4. Have the customer sign on the food bills as they order. This is the practice everywhere. Helps avoid confusion.
5. Explore the feasibility of steamer service to the facility from Kolkata. Again extra cost but the modern trend is that there are people who are willing to pay for quality service.
Suggestions for visitors :
1. Never take rooms on the first floor
2. Better if you come in your car. You can drive down to Sagarika for lunch and dinner and buy items like water, fags, pan. Otherwise local shops are a 10 mins walk.

Room Tip: Room 404 - Best river view
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ssg2207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

193 reviews from our community

Traveler rating
    27
    94
    42
    18
    12
See reviews for
123
15
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0
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Calcutta, West Bengal, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

I recommend – do spend two days at Punya Lakshmi, worth it !!!

It’s an experience to enjoy the large lawn hanging over the great width of river Ganges, to spend time inside the adequately maintained pools, to allow your kid play with other kids in the play arena while you enjoy the afternoon beside the river.
A great place for a two day leisure getaway near Kolkata.

But be careful:

The approach road to the resort is narrow, especially for bigger cars
It’s mandatory (!!!) to use swimwear inside the pool. But most of the swimwears are torn and dirty - If possible carry your own swimwear.
Service is extremely slow – always order food from room at least half an hour before you walk down to the restaurant :)
Do stay at 2nd or 3rd floor river facing rooms – side or back facing rooms at the same cost does not worth it.
Food quality is nothing more than decent.
Do not haste – stay at least two days to enjoy the leisure at fullest.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank arunsoumya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Level Contributor
1,145 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 574 helpful votes
3 of 5 bubbles Reviewed March 17, 2013

This hotel pulls no punches : Iy states that it has no stars, but offers an almost star service, at no star prices.

My room was clean and comfortable.

The restaurant and bar were OK - if functional : the Paneer Butter Masalla was brilliant !

The location is perfect

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Albia-Newton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

Hotel is well located just beside the river. Rooms are well decorated. Mine and mine family experience was very good. Swimming Pool is very good and overall maintained well. I think it very good place to visit.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Anindyakc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamond Harbour, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed February 6, 2013

Hotel is well located just beside the river. Rooms are well decorated. Mine and mine family experience was very good. Except the gala night for which they took 1000 rs extra I have no complain against them. Gala Night was horrible

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debamalya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kolkata
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 30, 2013

we had gone to a family trip to punyalakshmi hotel. We heard much abt this resort. but the experience was not so very good. the location was really very good. the road on the entrance decrease the decency of the resort. at the time of check in, they make me wait for 10-12 minutes. the give the excuse that, there were lack of housekeeping boy.... anyways, when we came to see the room, it was realy very pleasant. the service boys, the food quality was good. but when the question comes to housekeeping. It's ridiculous.... There were spider webs in the rooms.... we came to see that there were no water bottles in the room, so when we called up housekeeping extension. the boy, who attended the call was behaving to us like a road side dhaba boys. anyways, we received the water after half an hour... at 11 pm we asked for a pillow.. that time the guy, who received the call, he replied me that, he is the housekeeping supervisor, and there were no other boys free at that time.. and he couldn't come!! anyways, we received the pillow after we sleep.
the tremendous story is still to come, when we were preparing for checking out, my daughter was changing her dress in the room, one housekeeping guy entered the room with the duplicate key.. and he excused later that, he came to check us out...!
i don't know any hotel where anyone come to make check out by their master-keys. I might have lodge a complain to the local police stn, bt I didn't make furthar nuisense. i wud request the higher authority to do the necessary steps against him to continue with the reputation with their resort...
thanking u...

Room Tip: rooms facing the river
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank deep999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed January 20, 2013

Well-kept place and quite an oasis compared to the crowded dusty town it is located in. Staff is polite but service is extremely slow. Especially, if one orders Bengali food at the restaurant. We had to wait for 45 minutes before the food arrived. Food is absolutely ordinary. A resort of this standard (considering its high tariff) needs to be much more professionally run. The rooms are good but the bathrooms are not well maintained. Our room had a problem with the cistern while another friend's room in our group had the shower malfunctioning. If these details are looked into, the resort will surely stand up as one of the very good ones in the country. The swimming pool is clean and well kept and so are grounds. Generally good for a weekend getaway.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank annapurna_2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Punyalakshmi

Property: Hotel Punyalakshmi
Address: Beside Punyalakshmi Garden, Diamond Harbour 74731, India
Location: India > West Bengal > Diamond Harbour
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Diamond Harbour
Price Range (Based on Average Rates): $
Number of rooms: 51
Also Known As:
Hotel Punyalakshmi Diamond Harbour, West Bengal

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