We were disappointed in our stay at Verdanza hotel in Isla Verde. When I booked originally, I was told that it was a 4 star hotel, that certainly did not seem the case during my trip. I've have never written a bad review before in my travels but felt compelled to do so now. I have contacted them directly to complain (with other details from the trip) and they said they would look into the issues discussed.
When we checked in we were greeted nicely & some of the staff there really do try (unfortunately the overall issues overcloud them). One major plus was Coladas, the staff there were the ones that really did try & make us feel welcome. The food was good, as well as the drinks. They really check up on us to even see if we were happy with service. I can honestly give them a positive rating.
Now onto the issues, in summary...
First I was given the wrong room designation (pool ground no balcony, which as another reviewer said, smelled & was musty), then I was switched to another room. When I checked into the room, I was horrified. I called my husband up to be sure and judge as well. The room was the last one on the second floor all the way in the corner, it had a smell to it, and seemed as it hadn’t been aired out in a while. The chair in the room was in shambles, the plastic covering on the chair was completely stripped showing the exposed cushion foam underneath. I went back to the front desk, explained the problem & detailed some of the problems & was switched again. The room was not in optimal shape as well, but had less of a smell that other room & appeared to be not as damaged as the previous room we were in. The bed was firm, but with only three flat pillows, we awoke with neck pain in the morning. We had other issues as well, luggage not being transferred with the room, internet connection issues, even cleaning services. If you would like more details let me know!
Essentially I have been in no frills places, as well as top of the line. no matter what, if you are made to feel welcome and the staff is friendly & accommodating, it makes all the difference. I had to make this trip, unfortunately for a funeral, so the accommodations were last minute. If i had known, or had more time, I would not have booked there at all, if anything it added to the whole stress for the family.
- Official Description (provided by the hotel):
- Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more less
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- Also Known As:
- San Juan Holiday Inn
- Holiday Inn Carolina
- Carolina Holiday Inn
- Verdanza Hotel Puerto Rico/Isla Verde