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“Great Staff,Great Service, Fantastic Location!”

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San Juan Water & Beach Club Hotel
Ranked #3 of 13 Hotels in Isla Verde
Certificate of Excellence
Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Staff,Great Service, Fantastic Location!”
4 of 5 bubbles Reviewed October 16, 2013

This was a girls long weekend trip, the hotel was not to far from the hotel. Once we arrived we were immediately greeted by a bellman at the taxi to take our bags. At the front desk the staff were welcoming and first impressions were well on the way to excellent . Our room was beautiful, clean and had a fantastic view of the beach . The beach is directly out front of the hotel, there is someone there to put the chairs, umbrella out and even a server to take your drink and lunch order right on the beach. This is the coolest boutique hotel. It has an awesome rooftop where a DJ plays on Friday and Saturday nights, has a bar, tapas menu and rooftop pool. It was a 2 block walk to El San Juan hotel and casino, where we spent Saturday night at the Brava night club and Rose lounge. Getting to Old San Juan was a $21 dollar can ride.
Because of the US federal stoppage some of the attractions in old San Juan was closed but there was still plenty to see.
Loved our stay and will diffinately be back to this hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OakvilleON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 21, 2013
Thank you for sharing! We hope you can visit us year after year for more “ Girls Great Getaways” to come.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (447)
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English first
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 15, 2013

My partner and I went had an amazing vacation at this sleek modern hotel. The staff is wonderful the hotel is right on the beach and close to several great restaurants. We would stay at this hotel again. We love it!!!!! The bar had a great dj, however the bar was slow and disorganized. The housekeepers were great as well. Cleaned during the day and at night they would make the bed and leave us chocolate for that extra added touch.

Room Tip: Ask for an ocean view its amazing!!!!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MARCO T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 21, 2013
Thank you very much for your feedback. We’re happy to hear you enjoyed your “Turn-down Treats”! We hope to welcome you back real soon.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

The San Juan Water Beach Club Hotel on Isla Verde Beach has an amazing location, top quality food and outstanding service. This South Beach-style hotel's Mist Ultra Lounge is the ultimate party spot and features some of the best DJs on the island. Mobs of attractive people pull up to dance the night away. You'll find swanky decor and lots of black lights. The views from the rooms overlook the sapphire-blue waters of the Atlantic Ocean. Zest restaurant offers a creatively designed menu with modern twists on the local Puerto Rican flavors. For business travelers and small groups, the hotel offers an oceanfront business center, a variety of meeting rooms and a 24-hour front desk service. The staff found out it was our anniversary and when we came home from dinner our room was filled with rose petals.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank capitalcookingshow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 21, 2013
We work hard to keep our high service standards throughout the property both day and night. It seems like you were able to experience the best of what the WBC has to offer; especially our Zest Restaurant. Please know that we enjoyed having you stay with us more! Maybe next time we can win you over for the 5th star!
Yours in hospitality,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cruz Bay, St. John
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

The entire hotel is illuminated in soft blues replicating an ocean palette. Even the elevator had a running water feature. If I didn’t know better, I’d think I was in South Beach. A unique element of this property is that there’s a wish list board in each room where you can note your craving of the day, request late checkout or anything you desire and they make every effort to oblige. Unfortunately our short stay didn’t dictate use of the wish list but what a brilliant concept. Rooftop deck was worth the visit alone - crisp blues and white with a coastal view as far as you can see. Mist serves fabulous cocktails and Zest serves first class food. I wasn't feeling well and ordered some food via room service. A staff member personally came to check on me to see that I wasn't alone. All staff were intentional about providing great customer service and it showed. We appreciated the unexpected upgrade to an oceanview room - nice touch. The ONLY thing that keeping this from an excellent rating is a few details that need attention ... the bed was borderline uncomfortably firm, the pillows completely flat and there was a small blood stain on the comforter in an obvious place. Additionally, the ocean view in Rm 302 is somewhat blocked by a cloudy, aging window. The positive far outweighs those few negatives so we would give them another try if returning to Isla Verde.

