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“Great getaway”

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Courtyard by Marriott Isla Verde Beach Resort
Ranked #4 of 13 Hotels in Isla Verde
Certificate of Excellence
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great getaway”
4 of 5 bubbles Reviewed May 18, 2013

We planned a last minute getaway and ended up at the courtyard Marriott. We were glad we upgraded to full ocean view. Everything met our expectations; beautiful beach & great service, helpful staff. Sally, the bartender at the Sirena's on the water, makes the best drinks! Salsa, one of the hotels restaurants, has a pretty uneventful menu, but we ordered from their specials & had an incredible Puerto Rican meal. It was a bit of a walk into town, but easily do-able & safe... plus, you really don't need to walk into town if you don't want to. Definitely catch a cab to Pinones to rent bikes for the day. A gorgeous boardwalk trail along the ocean & thru mangroves as well as plenty of local food & drinks roadside.

Room Tip: Get the full ocean view with balcony.
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
Thank Heather302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,723 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Long Island NY
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

This was a very nice location on the beach. Room was cool and had a very comfortable king size bed. Hotel staff was extremely polite and friendly. We ate at the restaurant in the hotel for 2 meals, and the food was delicious, (a bit pricey-but normal for hotel food) we had taco salads for lunch and the breakfast buffet the following morning. Pool was lovely-plenty of loungers to be had.

We stayed there one night before catching our ship, and the location was very convenient to airport. We could see the runway by looking out the front window of our room.

The only complaint was that there was apparently a fire in the hotel that night-we were all evacuated into the parking lot to stand and wait-what seemed like a very long time-until the fire department came. Nobody from the hotel was there to take charge. Music was playing and people were dancing while we were all leaving the hotel. It seemed very odd, and dangerous to me. After an hour or so we went back inside to our rooms at 2 am when the fire department gave the all clear. It was a harrowing experience in the middle of the night. It made for a good story.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank Apydazes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed May 15, 2013

Having stayed at a few Courtyard / Marriott properties in the US. This one is fairly average. The rooms do not give the feeling of being new, though they were clean & comfortable. The rooms possibly need renovation & sprucing up. The Beach view was nice. I did feel that for the quality of accomodation, the hotel is overpriced.

  • Stayed August 2012, traveled on business
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Helpful?
1 Thank RKSMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
1 review
4 of 5 bubbles Reviewed May 13, 2013

My wife and I just got back from spending 7 days/6 nights at the Courtyard in Isle Verde. We stayed May 4-10th. Upon check-in the receptionist was great and gave us a room on the 7th floor (723). We were surprised with the great view of the ocean from our balcony. The beach and ocean at the resort were fabulous. Staff outside to bring you a beach chair, umbrella and little table if you want. The restuarants were pretty good and relatively reasonably priced. The Valet crew outside were amazing in giving us pointers on things to do and see. I read alot of reviews that talked about a Walgreens only a couple blocks away, this was true, but if you keep going there is so much more down the street. We found a Pizza Hut, Subway, KFC, Taco Bell, Churchs Chicken, Applebees and Outback all within walking distance. We ate at Brother Jimmy's BBQ (which is located on the 10th floor of the El San Juan Resort). The food there was great but the views overlooking the beach were priceless. I would highly recommend eating there! Everyone at the hotel was extremly helpful and made our trip great.

Ok now for the downfall of our trip. My wife and I are both filled with "sand flea" bites. The hotel offers OFF, however I would recommend buying your own bottle and keeping it close to you when you are on the beach. These little bites are no fun at all. The only other disappointment that we encountered with our trip is the one thing that the Courtyard could not control, that is the weather. It rained every afternoon of our trip, which made our days of laying out on the beach pretty short.

Room Tip: I definately see how the higher up your room is the better off you are going to be!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank BrianV V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review, May 17, 2013
Thank you for taking the time to review our property. I am delighted to know that you enjoyed your vacation and the great ocean view and beach. I will personally share your kind words and comments with our staff. On behalf of all our associates, thank you for giving us the opportunity to serve you.

Should you need any assistance with future reservations or requests, please do not hesitate to contact me at jpadin@sjcourtyard.com or call me at 787-388-3043.

@ Your Service,

José C. Padín
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed May 13, 2013

The beach does look like the photos and the staff really does try hard at every turn. The service was like a Ritz Carlton without being over the top (I suspect the management actually came from a Ritz). The hotel is not new but well kept up, and when we had a couple of minor things over 6 days to fix in the room they had someone taking care of each one within 15 minutes of calling. The food is okay, not bad but nothing too special. However, the service and views were so good we ended up eating there a lot rather than go out. The family restaurant Salsa was reasonably priced and had a nice salad bar and breakfast. Sirena was a bit expensive but the service and the view was awesome and made up for it.There are a few restaurants nearby but we just ended up eating there most of the time. Probably the only thing really we were disappointed in during the trip was the beach service food and the time it took to get a tragic nachos plate, spend just a little more and eat at the nice outdoor bar. There is no real noise from the airport nearby, only heard a plane a couple times the whole week.

Room Tip: East side has better views but it seems the rooms are smaller on that side and have only a chair ins...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank HikingtheParks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

The beach and the pool are the best part of this hotel. There are many good food choices which made it very convenient. The "Banana" was open late and had sandwiches, pizza, and nachos. The guys who worked the beach area were very nice and helpful. The only negative I have to say is that I think the hotel is very overpriced. I stayed 4 nights and I had 2 nights free because I used Marriot Hotel points. If I had spent $900 to stay here for 4 nights I would have been upset.

Room Tip: Our room was on the 12th floor. the view of the ocean was good but there is a dirty apartment buildi...
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lmahoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ardsley on Hudson, NY
Level Contributor
279 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

Especially surprising for a Courtyard (Marriott brand which is usually middle tier) right on beach easy drive from airport, nice pool and restaurants on site. Being near airport you do get sounds of planes but windows are sound dampening (not sound proof) but the trade off being right on the beach is worth it but be aware of that in case it is't for you!

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank AlanONYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Isla Verde Beach Resort

Property: Courtyard by Marriott Isla Verde Beach Resort
Address: 7012 Boca de Cangrejos Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#4 Business Hotel in Isla Verde
#5 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard by Marriott Isla Verde Beach Resort 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect location for business or pleasure. The first hotel in San Juan to offer FREE Internet & wireless services it makes business a breeze! For families, babysitting & play services, game room & the beautiful pool & beach make any holiday perfect. ... more   less 
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Also Known As:
Courtyard By Marriott Isla Verde Beach Hotel Isla Verde
Courtyard Isla Verde Beach Resort
Marriott Carolina
Courtyard Carolina
Carolina Marriott
Carolina Courtyard
Courtyard By Marriott Isla Verde Beach Resort Puerto Rico

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