First of all, the website lists the location in the WRONG PLACE so we spent hours searching for it. It is poorly marked and in the middle of NOWHERE. The phone number didn't work. When we arrived and told Angelica (the "Receptionist" -- ha ha) about the mistake in the website, she showed NO INTEREST and just tried to upsell us massages. The best part is the dining room experience -- wonderful service, good food, lovely setting, and Edgar who truly gets what fine service means. The pool is nice but could be kept better. The rooms are lovely with good mattresses but the switches are not labeled or intuitive so you spend time trying to figure out how to turn on the over head fans, etc. Given the expensive rate for this hotel, they charge you substantial $$ for every little thing which seems ridiculous. Go someplace else, it's not worth the money, the hassle and the nothing to do!
- Official Description (provided by the hotel):
- Right in the heart of the Mayan archeological zone, Hacienda Santa Rosa showcases its splendid building from the mid-19th century. This building, formerly an important property of the nobility, has become a luxurious residence through the generations. Just a 50 minute drive from Merida’s International Airport, the place is surrounded by natural beauties such as the Calcehtok and Oxkintok Caves, and cultural sites such as the Ruins of Uxmal and the town of Becal. An enormous door, meters and meters high, gives access to this wonderful hacienda which has 11 comfortable guest rooms and suites. Hammocks and wicker chairs, a private terrace and a garden make this place a perfect spot to live an unforgettable experience. Its aloe field is home to a Mayan style little house where one can enjoy enchanting moments outdoors. ... more less
- Reservation Options:
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- Also Known As:
- Hacienda Santa Rosa Merida
- Hacienda Santa Rosa Hotel Merida
- Hacienda Santa Rosa, A Luxury Collection Hotel Mexico/Maxcanu