Room Tip: 3rd floor ocean view was quite comfortable
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CarolJ388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 21, 2013
Service is the cornerstone of WBC's success and we are driven to follow up relentlessly on service lapses. I have shared your review with the entire team and have specifically addressed some of the items you detailed. On another note; we are thrilled to hear that you enjoyed your stay and we hope to welcome you back again.
Yours in hospitality,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lee's Summit, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 14, 2013

Very thoughtful and accommodating staff from the front desk to the concierge. Rooms are a bit on the small side, but are perfectly functional and many have incredible ocean views. (What a pleasant surprise!) This was a birthday trip for my wife, we had a blast.

Room Tip: Request an ocean view
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank KHaynes06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 21, 2013
WBC is in the best location with the ocean right in front of our entrance, everything you need is steps away. Priceless… Thank you for your visit and review. We look forward to seeing you again soon.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Rochelle, New York
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 13, 2013

This hotel is located in the perfect spot - right across from the beach. Although we got there early (1:00 PM) our room was ready. However, there was no storage for the clothes, except for 2 tiny draws. We complained and immediately got a call from the manager Virna. We were given another room with an extra cubic foot of storage but the storage problem is the same for every room. (Suggestion: I think a small dresser would be beneficial in each room since there is ample space.) The rooms are clean, spacious, ocean view, wi-fi capable and the maids provide chocolates night. Word of caution for future travelers - any room ending with 01 must be prepared for the elevator IN the room. That's right, in the room. Actually, it's next to the bed. Keep the AC with the fan on high and you'll manage. The staff is excellent and very friendly. The Mist night club is geared for the young crowd, as evidenced by our visit one evening where we sat at a table for 15 minutes with not evening an acknowledgement from any of the barmaids / bartenders. We then went to a neighboring hotel and had a great time. Breakfast was very good at the Zest with a very nice selection. You can also order additional items for a reasonable fee. Dinner though, was something else. I will call it 'A Tale of 2 Fishes' which I will review on the restaurant portion of Tripadvisor. We have no regrets and had a great time.

Room Tip: Avoid rooms ending with 01 because of the elevator. A very unique elevator with a water fall, defini...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScubadiverNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 14, 2013
Thank you for your recent visit and this review. We always love to read how our guests enjoy the service and unique ambiance we provide. I hope we can welcome you back again soon.
Yours in hospitality,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed October 11, 2013

I stayed here for 6 weeks while in San Juan on business. I really enjoyed staying here. It's on a cul-de-sac so no traffic at all. The food is great and you are within walking distance of a few other places. No, it's not Condado, but I liked the location because it is on the edge of the city. Just turn left out of Tartak and you can be in Pinones/Loiza in two minutes enjoying pinchos. I brought my bike, so this was a big plus being able to get out of the metro-area for a 15 mile ride to Rio Grande.

Because it is relatively small, the staff get to know you. They try to do extra things for you. Every now and then, they would see me go in to the restaurant for breakfast and would have my car ready when I came out. Really helpful staff.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dlm87512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, October 14, 2013
We are only as "GREAT" as though who stay with us; our loyal guests as you; are a huge reason we have remained the best hotel in Puerto Rico. We are so happy to know you as part of our family.
Truly,
Virna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Water & Beach Club Hotel

Property: San Juan Water & Beach Club Hotel
Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the San Juan Water Beach Club Hotel, a unique boutique property just steps from one of Puerto Rico’s hottest beaches – Isla Verde Beach, the ultimate playground for grownups. The perfect combination of comfort and style, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, MIST ROOFTOP Bar+Kitchen provides a unique rooftop experience for relaxing with friends and enjoying appetizing casual food and refreshing cocktails – all complemented by soothing lounge beats, fresh ocean air and breathtaking panoramic vistas of the Atlantic Ocean. ZEST Restaurant, where community, culture and local flavors mix with a relaxed atmosphere to celebrate Puerto Rican cuisine. A warm, vibrant decor combining the elements—earth, wind, fire and water— creates a sociable ambiance where you can enjoy delicious culinary delights and a creative selection of well-crafted cocktails and wines. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Munoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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