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“the best vacation ever”

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San Juan Water & Beach Club Hotel
Ranked #4 of 13 Hotels in Isla Verde
Certificate of Excellence
Reviewed June 7, 2012

wow it was wonderful,perfect,simple but elegant & the staff are very nice and room always clean.my husband and i love it.the beach is amazing we dont even know how to explain it it was the best vacation ever

  • Stayed: June 2012, traveled as a couple
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Thank Flor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded June 8, 2012

Short and sweet! Thanks for the review. You basically said it all…We are so glad you were able to experience it firsthand; so happy that is was the BEST VACATION EVER!
Truly,
Virna

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1,257 - 1,263 of 1,400 reviews

Reviewed June 4, 2012

We had a relaxing few days here January 2011 -- at the time the roof was under construction, which was disappointing, but what can you do? The hotel is right on the beach, and we liked the chill vibe, modern decor, and friendly staff. There was always one or two guys to help with beach chairs and umbrellas. One major highlight was the free happy hour between 5 and 6. Every night we took our cocktails to the beach and watched the sun go down. The continental breakfast is so-so, but we were glad to have a real sit-down meal and good coffee every day. On the negative side: the neighborhood isn't great -- sure, the Pizza Hut and drug store across the street came in handy, but San Juan seriously lacks charm, unlike Old San Juan (definitely go there!). One night we got a VERY bad recommendation from the front desk guy for a seafood place. Just horrible, barely defrosted, and expensive. The real problem is most things to do at night are a cab ride away, so do your research. There is a great outdoor restaurant just a few hotels down the beach. You'll recognize it by the beach cabanas... on second thought, maybe we'll stay there next time!

  • Stayed: January 2012, traveled as a couple
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1  Thank Flameatomic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded June 5, 2012

WOW! it’s been a while…start making your travel plans to Puerto Rico and make sure you give us a call to make your reservation……you are way overdue in experiencing the NEW and Revamped WBC….lots of changes have transpired since your last visit in Jan 2011. Let’s begin with a little update on what you have been missing out on. MIST- offers comfortable seating areas for rooftop relaxation, swimming pool, signature cocktails and a decadent Island-Italian-Spanish-fusion menu featuring Socializers- small plates you can share-prepared with fresh, locally ingredients. Zest- welcomes guests with a unique subaquatic atmosphere and a modern experiential cuisine menu featuring sustainability-sourced ingredients, each dish infused with a unique scent meant to stimulate every sense. The experience of our venues is unforgettable. We have also renovated our rooms with pillow top mattresses, fine linens, plush towels, Rusk Sensories Calm bath amenities, water art works. To add to our enhancements our “waterboys” are at your “beckon call” with our new beach amenities such as: body misters, fruit spears, ice towels and coconut-flavored frozen treats. We strive to add a personal touch and give the genuine and friendly service that hits the hearts of our guests. Thank you and we hope you have a chance to come back and see us again; we are sure you will enjoy the enhancements and changes.
Warmly,
Virna

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Reviewed June 4, 2012

I just stayed here last week for 5 nights. The pictures on the website as well as here do not give it any justice. This hotel was beautiful, right on the beach. We stayed in the pool area alot because most people go to the beach, so the pool area is nice and quiet during the day - plus - better access to the drinks ! The Staff here was incredible. Everyone was so warm and accomodating.
Carolina helped shape our entire trip. telling us where to go and when. She was so kind and willing to help, and checked on us every other hour. Even offered to drive us through the rainforest on her day off.
Jennifer- at the concierge, was also incredible. She has ALOT of patience and is very knowledgable and I dont think i have ever met a concierge who was so nice and sweet.
Now, for the BEST PART OF WATER BEACH CLUB. - the food.
Zest is a must, for anyone staying anywhere in Puerto Rico. I am born and raised in New York City- so I dine out alot. This was the best meal of my life. Raul Correa, the chef and creative behind this whole menu came out with every course to present each and every detail to us.
The flavor was out of this world. it is a MUST DO when in San Juan!
We will come back to this hotel next summer again For sure!!

