We were unfortunately drawn into booking this hotel for lunch on account of the menu on the website which offered starter, soup, main course and desert for a fixed price. It seemed good value. On arrival, the same menu as was advertised on the website was on the table. Suddenly a typed menu was thrust into our hands with the soup course now offered only as one of the starters. On enquiring why the advertised offer did not equate with the menu, we were told by one of two rather gruff waiters that what was on the website and on the printed menu on the table was a mistake!!! Unbelievably bad PR! The food was acceptable to poor but the surly attitude of those serving was unacceptable. The bill was presented was presented before we had even finished our deserts. Clearly diners are unwelcome.
To compound matters, having sent an email to the hotel to complain - and having been told by reception that it was being passed to the management - after seven weeks, we have not received a reply. Clearly the management perform to the same standard as those serving in the dining room.
The Bothwell/Hamilton area has an abundance of very good quality restaurants. It seems inconceivable that anyone would choose this one more than once.
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- Also Known As:
- Bothwell Bridge Glasgow