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“Excellent beach front room”

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San Juan Water & Beach Club Hotel
Ranked #4 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed March 2, 2013 via mobile

Very Miami Beach feel... Boutique hotel concept, modern rooms with blue light facing the Isla Verde beach area. Great access to restaurants and small chinchirros style bar. Great place, good price and chic feel!

  • Stayed: March 2013
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2  Thank Alberto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mianicole, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded March 6, 2013

Thank you very much for your feedback. We’re happy to hear you enjoyed our great service, chic feel and fabulous beach. Please let me know when you are returning so we can make sure you receive the VIP welcome back!
Yours in hospitality,
Virna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,052 - 1,058 of 1,400 reviews

Reviewed February 26, 2013

We had a noisy neighbor that wouldn't answer their door on night 2 of a 3 night stay, and they moved us to a new room. It was midnight, and stateside, the hotel would have called the cops. However, extra point for dealing with the situation quickly and moving us to a quiet room.

Neither of the bathrooms we had were very clean. Specifically, the tile, grout and caulking were moldy or just grimy. I didn't want to get too close. Also, water pressure was blah, the drains didn't drain very well in the sink or the shower, and there's no fan in the bathroom.

Otherwise, I guess the resort went through a huge renovation recently (within the past few years I'd guess). It appears they went for looks over comfort/quality. The place is unique - no question, and it's fun. The elevators are slow, and warm.

The facility is a soft three stars at best, but the staff (ignoring Zest here) is four stars.

I'm sure we'll be back to Puerto Rico, but if we stay in San Juan again, we will probably give another resort a shot. However, it will be hard to beat the rooftop pool/bar setup and the beach access.

My wife just called this place "lipstick on a pig." I can't disagree. It could be much better, but it isn't bad for the price. Great for the "beach getaway."

Room Tip: Ocean-front is nice. The ocean-view room is basically the same, but waking up to the waves is great...
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  • Stayed: February 2013, traveled as a couple
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2  Thank marcesq42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

It is simply a WOW hotel!!! One of the most modern and beautiful hotels we have been to and the view from the roof restaurant is breathless.

The hotel is very clean and staff is friendly and polite. The rooms are amazingly nice and the welcome we received at 1 o'clock in the morning, when we checked in, could not have been better!

The hotel we would definitely choose again for our next holiday in Puerto Rico!

  • Stayed: December 2012, traveled as a couple
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Thank Maltacamilleri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mianicole, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded March 6, 2013

Thank you! I am happy that you enjoyed your stay and our attentive staff; our aim is to deliver just that experience. We look forward to your next visit.
Warmest regards,
Virna

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Reviewed February 25, 2013

Wow! Staff treated each other like family, and they welcomed us as part of that family. Best tip was to eat in the hotel restaurant. It was an eating experience and rivaled some of the best cuisine we have eated anywhere. It was certainly the best food we had in Puerto Rico. Chef takes tremendous care. For breakfast $5 buys you a bowl of steal cut oatmeal with exotic French cinnemon and fresh grated coconut. Dinner started with a succulent fruit of the sea appetizer. I could have been done there because the flavor was so deep. Main course red snapper like no other. Can you believe for ice cream the day's flavor was Basil Ice Cream. It was outrageously good and so unexpected! Five star. Also loved the roof top pool and sleeping sun beds. Clean, lots of pillows, amazing views and no wind. Curl up with a book. Great appetizers, happy hour and DJ on the roof top as well. Watch chef make sushi. Twenty steps to the beach with comfy chairs and umbrellas. At the resort that we stayed at for the first part of our trip, we had to walk down long halls, lobbies, casino and many foot paths to get to the beaches or pools. This intimate boutique hotel had everything within reach and at the 4**** star level as promised. they gave us a late check out without any problems so that we could enjoy the day on the beach before catching our cruise ship.
If you stay for a week, rent a car for one day to go to the East side of the island and see the tropical rain forest. $5 ride to the airport, $25 to Old San Juan, but you can also take the local bus. No need for a car. Buy your liquor and ground coffee to take home at Walgreens which is one block away. Highly recommend this hotel for metro mod fashionable couples. We're 60, enjoyed the ambiance, but we're going to tell our 5 kids and their mates that THIS IS THE PLACE TO STAY in San Juan!

