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“Disastrous disappointing visit!”
1 of 5 bubbles Review of Hartford House

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Hartford House
Ranked #2 of 8 Mooi River B&B and Inns
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
351 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Disastrous disappointing visit!”
1 of 5 bubbles Reviewed May 29, 2014

We stay here every year in February for the Midmar Mile. The reason being that Chef Jackie Cameron is a superstar and the rooms are lovely. This year though we were treated with a long, boring, selfindulgent speech by the owner. On Sunday morning we woke up to the jarring noise of a chainsaw, only to find out a branch fell on our vehicle! The total damage came to R24 000! Though we are insured, we still have not been able to recover out excess from Hartford House.
I really have mixed feelings about the place!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Leon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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235 reviews from our community

Traveler rating
    182
    37
    12
    2
    2
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 28, 2014

Ending a month holiday in South Africa before heading back to England, the stay on this lovely farm was a highlight. We attended a wedding at Hartford House and were pleasantly surprised about the attention to detail. Everything from the fireplace to the luxurious bath, notes and chocolates on our bed as well as warm water bottles were treats. Not even to mention the beautiful farm and open space to jog and appreciate the sun set to the fullest. Highly recommend and would love to return one day to try out the wellness centre.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aucamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed May 25, 2014

Really enjoyed our stay here. Stayed in the Gossling Suite, which was in the main house and really liked it. The place looks as great in person as it does on the website. Grounds are really nice, and if you stay you should really eat in the restaurant, as the food was brilliant. They can do a vegetarian version of their menu, and it is so worth eating there.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew_benson83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford H, Manager at Hartford House, responded to this review, June 2, 2014
Thankyou for your wonderful feedback on the hotel & grounds. Yes, we cater for all dietary requirements and truly go out of our way to ensure that all guests have a world class dining experience. We look forward to your next visit. Chef Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 14, 2014

Spent 3 days at Hartford House as part of a wedding party. What a wonderful setting with beautiful walks. The weather was kind to us and the days were warm and sunny with crisp evenings. Our suite was so comfortable, we were quite happy to just 'stay in' and relax - but no time as there was so much else to do. The food was superb and the breakfast menu was out of this world with such a huge variety of choices it left everyone taking ages to decide! Staff were so friendly and accommodating and the Chef was as usual, the Best!! Nothing was too much for any of them even when the wedding celebrations went on into the early morning hours. I would definitely go back there for another relaxing couple of days and would recommend Hartford House highly.

Room Tip: The suites overlooking the dam all have their own splash pools and are pure luxury. The individual s...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miemsandstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford H, Manager at Hartford House, responded to this review, May 25, 2014
Thank you so very much, so glad you had a wonderful time with us. We look forward to your next visit. Chef Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 6, 2014

My husband and I went for a little babymoon in the Midlands, and decided to try Hartford for a couple nights.

We were not disappointed. The service is top notch, and the attention to detail is great- especially with my being pregnant, they were extra attentive on dietary requirements.

Stud tour was great, and we were thoroughly over-fed!

We stayed in the Suite 1- the Moor room. Although a gorgeous historic room, my only comment is that as it is in the main house and next door to the restaurant etc, it is not the most private and can be a touch noisy during meal times or when staff are going past.

Otherwise a great stay!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenK830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford H, Manager at Hartford House, responded to this review, May 15, 2014
Wonderful having you at Hartford. So glad you had an enjoyable time. Chef Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

We stayed at Hartford house on our way home from the tour of Durban cycle race and had the most fantastic time. The rooms are beautiful, the staff are so friendly and so helpful. I could write essays about how fantastic the food is, and the care that goes into making every meal and pairing it with a good wine. Excellent place to stay, I can't imagine staying anywhere else in the Midlands now. A little out of the way of the main meander, but we weren't around for that so it didn't bother us at all (and the quiet country views definitely made up for that).

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford H, Manager at Hartford House, responded to this review, May 15, 2014
Thankyou for your kind words. It was lovely meeting you and chatting. We do hope that you will be back to visit us again. Regards, Kate

Wow, fantastic - was such a pleasure having you. Your appreciation makes the long hours more enjoyable. Looking forward to your next visit. Chef Jackie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

Hartford gets better every time we stay there - everything from check-in to departure showed style, hospitality and huge attention detail. Jackie Cameron's dinners are beyond comparison with anywhere else - faultless combinations, taste and presentation. My husband's 70th birthday was recognised with champagne and chocolates which were both so much appreciated. Only gentle criticism would be the lack of lovely fleecy bath sheets - ours were rather small. We had the Alyssum Suite by request complete with log fire and every amenity to make our 2 nights there sublimely enjoyable.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford H, Manager at Hartford House, responded to this review, May 15, 2014
Hazel, thanks for your kind words. I have a fantastic team which makes me look good. I will be sure to let them know of your comments. Thanks again for this, can't wait to welcome you back sometime soon. Chef Jackie

Many thanks for your lovely feedback. We thank you for choosing Hartford for your husband's birthday celebration and hope that you come back for many more! Winter is well on its way and I'm sure many more guests will soon be enjoying the log fire in Alyssum. Regards, Kate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hartford House

Property: Hartford House
Address: Hlatikulu Road | Mooi River, Mooi River, South Africa
Location: South Africa > KwaZulu-Natal > Mooi River
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 8 B&Bs / Inns in Mooi River
Price Range (Based on Average Rates): $
Number of rooms: 15
Official Description (provided by the hotel):
Peering through one teakwood door at Hartford House, you face a Colonial world. Opening another, the distant sounds of an ancient people at work lilt across the silent landscape, a country of great space, spectacular mountains and big skies. This place commands a headland between the world of traditional cultures and the splendid style of our settler forebears.It is the resolution of all South African safaris. The journey's exclamation point, a retreat from the hubbub where you make sense of a fast life and its senseless details. This is where we learn to redress ourselves on a first name basis.There are too many luxury hotels in the world offering the same: a chocolate on the pillow, canned romance, and cuisine called "haut" because it's spelled in French. Hartford stands apart for its integrity. Its architecture, views, dining, sounds, smells, its racehorses and its people are all exhilarating surprises, unique to this Zululand, this culture, to Africa. Yes, you come here to be pampered, but at Hartford luxury is the journey, not the destination.The truth is, Hartford just happened. A home, and a grand one at that, which grew into a hotel. A community looks to it as its watering hole, its nexus of entertainment, its fountain of gossip. In so many ways, it's gained and regained inspiration from the cultures it celebrates. It is life's exception, a place at the same time comfortable beyond dreams, yet innocent of pretence. ... more   less 
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