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“Great Place Great People”

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San Juan Water & Beach Club Hotel
Ranked #3 of 13 Hotels in Isla Verde
Certificate of Excellence
Bronx, New York
2 reviews
“Great Place Great People”
Reviewed November 10, 2012

We had a wonderful stay.
the staff is wonderful from Xavie at the front door to Aisha at the roof top bar,Victor and Juan at the beach they made us feel like family. Chef Correa food was superb gnoci made from sweet plantin come on. Thanks for agreat time we will be back,



































.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robim k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
Thank you so much for taking a moment to share your experience with the world. We are so thrilled to hear that you enjoyed our hotel, but it is even more special when our team members make such a great impression by the service they offer to our guests. Come back soon!
Warmest regards,
Virna
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Miami
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 10, 2012

The gorgeous water and beach club is a rare gem in what is otherwise a horrifically bland and down-trodden city (San Juan, Puerto Rico). The Hotel has the most gorgeous all-white decor with all white linens and pops of turquoise color. The WBC is filled with artsy hommages to the Puerto Rican coastline including waterfall walls in the elevator, rooftop pool overlooking the ocean, and gorgeous dim wave lighting behind the white curtains that grace the walls of the lobby.

I would say the best part of the hotel is that it had a very relaxed but chic vibe, and was upscale without sacrificing any of its unique young and modern feel.

The best part of the hotel was the service, which across the board was excellent (from the reception, to cocktail servers, waiters, and valet); everyone was knowledgeable and helpful-- some even willing to let us in on the best local nightlife spots. The restaurant downstairs is delicious and the rooftop bar/lounge (Mist) is incredibly beautiful as it is relaxing. The drinks are delicious and the menu is innovative. Although the city itself was a disappointment, we had a blast staying within the beach and the resort.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SMWVF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
Thank you for your recent visit and for sharing your review with us. As you point out, our friendly service combined with a beautiful setting delivers a memorable experience all around. I hope we can welcome you back very soon.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phillips WI
1 review
Reviewed November 10, 2012

I am a professional speaker and I am here on business and have traveled a lot. This hotel is amazing and I will return again and again. The hotel is beautiful, the beach is clean and the staff really goes out of their way to make you feel at home. They have gone above any expectation I have had. The food is great and reasonably priced. The view is amazing of the water, make sure you get an ocean view. Chairs and umbrellas are complimentary and they will set them up anywhere you want them on the beach. I could go on and on about this hotel.

Room Tip: Get an ocean view.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southernpeach_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
Thank you! So glad to hear that you had a great experience; your details in every area of the hotel are greatly appreciated. We look forward to having you back with us. Please contact me on your next travel dates; it would be great to meet you personally.
Warmly,
Virna
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Westbury
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 8, 2012 via mobile

Katherine was great in the lobby restaurant, really great she went above and beyond what was expected. The rest of the staff was equally great. Location was the best walking distance to all. Super market two blocks away. METROPOL you must eat here. We ate Dennys for breakfast. Walgreens is right behind the hotel. Bus into old san juan is 75 cents. Staff on the beach will bring out chairs, umbrellas and towels for you. The entire staff looks so happy to help you with anything you need. We didn't like Lupi's restaurant at all. I for one can't wait to visit again. Price paid for two of us was $1000 including airfare from NYC. Fresh citrus water put out for you everyday. I really can't sat enough good things about this place.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJTheTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
Thank you so much. Please let me know when you are returning so I may welcome you back personally.
Truly,
Virna
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Taunton, England, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2012