Room Tip: Upper floors have fantastic views of oceans and balconies
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  • Stayed: February 2013, traveled as a couple
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1  Thank Tricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013

First time visting PR from California and OMG I LOVED LOVED THIS HOTEL! LOVED! and cannot wait to return back to stay for more nights. The suite was amazing. The blue lighting glass closet walls.Telescope. King bed. PERFECT FOR COUPLES. THE VIEW BOTH FROM THE ROOM AND ON TOP WHERE THE POOL IS JUST BREATH TAKING!! You can choose to stay at hotel chains like The Intercontinental or The Renaissance for almost triple the price and still wont have the views or the quality of service WBC has for you. Lleyeda Centeno the Front Office Manager AMAZING!!! AMAZING!! She really takes her time to know each guest and make you feel like this is a home a way from home for you EXCELLENT LEADERSHIP! The vallet's especially Xavier were always friendly and helpful not like other hotel vallets that seem miserable. The beach is 4 steps away from the hotel entrance and they bring courtesy fruit, frozen drinks etc out to you. Water sports such as jet skiing and parasailing are close by. VERY CLEAN. The vibe of the hotel is very boutique sexy posh slick. Has a very Puerto Rico meets Miami vibe. It was really sad for me to leave the breeze and hotel rooftop really is a way just a feeling of pure paradise. See you soon WBC - D.Ortegon

  • Stayed: February 2013, traveled as a couple
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Thank Davi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mianicole, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded March 6, 2013

Thank you for your genuine feedback on your recent stay, we love to hear our guest's "WOW" experience during their stay.Thank for noting the great service you received; there is a constant and going focus on service here and it is nice to see it praised so generously. Thank you again and we are so thrilled to know you are a GUEST FOR LIFE!
My best,
Virna

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Reviewed February 24, 2013

My husband and I were there on and off for a couple of weeks. At first, we just booked a couple of nights, thinking we would be all over the place staying in different hotels. Not the case, we fell in love with this place and made it our home base. We stayed in three different rooms over the two weeks. The ocean front and ocean view with balcony rooms were great. Juan, at the front desk, could not have been more helpful. All the staff was wonderful. The feel is very chic at this boutique hotel. Modern decor with lots of white, beautiful hues of blue and water. The food was fabulous both up on the rooftop at Mist (sandwiches and salads by day, tapas by night) and downstairs at Zest. Valerie was our favorite staff person upstairs at Mist. We liked to go to the beach in the mornings (beach chairs and towels were provided by a very friendly Juan), have lunch, then lounge on the wonderful rooftop sofas in the afternoon. Don't forget the signature cocktails. They are great. Location is convenient to most everything. Cabs are easy and inexpensive. Make sure to spend a day in Old San Juan. Loved the St. Germain for lunch. What a wonderful trip! We loved this hotel and look forward to our next stay.

  • Stayed: February 2013, traveled as a couple
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Thank Lillylou73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013

This hotel is very small, with very small rooms. The lighting is very odd in rooms, hallways and throughout facility. Like being in a strange twighlight zone remake. The elevators are so small they did not accomodate all of our luggage, and the staff did not assist us with our luggage. The room is minimally furnished and cold feeling with tile floors. The bath towels were like cardboard. No room for your luggage on floor in room as it is very small. There is a bar on the roof top, which plays pounding loud music until the wee hours of the night, and you could hear it from our room several floors down. Rooms not at all soundproof, could here loud talking and slamming doors all night. We stopped in to the bar, and upon arrival were frisked and wanded so we left without having a cocktail! Won this room as a 4 star on Priceline for a one night pre cruise stay, but I wouldn't give it more than a 2 star. Choose a different hotel if you want to relax and enjoy 4 star accomodations.

Room Tip: Best room choice would be one in a different hotel.
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  • Stayed: February 2013, traveled as a couple
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6  Thank maggielola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mianicole, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded February 25, 2013

We use all comments both positive and negative as constructive criticism. I would like to address some of your comments: In your case your reservation was booked by a third party for a bid of 1 standard room for 4 guests. We are a small boutique property with 80 rooms. Most of them have king size beds; our double-bed rooms can only be reserved directly with the hotel due to high demand. I highly recommend in the near future conduct a thorough research to find a property more suitable to your needs. If you are looking for a personalized experience where every need or want is at your beckon-call then “Yes” we are your hotel. Boutique hotels offer a particular feel & vibe that are not always to everyone likes; we understand that. Feel free to contact me if I may assist you in any way, I remain at your service.
Yours in Hospitality,
Virna Concepcion

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Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
Price Range: $182 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the San Juan Water Beach Club Hotel, a unique boutique property just steps from one of Puerto Rico’s hottest beaches – Isla Verde Beach, the ultimate playground for grownups. The perfect combination of comfort and style, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, MIST ROOFTOP Bar+Kitchen provides a unique rooftop experience for relaxing with friends and enjoying appetizing casual food and refreshing cocktails – all complemented by soothing lounge beats, fresh ocean air and breathtaking panoramic vistas of the Atlantic Ocean. ZEST Restaurant, where community, culture and local flavors mix with a relaxed atmosphere to celebrate Puerto Rican cuisine. A warm, vibrant decor combining the elements—earth, wind, fire and water— creates a sociable ambiance where you can enjoy delicious culinary delights and a creative selection of well-crafted cocktails and wines. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Munoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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