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“Can't wait to return!”

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San Juan Water & Beach Club Hotel
Ranked #3 of 13 Hotels in Isla Verde
Certificate of Excellence
Broad Channel, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Can't wait to return!”
5 of 5 bubbles Reviewed June 11, 2012

This was the second time that I have stayed here and with all the new renovations, it was even better than ever. The staff is always so friendly, accommodating, and helpful. The food was delicious and the beach is literally right when you step out of the door. The rooftop was great to have drinks during happy hour and the service was great! We arrived a few hours before check-in, but our room was ready for us. When we had an issue with the AC, we had a replacement within an hour. I cannot imagine staying anywhere else when visiting Puerto Rico, and am looking forward to a return trip in a couple months!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lydia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 12, 2012
And we can’t imagine not having you stay with us again. Thank you for your wonderful feedback! The 3rd time around hopefully is "Coming Soon”.
Many thanks,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,330 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (447)
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English first
1 review
4 of 5 bubbles Reviewed June 10, 2012

I went to PR last mont and founded this place to stay. I travel a lot and in not many places I can say that I loved its service. For a small hotel they have beautiful rooftop to relax is perfect. And the service amazing I can still remember front desk guy Abraham allways with a smile, the waitress Imalay very nice service and person, and the chef Raul great food. Congrats to the manager on having a great staff. It was a very nice experience got a nice beach view. Overall, great price and a wonderful place to stay.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
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Helpful?
Thank LisaJ2347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 12, 2012
Thank you for your kind words! Ambiance combined with great service is priceless for every traveler. I’m glad you experienced the best of what we have to offer. I will certainly pass along your appreciation to Abraham, Imalay, Chef Raul and the rest of our family members; we love to hear when specific members have such an impact. Thank you for putting into perspective just how important great service and a sincere smile truly are. It was a pleasure having you and I’ll look forward to many returns!
Truly,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed June 10, 2012

This is my first visit to PR and we stayed 2 nights in SJ Water and Beach Club Hotel. I read some reviews prior to my visit and was expecting not to be impressed. The hotel itself stood across from the beach with nothing but a small street with lots of palm trees. The immediate location had lots of fast food and not enough local restaurants. "Mi Casita" which is a couple of blocks from the hotel served good Mofongo and Cafe con Leche. Isla Verde Beach was clean and the water was aqua blue in color-quite breathtaking! The hotel was trendy and had a very modern look which was really nice-kinda "Miami-style". The front desk staff were courteous and friendly, got our "upgraded" room ready within an hour (we were about 3 hrs early). Our room had a beautiful ocean view, too bad, it was missing a balcony...however, it was clean and had plenty of towels, hot water and toiletries. The Top floor had a very nice pool, bar (drinks were quite pricey) and nice service. I enjoyed the beach the most-cabanas, towels and umbrellas provided with our stay-and a very helpful, pleasant and hardworking staffer named Victor. There was an instance wherein we were given a "dirty" towel-yuck!...However, a housekeeper was kind enough to replace it with 3-4 extra towels when we reported the problem..All in all, we had an awsome, very peaceful and relaxing weekend. Thanks for a wonderful experience..

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Grace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 12, 2012
Thank you for this review. I’m glad to hear that you finally had the chance to stay with us. WBC prides itself on service and genuine care for our guests. I will certainly pass on your kind words to Victor our “Waterboy”. It’s great to see that you were able to experience firsthand what our incredible staff has to offer.
Many thanks,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed June 9, 2012

The Water Club was a great hotel. No complaints the location is right on the beach the beach chairs were much nicer than other hotels beach chairs. The rooftop bar was a great place to go good drinks at reasonable prices. Room service came twice a day and they always seemed to come when we were not there. There is a rental car place right next to it, so renting a car for the day is very easy. We will defiantly be back to the Water Club.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ptmoney26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 12, 2012
Thank you for this great review and the 5 stars ***** It was a pleasure to have you here and I hope you can make it back to the WBC very soon for another stay. I love it that you enjoyed our property and service.
Many thanks,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 9, 2012

This is a beautiful hotel , light blue lighting throughout makes it look like water flowing everwhere . The staff was great very freindly and willing to meet your needs , comfortable rooms ,nice pillow top beds , soft pillows ,good air conditioning in room , nice showers new flat screen tv, .The rooftop pool and bar where great .Within walking distance of many restuarants night life ,shops ,walgreens open 24 hours a block away and about 20 steps from the beach they will take lounge chairs and umbrella out to beach for you and have a waitress com out to see if you need anything.Had the best time we could ask for .
ps. come in in afternoon to clean and then back in evening to turn down and clean up again.
Will go back for sure !!!!!!

Room Tip: get one with a balcony face the north overlooking the beach small balcony but well worth the little...
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 12, 2012
Thank you for the wonderful feedback! Your description of the hotel is on point; excellent service in a beautiful setting- that’s the WBC Experience. Our turn down service is one of many new additions to our services; I am so happy you were able to experience it. I hope this is a new and long term travel destination for you; we will always make every effort to make our guests feel like family coming home. Looking forward to seeing you soon!
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
5 of 5 bubbles Reviewed June 7, 2012

This hotel was excellent for my family. We have 2 kids. They enjoy the beach and the pool. The hotel is close to restaurants, coffee shops even candy store!!!! The personal are very friendly and make you feel relax. The beach is just across the street and they have everything you need to have fun and relax at the beach even beach toys for kids!!! The pool is at the rooftop so the view is spectacular and invites you to stay until the stars. The suite has plenty space for the kids and you feel comfy with the other space and TV…The best the view and service .Excellent!!!

Room Tip: Ask for rooms with view to the beach !!!! if you are with kids ask for a suite plenty of space for e...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marangelly g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 8, 2012
Thank you for the great review! It looks as if you were able to enjoy a number of offerings here and it's good to see that all aspects exceeded your expectations. Please feel free to reach out to me directly for your next visit so I may give you a warm welcome back.

Warmly,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed June 7, 2012

wow it was wonderful,perfect,simple but elegant & the staff are very nice and room always clean.my husband and i love it.the beach is amazing we dont even know how to explain it it was the best vacation ever

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 8, 2012
Short and sweet! Thanks for the review. You basically said it all…We are so glad you were able to experience it firsthand; so happy that is was the BEST VACATION EVER!
Truly,
Virna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Water & Beach Club Hotel

Property: San Juan Water & Beach Club Hotel
Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the San Juan Water Beach Club Hotel, a unique boutique property just steps from one of Puerto Rico’s hottest beaches – Isla Verde Beach, the ultimate playground for grownups. The perfect combination of comfort and style, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, MIST ROOFTOP Bar+Kitchen provides a unique rooftop experience for relaxing with friends and enjoying appetizing casual food and refreshing cocktails – all complemented by soothing lounge beats, fresh ocean air and breathtaking panoramic vistas of the Atlantic Ocean. ZEST Restaurant, where community, culture and local flavors mix with a relaxed atmosphere to celebrate Puerto Rican cuisine. A warm, vibrant decor combining the elements—earth, wind, fire and water— creates a sociable ambiance where you can enjoy delicious culinary delights and a creative selection of well-crafted cocktails and wines. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Munoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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