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“Lovely hotel just a few minor faults”

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The Heritage Killenard
Ranked #1 of 1 Hotels in Killenard
Certificate of Excellence
Northern Ireland, United Kingdom
1 review
“Lovely hotel just a few minor faults”
Reviewed August 25, 2014

We stayed in August for three nights 2 adults and two children 13 and 11. Overall the hotel is lovely and we thoroughly enjoyed our stay. The staff are amongst the most friendly I have encountered in quite a while. The rooms are spacious and clean and the nightly visit by staff with cookies and milk for the kids and turn down service is excellent. We used the swimming pool everyday and it was warm, clean and never busy. We did not eat in main restaurant but did in the bar and also Sols. Bar food was adequate but quite a dreary setting. Sols was just mediocre and staff were very slow in getting the food out. Now for a few small gripes - It is listed as five stars but I believe this is for the resort not the hotel. The hotel needs a touch of care, handles loose on drawers/cupboard. TV is very much old style and wallpaper starting to peel in rooms. (We had interconnecting rooms). Beds are a good size but quite firm and the pillows are very hard but this may be just a personal preference. There is a cinema in the hotel but it is not organised and believe firmly that it should be. It is just a case of first come first served to watch whatever you want. I can't understand why especially during summer months there is not a timetable for this great amenity. We would come back again as thought it was good value for money.

Room Tip: ask for view of golf course if possible these rooms appear to have balconies
See more room tips
  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 28, 2014
Dear Paul T,

Thank you for taking the time to review your stay at The Heritage Golf & Spa Resort.

i was delighted to see you enjoyed the visit and overall found the resort to your liking. I have taken on-board your feedback regarding the handles and wallpaper in your room and passed this along to our maintenance department.

We have experimented in the past with film schedules in the cinema but unfortunately found that the viewers that attended invariably asked if they could choose a film they particularly wanted to see rather than the film we had selected. Hence the diplomatic selection process we now adhere to.

We hope yourself and your family return to stay with us again in the near future and we hope to continue to offer good value for money.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (281)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 17, 2014 via mobile

I stayed here for a 3 night break, it's my second visit and won't be my last. Really love this hotel, such a relaxing ambience. Staff are extremely
Friendly. I was fortunate to have fantastic suite, which was simply stunning.
Looking forward to my return visit later this year!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 28, 2014
PinkIreland,

Thank you for taking the time to review your stay at The Heritage Golf & Spa Resort.

I was delighted to see how much you loved your recent visit and we are delighted with the continued custom. I have passed along your kind comments to the staff and we look forward to welcoming you back again in the near future.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 16, 2014 via mobile

Having Stayed at several 5 star hotels in Ireland, I have to say this hotel is fantastic. Considering all amenities for kids from kids club to cinema to driving range all seems to be catered for, an idea maybe to have an early evening disco for children which we have experienced in one other hotel. Food from breakfast to dinner was fantastic and service also. Room was excellent. Robes were included for kids also, and milk and treats were kindly delivered to room every evening as well as turndown and treat for adults. We shall be back and shall tell all our friends also.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 28, 2014
Dear Kerrie C,

Thank you for taking the time to review your stay at The Heritage Golf & Spa Resort.

I was thrilled to see how much your family enjoyed their break with us and we look forward to welcoming you all back again in the near future.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clonmel, Ireland
Level Contributor
123 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed August 16, 2014 via mobile

We checked for an overnight stay in mid August so during the busy season. I dont want to knock the place but it just isn't top of the range 5*. Staff were lovely, dinner in the Sol Orien was gorgeous. Breakfast was "meh", hot buffet food was "over kept" in the hotplates and this was early. The pool area is like any town council pool in Ireland, the steam rooms are in each of the seperate changing rooms and if you're a couple you have to split up and have naked strangers beside you who must think its Sweden they're in. Our room was unfortunately dirty so we asked for it to be addressed, we were moved , which was fine but to a lesser room with a view of a stainless steel flue pipe and cowl. I think if its my hotel I'd give a better room, and I ain't a fussy guy but the"dirt" in the original room was old toothbrush on the floor and snotty tissues. I suppose I am knocking the Hertiage but it just isn't the best of the best. The team should maybe visit The Europe in Killarney, that's a damn good 5*. All in all I'd book a good 4* and treat herself with the savings. Hope this was helpful and not moany

Stayed August 2014, traveled as a couple
Helpful?
6 Thank Niall O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 28, 2014
Dear Niall O,

Thank you for taking the time to review your stay at The Heritage Golf & Spa Resort.

I was disappointed to see you had a mixed experience during your visit. I have taken on-board all of your feedback and have spoken to the departmental managers involved.

We hope your next visit will be a much better experience.

kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 16, 2014 via mobile

Stayed for 3 nights with husband and 3 young kids. Hotel and Staff are the best we have been to. Bathrobes and slippers were supplied for kids, which they thought was great !!! Each evening, an employee surprised us with glasses of milk and cookies (or similar) for each child. Thought this was a really nice touch. Great turndown service. Staff were unbelievable. No detail was overlooked in any respect. We wished we had booked for longer. We moved onto another 5* Hotel and it wasn't comparable to The Heritage. Can't wait to go back.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 17, 2014
Dear Peggy O,

Thank you for taking the time to review your family stay at The Heritage Golf & Spa Resort.

I was delighted to see how much your family enjoyed their stay and I have passed your wonderful comments on to the staff. We hope you get to visit us again in the near future.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 15, 2014

I stayed in this hotel for 2 nights with my husband ,we loved every minute of our time there ,the staff were amazing ,food was lovely spa ,bedroom was so comfortable I could not recommend this hotel high enough ,we stayed 13 to 15 Aug in 326

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xxxxxxxxxx36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 17, 2014
Dear xxxxxxxxxx36,

Thank you for taking the time to review your stay with us at The Heritage Golf & Spa Resort.

I was thrilled to see both your husband and yourself had such an enjoyable stay and found so many areas of the resort to your liking. We really appreciate your kind recommendations and we look forward to your return visit n the not too distant future.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 14, 2014

This time I want to review the restaurant. I can happily say the dinner I received there was without fault and that is a great accolade coming from moi. A starter of pork belly on a bean cassoulet, mains of fillet of salmon on curly kale with bacon and a cream sauce and finishing with coconut and vanilla creme brulee. All cooked to perfection and presented well and served by pleasant staff. I cannot commend it enough. The hotel itself is finished to a high standard and the rooms are very comfortable, clean and relaxing. The front of house staff are extremely pleasant and helpful (apart from the bar staff who unfortunately have that talent of avoiding looking at anyone in the eye for fear they would have to serve them!)

  • Stayed August 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank IrelandHolidayqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Killenard, responded to this review, August 17, 2014
Dear IrelandHolidayqueen,

Thank you for taking the time to post a review from your recent visit to The Heritage Golf & Spa Resort.

I was delighted to see you particularly enjoyed the cuisine in our Arlington Restaurant. I have passed along your kind comments to the chef and staff. We look forward to welcoming you back to the Heritage again in the future.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Heritage Killenard

Property: The Heritage Killenard
Address: Killenard, Ireland
Location: Ireland > Province of Leinster > County Laois > Killenard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Killenard
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Heritage Killenard 5*
Number of rooms: 98
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Also Known As:
The Heritage Golf Hotel Killenard
The Heritage Hotel
Heritage Killenard Hotel
Heritage Hotel County Laois
Heritage Hotel Ireland
The Heritage Killenard Ireland

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