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“Excellent service”
Review of Verdanza Hotel

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Verdanza Hotel
Ranked #9 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed April 21, 2012

Excellent service! After my flight was cancel due to mechanical issues I got a voucher from my airline to stay overnight at verdanza, even know that I was there less than 24 hours the service was great the minute my husband and myself walk in they took care of us right away, I told them that I had a hand bag full of seafood which needed to be frozen right away and they made the arrangements inmediatly, everything was stored in the freezer at the kitchen and the next morning we pick it up and head to the airport. Thank You so much! Staff was excellent and very friendly, specially the guy from the coffee shop by the way great coffee! We had a room in front of the pool that was excellent, clean small but very cozy, best part Verdanza is a very short walk from the beach which we really enjoy. I am from P.R. And have to say Puerto Rico lo HACE MEJOR! I can wait to go back and I will be staying at Verdanza thats for sure.

Room Tip: Rooms close to pool excellent!
  • Stayed: April 2012, traveled as a couple
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Thank MaritzaM1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 25, 2012

MaritzaM1031, I am thrilled to learn that you were so pleasantly surprised by an unexpected overnight at Verdanza. We certainly look forward to welcoming you for a longer stay at leisure - be sure to let us know in advance through our Facebook page! By the way, Ristretto Cafe in the lobby is owned and personally managed by a brother and sister team of professional baristas who take much pride in their craft (yes, their coffee is wonderful...); I will be sure to share your kind words with them. See you soon!

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1,149 - 1,155 of 1,616 reviews

Reviewed April 18, 2012

Excellent stay! Great staff, Best food in Puerto Rico!! @ the Bistro!!! Best Mojito! Will stay there again, the rooms are small but you have enough room to get around!!

Room Tip: We asked for early check in & got in 1 hr b/4 check in
  • Stayed: April 2012, traveled as a couple
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Thank Cody50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 25, 2012

Cody50, thank you for your enthusiastic kudos! Rest assured that I will convey them to our team to show them how their efforts to make our guests feel welcome are noticed and appreciated. I am also happy to learn how much you enjoyed the food at our signature restaurant, Eighty20 Bistro - did you know that its Executive Chef, Damian Hernandez, was named 2011 Puerto Rico Restaurateur of the Year? We are very proud of this accomplishment. See you next year!

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Reviewed April 16, 2012

A very nice hotel, convenient to Airport. Very good restaurants and coffee shop. Reasonable priced.

Room Tip: Eighth floor has walk out balcony.
  • Stayed: March 2012, traveled on business
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Thank JoeyDee13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 25, 2012

JoeyDee13, thank you for taking the time to share your positive experience at Verdanza; I am thrilled you were able to enjoy our diverse and delicious dining options! I look forward to welcoming you back next time your travels bring you to San Juan. Best,

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Reviewed April 14, 2012

This Hotel is not what it seems. It has Water Bugs in the Hallways all Day and In the rooms There was water bugs, room service is horrible they make your bed but dont change ur sheets to clean ones. There Over rated. The rooms are very small and not nothing like the pictures. Food is very expensive and not good. I would never come here again or recommend it to anyone.

  • Stayed: April 2012, traveled with family
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1  Thank Elaine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 17, 2012

Elaine V, we are disappointed that you experience was not as positive as it could have been. I was surprised to read your review of culinary offerings, as we take much pride in giving guests give different and delicious options for every taste - and budget. In fact, a few months ago our Executive Chef was honored as Puerto Rico Restaurateur of the Year by the national hotel association addition to that, the hotel's privileged location places guests within walking distance of a wide array of options, from fast food to fine dining. Regarding our Housekeeping services, please note that as part of our commitment to sound environmental practices, we give guests the option to have bed linens and towels changed every day or with less frequency; it's up to the guest to indicate their preference with the card placed on the bed every day for your convenience. Elaine V, last but certainly not least, rest assured that health and hygiene are paramount in our operation; while an unseasonably rainy season may result in an increase in sightings of water bugs and our indigenous tree frogs (coqui), it is certainly no indication of an issue but more a normal part of life in the tropics! Elaine V, we genuinely hope to have a second chance to impress you favorably... Best,

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Reviewed April 5, 2012

helpful,efficient staff; wonderful dining venues on site; lovely pool and deck; check in and check out were smooth and easy; near beach; conveniently located near airport.

  • Stayed: March 2012, traveled solo
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Thank Cricketcamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 12, 2012

Cricketcamp, we're thrilled that you enjoyed our facilities and location. We look forward to welcoming you back next time your travels bring you to San Juan!

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Reviewed April 3, 2012

This hotel is a hidden treasure. Everything is right at your finger tips. Dollar rent a car is in the lobby. The staff, management (especially Patricia the manager) were so accommodating and helpful. Food, cocktails,room service, bell hop, valet were the best. I will return and recommend this hotel to others. No more Hawaii for me. I have traveled to all the carribean islands and the verdanza made my stay most memorable. Thank you to the friendly staff.
Helayne van houten
San Diego ca

Stayed: February 2012
3  Thank Pookeygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 12, 2012

Helayne V, thank you for taking the time to share your experience at Verdanza. We take pride in our team and I will be sure to pass along your comments to them as well for their part in making your stay a pleasure. Come back soon!

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Reviewed March 29, 2012

Our stay at the Verdanza was quite memorable. We were among many that had a cruise canceled at the last minute. The hotel and staff were very accommodating being fully booked. Our breakfasts every morning were amazing, a special thank you to our waitress with the dimples, sorry I can't remember her name. We spent the entire week of March 25th there and enjoyed our stay considering it was not our original vacation plan. I would reccommend the Verdanza to anyone planning a visit to Puerto Rico.

Room Tip: with a pool view and a balcony would be a good choice
  • Stayed: March 2012, traveled with family
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1  Thank Tom_in_Manty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LorenaJOrtiz, Public Relations Manager at Verdanza Hotel, responded to this reviewResponded April 12, 2012

Tom_in_Manty, we are genuinely glad you loved your time at Verdanza, especially since it was as a result of an unexpected change of plans! It was our pleasure to have been able to offer you a memorable experience on your family vacation. Hope to welcome you back!

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Additional Information about Verdanza Hotel

Address: 8020 Tartak Street, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Isla Verde
#7 Business Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
Price Range: $124 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Verdanza Hotel 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Warm smiles lead the way at the relaxed, urban-inspired Verdanza Hotel,a member of Preferred Hotels & Resorts Lifestyle Collection. Steps from Isla Verde beach; near restaurants, clubs, casinos. Air-conditioned rooms offer pillow menu, iPod(R) docking station, LCD TV, organic bath products, 2-line phone, safe, fridge, iron/board, hairdryer. Facilities: pool area with whirlpool and SprayPark, three restaurants, cafe. Services: complimentary bike-taxi transfers to beach, Tour Desk, Dollar Rent-A-Car. Location places guests minutes from convention center, historical city, cruise piers, marinas, shopping, attractions, international airport. ... more   less 
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Also Known As:
San Juan Holiday Inn
Holiday Inn Carolina
Carolina Holiday Inn
Verdanza Hotel Puerto Rico/Isla Verde

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