my husband and i stayed here for 5 nights at the end of October, first of all very easy to get to just jump in a taxi outside the airport ask for water beach club and takes about 10 mins, cost was $12 + $1 each suitcase + tip. We had already been informed before arrival that we had been upgraded to a full beach view room having booked and paid for a partial view. When shown to the room we were very impressed, i was worried having read about small rooms and lack of storage space but the room was plenty big enough, the bed was huge and we had enough drawer, hanger space for what we required. I thought they used the space very well. I found the blue light a bit irritating when trying to unpack and would have preferred a proper light but it didn't matter for the rest of the week. There was plenty of light in the bathroom for applying make up etc.
We used the pool most mornings which is a fantastic way to wake up and, although small we were the only ones using it so it was perfect!
We had breakfast in a variety of different places each morning but i would recommend the Cafe Galluzzo which is just around the corner - they also do great cakes for later in the day.
The concierge is always very helpful if you need any advice or information.
We went to Old San Juan on the bus very easy and only 75c each, make sure you have the correct change (coins) as you just put it in the chute when you get on. Get off at the bus station and then a short walk to the centre of town.
Of course we spent a lot of time on the beach as it is right outside the door, the service they provide here is good - chairs, towels and umbrellas provided. You can also order food and drinks but the one time we tried this the order got messed up, we didn't get the chicken wings we asked for :( , just make sure they know what you want.
Finally, on the last night we treated ourselves to a meal in the restaurant which was, without doubt one of the nicest meals we have ever had, with the 'extras' they were bringing us we ended up eating about 5 or 6 courses but every mouthful was superb. Not something we could manage (or afford) every evening but definitely worth at least one visit! I just read on here that somebody said the food must be bad because the restaurant was empty, i'm not sure you should comment on something you haven't tried but then again if BK and KFC can be classed good places to eat then this is probably not for you anyway!
I would definitely stay here again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
Thank you for taking your time in writing this review. It is always a great feeling to hear positive feedback. We are happy to hear that you enjoyed your stay. Please try and return real soon.
Warmest regards,
Virna
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Dallas, Texas
Level 4 Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 5, 2012

We checked in after a long day of flight interruptions and met the nicest staff ever. Checked into the room, it is ok. The "partial beach" view means you're on the side and you have to look around. The rooms, and every thing is done in blue - lights, water. The over night front desk lady pulled out tons of brochures for us - and we went out for a nightcap - on our return she had highlighted an entire day of adventures! This is a must stay location (oh yea, and it is the best beach in PR).

Room Tip: Higher floors and go ahead and do full beach view!
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingFool67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
WBC is in the best location and the ocean right in front of our entrance, everything you need is steps away. Priceless… Thank you for your visit and review. We look forward to seeing you again soon.

My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 3, 2012

The service at WBC is the best. The rooms are comfortable, clean, trendy. I was concerned by some of the bad reviews I had read but I could not have been more pleased. We ate at Zest the hotel restaurant and also enjoyed the rooftop lounge. Yes the pool is small but I didn't go there for a pool. I really appreciated the beach service at no extra cost, except a tip for the beach boys. There is a lady that sells really good empanadas on the beach Thurs-Sundays. They go quick so get em early. The beach is beautiful and great food can be found at mi casitas. A lilttle place across the street from the hotel as well as the little restaurants at the end of the st the hotel is on. You won't be disappointed. If you want to experience old san juan and other places you should rent a car. We got as far as old san juan by bus which is way cheaper but longer. You get to see the local area and experience the real people of puerto rico. Definitely going back and will stay at WBC.

Room Tip: Definitely go for the ocean view
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CocoSmooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, November 13, 2012
Thank you for the great review! It looks as if you were able to enjoy a number of offerings here and it's good to see that all aspects exceeded your expectations. Please feel free to reach out to me directly for your next visit.

Warmly,
Virna
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Additional Information about San Juan Water & Beach Club Hotel

Property: San Juan Water & Beach Club Hotel
Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
#2 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the San Juan Water Beach Club Hotel, a unique boutique property just steps from one of Puerto Rico’s hottest beaches – Isla Verde Beach, the ultimate playground for grownups. The perfect combination of comfort and style, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, MIST ROOFTOP Bar+Kitchen provides a unique rooftop experience for relaxing with friends and enjoying appetizing casual food and refreshing cocktails – all complemented by soothing lounge beats, fresh ocean air and breathtaking panoramic vistas of the Atlantic Ocean. ZEST Restaurant, where community, culture and local flavors mix with a relaxed atmosphere to celebrate Puerto Rican cuisine. A warm, vibrant decor combining the elements—earth, wind, fire and water— creates a sociable ambiance where you can enjoy delicious culinary delights and a creative selection of well-crafted cocktails and wines. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Munoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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