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“Could've Been Better”

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Courtyard by Marriott Isla Verde Beach Resort
Ranked #4 of 13 Hotels in Isla Verde
Certificate of Excellence
Caracas, Venezuela
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Could've Been Better”
Reviewed August 26, 2013

We stayed here because it was close to the airport and it seemed like a decent Hotel for a layover. The location was perfect for us, only 5 minutes from the airport and the service was really good, they gave us a complimentary upgrade. The down side was that although the room was pretty decent, the bathroom looked liked it received a cheap makeover, it was outdated and had several stains. Oh, and the bed which was supposedly done with fresh clean and ironed sheets, looked more like dorm room sheets you barely had time to clean, you can see the photo yourself.

  • Stayed July 2013, traveled as a couple
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Helpful?
2 Thank Paticas84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,768 reviews from our community

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Rating summary
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St. Joseph
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 25, 2013 via mobile

I'm staying at the hotel now an am extremely pleased. The rooms look recently updated. The hotel is right on a beautiful section of beach with a nice outdoor dining area, hammocks, and beach chairs/umbrellas at no charge. There is a very large pool with a hot tub, another smaller pool for children, and a baby pool. The large pool has a nice swim-up bar. The only negative for some might be that you are across from the airport and can hear the noise from takeoffs, but I didn't find it too distracting. Great hotel!

  • Stayed August 2013
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Helpful?
Thank Jblake10129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2013

First thing you should know is that its an airport hotel. You're literally 200 yards from the nearest terminal and planes. With this comes a significant amount of noise, hence the "bang" in the title. The hotel is absolutely right on the beach too. While we enjoyed the fantastic beach, wonderful pool, and great staff, the frequent blast of jet engines is hard to fully drink in the serenity of waves ands island life. If you don't mind the noise pollution, the value is fantastic.

  • Stayed August 2013
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Helpful?
1 Thank WingWahsum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed August 22, 2013

This hotel is 5 minutes away from the International airport. It is beachfront property with a pretty decent beach and a pool. It has casino and a good restaurant, named Salsa for buffet dinner. The buffet includes a whole roasted pig, lechon! We enjoyed the breakfast al fresco with the Atlantic cool breeze on your face. The room is pretty basic with flat screen TV, coffee maker and a view of the Ocean. Bed is nice and comfy and the room is clean. The room is silent considering the hotel is just at the back of the airport. We picked a room on the higher floor for I know the live bands at the lobby can be noisy. Parking is $15 a day and this is not included in the daily resort fee. The staff are friendly. Mr Lebron Rafael of the front desk was very accommodating and a good asset of the hotel.
I booked this hotel months in advanced and prepaid for it, that was a mistake! I booked it for 4 nights but ended up staying only for 2 nights since we went island hopping. The hotel didn't refund me for those 2 nights. I spoke with the reservations manager but still he said he can't refund or credit me for those 2 nights since its been paid for. They've used your deposit money and still they can't give you not even a 1 night refund. So don't make the same mistake I did. Don't prepay your room. You'll have more flexibility and won't be wasting precious bucks.

Room Tip: Choose a higher placed room and away from the elevator with an ocean view. Live bands in the lobby...
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  • Stayed July 2013, traveled as a couple
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Helpful?
2 Thank okidoc808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 20, 2013

The place is wonderful, litlle bit old but well maintened also the personnel is very friendly and willing to help with a big smile,
I travel every month for work and they go above and beyond for me to have the best experience ever.
they have live music band ( salsa Band) every friday night, saturday and sunday.
great times even for business times, where you can relax after a longo long day of work!!

  • Stayed August 2013, traveled on business
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Helpful?
1 Thank Paulo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
624 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed August 19, 2013

Best 'airport' hotel ever-this hotel makes it more than convenient. The first time I visited (March 2011) I couldn't believe the proximity, the second stay I banked on it. The rooms are a above Courtyard standard in my opinion, the Marriott -lover I am, Courtyard has remained my least favorite brand with few exceptions and this is one. The grounds (seating options and Isla Verde beach) and balcony views (seem to all offer a few) are hard to beat. The hot tub is a little small for my liking (hey-second stay was in January:) Most Isla Verde ocean front hotels are pricey after you tally the 'fees' but this one is an easy calculation. Might not be the best for exploring OSJ, just stay there when you do and finish it off here or drop into SJU for a short stay in this hotel any time of the year! Dining options in hotel and many walkable in 5 minutes.

Room Tip: High floor for best view
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
2 Thank explorepossibilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

We spent last week here and had a great time! The resort is near the airport so it took less than a 5 minute taxi ride (less than $20 for 6 of us). There is some noise from the planes taking off, but you will have that anywhere you stay on this strip of beach. The resort itself was very laid back and casual. The staff is super friendly and helpful. Rooms were clean and the beds were SO COMFY! The pool is wonderful, the casino is fun (although we did have an issue with one of the blackjack dealers not playing fair twice). Don't expect to walk out with much money as the slots never payoff too much :) The music in the lobby was awesome! There were people dancing all over the place and it was a really fun atmosphere. Food was good and not too pricey. The dinner buffet was about $25 per person and breakfast about $15 per person. There are alot of great restaurants off the resort, so we walked down the street to eat quite a bit. There are local restaurants and familiar chains within blocks of the resort. There is also a Wal-greens nearby to purchase all those extra things you forgot to pack and shacks/drinks to keep in your room. If you are concerned about walking around, there are alot of police cruising around so we felt very safe wandering around outside the resort. The people are so friendly!

The beach was amazing!!! The sand is nice - not rocky. The water is warm add fantastic! It's not the clear turquoise water that you can see everything, but it's a nice blue and not dirty looking brown. The beach isn't overly crowded so I didn't worry about losing track of the kids. I was a little freaked out when people talked about "Sand fleas" because it just sounds so gross. They are actually just gnats and if you spray a little OFF on you it's not an issue. The staff set up lounge chairs and umbrellas every morning and I would have been happy staying right there everyday!

Overall, we were very happy with the resort. It's not a luxury resort with all the bells and whistles, but it was perfect for a relaxing family vacation. We would definitely return!

Room Tip: I think the rooms that are closer to the beach might get less airplane noise. All the room have a p...
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  • Stayed August 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank BranHanTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Isla Verde Beach Resort

Property: Courtyard by Marriott Isla Verde Beach Resort
Address: 7012 Boca de Cangrejos Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#4 Business Hotel in Isla Verde
#5 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Courtyard by Marriott Isla Verde Beach Resort 4*
Number of rooms: 260
Official Description (provided by the hotel):
Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect location for business or pleasure. The first hotel in San Juan to offer FREE Internet & wireless services it makes business a breeze! For families, babysitting & play services, game room & the beautiful pool & beach make any holiday perfect. ... more   less 
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Also Known As:
Courtyard By Marriott Isla Verde Beach Hotel Isla Verde
Courtyard Isla Verde Beach Resort
Courtyard Carolina
Marriott Carolina
Carolina Courtyard
Carolina Marriott
Courtyard By Marriott Isla Verde Beach Resort Puerto Rico

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