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“Good location, excellent parking, cheap and cheerful”

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Marco Polo Motor Inn
Ranked #1 of 1 Hotels in Summer Hill
Reviewed April 21, 2013

Myself, husband, mum and two kids stayed here overnight on a Saturday night. For the cost, it was absolutely spot on ! Yes, the rooms were basic and it needs a major facelift but it was absolutely spotless. First impression isin't great i.e. bit old and tired but clean and comfy is good enough for me. Extra touches such as toiletries and amenity packs surprised us. Parking was free and secure. We asked for extra pillows which were provided straight away, no problem.The garage across the road served us well with bread, marg, cereal and milk for breakfast the next morning. For value for money, it made what could have been an expensive stay in sydney, very pleasant. Would definitely recommend.

  • Stayed: April 2013, traveled with family
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Thank Adele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco_Polo_Sydney, Manager at Marco Polo Motor Inn, responded to this reviewResponded May 1, 2013

01 May 2013

Dear Adele C,

We thank you for your recent stay at Marco Polo Motor Inn, Sydney and for your valuable feedback and kind words of appreciation for the motel.

While we cannot change the age of the building, our focus here is on maintaining a high level of cleanliness and maintenance of the hotel and in delivering the signature Marco Polo Motor Inn, Sydney branded warm and friendly service, and we are glad that you and your family had the opportunity to experience it.

A special thank you for your kind words of appreciation for our service and for your useful insight regarding the local grocery stores.

Once again Adele C, we thank you for your post and hope that you will have the opportunity to stay at Marco Polo Motor Inn the next time your travel plans brings you back to Sydney.

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Reviewed April 21, 2013

we had to stay in Sydney for hospital visit ,so stayed at the marco polo motel.this was the dirtiest motel I have ever been in.Obviously sheets hadn't been changed from last guests,hair through beds and over floors.Made me ill.Vomit on pillow,NEVER AGAIN

Room Tip: don't even go there
  • Stayed: April 2013, traveled on business
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1  Thank allana j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco_Polo_Sydney, Manager at Marco Polo Motor Inn, responded to this reviewResponded May 1, 2013

01 May 2013

Dear Allana J,

Thank you for your recent stay at Marco Polo Motor Inn and taking the time to post your review. Our team of staff are sorry if we have failed to meet your expectations, especially in relation to the cleanliness of the room and we apologize for any inconvenience or distress this may have caused you.

Our focus at Marco Polo is on maintaining a high level of cleanliness and great service. Therefore, we make sure that our Housekeeping Supervisor has approved the rooms before we assign them to our guests. However, we have tried to locate your reservation in our system, but have failed to find any reservation under your provided name, so we are not able to investigate your concern any further.

We strive every day to ensure our guests have a wonderful stay and a marvellous time at Marco Polo Motor Inn, Sydney. Thank you so much for taking the time to share this with us. It really means a lot to our team of staff.

Should you require any assistance, please contact our reception team.

Marco Polo Motor Inn, Sydney,
Management

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Reviewed April 1, 2013

We recently travelled to Australia and decided to stay here as where we normally stay was booked out. After reading some of the reviews we were expecting it to be pretty seedy. Our initial reaction as we entered this motel was whether it was going to be a safe place for our children to stay however during our stay we felt quite safe.

Although the motel and rooms look tired and in need of refurbishment, our room was clean. What was attractive was the microwave and toaster we found in our family room. With 3 small children this was an added bonus.

The motel is in a great location. Just two streets away is Summer Hill train station which will take you straight into the city or out to Parramatta. Alternatively, you can walk outside and catch a bus into the city.

If you are looking for something to eat, you can cross over to the other side of the train station where you will find some nice shops, restaurants and coffee shops. We also found a supermarket.

Room Tip: Ask for non smoking room
  • Stayed: March 2013, traveled with family
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1  Thank Vergis5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

We have stayed here about 6 times now. It has changed owners since the last time, and the new owners have taken away some of the nice little touches the previous owners gave you (complimentary biscuits, newspapers, etc), a minor irritation, but an obvious cost-cutting measure. One thing I don't like is the smokers out on the landings outside the rooms, often gabbing for ages on their phones, the stink tends to hang around the well inside the buiding, and the noise echoes. This is not caused by the new owners, this problem was always there. Still good value for Sydney, a handy location for bus or train to city. Will I go there next time? Maybe!

Room Tip: If you don't like climbing stairs, try for the first floor, there are no rooms at ground level.
  • Stayed: February 2013, traveled as a couple
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3  Thank jimw48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

Me and my family stayed in this hotel for a week and found our stay to be very comfortable and pleasant . The rooms are haggard but spotless clean , first impression of the rooms may not be good but a closer look reveals that the rooms have been cleaned perfectly and has all the amenities like TV,kettle,microwave,fridge, toiletries, utenstils, AC etc

The parking is safe and free which is very rare at such reasonable price. The staff is friendly and helpful.

There is a seven-eleven mart right opposite which is good.

  • Stayed: January 2013, traveled with family
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3  Thank peterthankachan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

We stayed here initially for 2 nights then extended it another 3 nights in a better room.

This was the only place within our budget (family 2A and 3C, 11, 9 and 3) as all other places near St Marys were too expensive and cheap accommodation was all booked.

We still saved having to commute 40kms (fathers funeral) to St Marys each time than book somewhere expensive.

Our first room was ok - beside the king headboard and bunks had not been vacuumed. Bottom bunk was falling apart. However it met our needs. We were fine with the room overall.

1st night - our son (3yrs) kept vomitting so I rang reception for assistance to find out where the nearest medical centre or hospital was. Kelvin (Manager) rang back with address, ph no and directions of nearest hospital - 10 mins away - (Prince Alfred Hosp) and he had already called the emergency department to expect us with our son. We left our 2 older daughters asleep in the room and Kelvin assured us that they would be safe and he would keep an eye on our room via their security cameras. When we arrived to the emergency dep, they immediately took us in, there were about 50 people waiting, so THANK YOU Kelvin and Marco Polo for your forward and "outside of the box" thinking. We were there for 8 hours and Kelvin rang us twice to check on our son. Son was ok in the end.

2nd night - I decided we were going to stay the whole trip as it was close to the airport and saw that a better room was available so requested to be transferred.

Hubby and I loved how EVERDAY:
Tea, coffee, milk resupplied
Bathroom supplies restocked and cleaned
Room was vacuumed, mopped and rubbish emptied
Beds made and if required/requested linen, towels changed

Also free parking and free wireless.

Aside from great customer service our beds in room 201 were FABBB! Hubby and I are looking for the exact one we used for ourselves!!!

Oh and one thing that needs to be fixed is the telephone system. In both rooms we could not recieve or make external calls?

Looking forward to our next stay :-)

  • Stayed: November 2012, traveled with family
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3  Thank kokonati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2012

Although the manager tried to help this place needs an refit very soon. The rooms were just very poor and smelt a little unpleasant. The location is not great and we could not find anywhere local to eat.sorry we will not be going back here.

  • Stayed: October 2012, traveled as a couple
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1  Thank Silversurferted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marco Polo Motor Inn

Address: 42 Parramatta Rd, Summer Hill, Ashfield, New South Wales 2130, Australia
Location: Australia > New South Wales > Greater Sydney > Ashfield > Summer Hill
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 1 Hotels in Summer Hill
Price Range: $76 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Marco Polo Motor Inn 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Marco Polo Motor Inn offers budget 3 1/2 star accommodations conveniently located half way between Sydney City CBD and Olympic Park at Homebush. ... more   less 
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Also Known As:
Marco Polo Motor Hotel Sydney

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