Room Tip: i was in room 506. perfect balance of bottom/top levels with a pretty okay view.
See more room tips
  • Stayed: May 2012, traveled as a couple
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2  Thank Kimberly1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded June 5, 2012

Love your review title “Zest and all the Rest”…We are glad to hear that our family members contributed in making your stay a superb one. Carolina, Jennifer and Chef Raul are the best, they continuously demonstrate the personalized service we live by; their friendliness and genuine care is what makes us different from the norm. I will definitely pass on your kind words. Please let us know when you are returning so we can make sure you receive the VIP welcome back.
Truly,
Virna

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Reviewed June 4, 2012

The property is very modern and overall I think it's a nice boutique with great rooms/views- we were upgraded to a top floor suite with a balcony overlooking the ocean. Staff was nice and the complimentary happy hour cocktails were fabulous (the rooftop pool was not yet open, which was a disappointment). My biggest issue was that the location behind and on the sides of the hotel (non-beach side) was very run down (trash everywhere, ugly wire fencing, scattered grass not manicured, etc.). Also, the street is mainly run down shops and fast food restaurants. It didn't feel the safest. As a decent hotel, it's a great starting point to walk down to the other larger hotels (Intercon, Ritz, etc.) which are in a bit better location (just stay on the beach side).

  • Stayed: July 2011, traveled as a couple
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2  Thank clutchbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2012

We visited from May 27th through the 30th. It was a birthday present to my boyfriend and we had a great time. Upon arrival, we did have to wait to check in but had a pleasant lunch on the rooftop terrace.
The staff was really top notch and helpful. Bryan, Juan and Joyleen were just a few of the great staff we encountered.
We bought some groceries at the Walgreen's and ate locally at night. (The sushi bar was very good around the corner).
They upgraded our room which was on the 7th floor and brough my bf a lovely birthday desert our last night.
We really enjoyed Old San Juan and the restuarant at the Convento. Zumi was our waiter and he was super nice. Had a great gourmet pizza (very reasonable).
Did tapas the next day at a neat little restaurant at Columbus Square in Old San Juan.
The free trolley was a life saver around Old San Juan; great for sightseeing. Note: catch the bus back to Isle Verde at the bus terminal in Old San Juan.

We spent quite a bit of time by the pool on the roof. Only Con: incredibly rude guest let her LOUD agressive small children take over the very small pool and surrounding area. (throwing there toys; screaming etc). They took up most of the seating. I have a four year old who stayed home with my parents; so I have nothing against children. And these people had as much right as anybody else to be there; just not to act like animals. I do feel like the hotel needed to intervene at some point considering the fact the behavior continued the entirety of our stay (every afternoon).
Point being: take your child to a family friendly resort. Not a boutique hotel.

Besides that experience we had a great time and would come back:)

  • Stayed: May 2012, traveled as a couple
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1  Thank Lhoff76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2012

So, Where do i start this hotel is Amazing everything you could ever want in a vacation you will find at San Juan Water & Beach Club Hotel. Upon arrival at this beautiful paradise all I wanted to start my trip was a nice cold drink ( As I open the door to a view from out of this world there was ice cold beer waiting to start the vacation off right) This was a nice surprise. The hotel staff is excellent very helpful and very sweet. Your room will always feel like the first day you walk into it. It was nice to come back to after a long day of site seeing, or the beach and find the room looking as great as the first day. The beds are comfortable and i must say i loved night turn down service the chocolate was a added treat to look forward too.
The roof top is a pleasent surprise it looks even better in person the view from up there is amazing the pool area is nice and the bar is amazing. The food was good on the roof. The hotel restaurant Zest is amazing, the culinary experience that you have to look forward is explosive all the different flavors call to all your senses. Carlos G our waiter and also our bartener some nights was very sweet and helpful. He gave us some great tips which made our stay even more fun and interesting. Carlos made us feel like we were family. All the staff here is amazing!!! This beach is beautiful and clean and the beach boys were very accommadating.
I read a couple of reviews on here that i really did not understand do to the fact that this place left us not wanting to leave. You will get the Quality of a Five Star Hotel. They ahve staff waiting to help you at anytime of day. This hotel is prefectly located you are not far fun and excitement wait for you around almost every corner.

The only Suggestions that i would have is to play at least one hour of spanish music coming form the states all i wanted to listen to was a little bit of music from the island that makes any one heart beats. Also on one of our last night there the kids in the pool were diving in and splashing us as we laid out but i ask one of the staff and they told the kids to stop so maybe a no diving rule so that other guest dont get bother i have a son of my own so kids dont bother me but there might be a guest that something like that would just ruin thier day.

IF you going to Puerto RIco you must stay here no exception this place is amazing !!!! I can't wait till the next time

- I have only been back two days and I am missing it like crazy -Jennifer M

  • Stayed: May 2012, traveled with friends
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1  Thank jennynick03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this reviewResponded June 8, 2012

Thank you! You basically said it all. Stress free environment, luxurious surroundings and world class service with a touch of genuine care are some of the ingredients you can expect from The WBC! I'm glad you had the opportunity to experience it. Please feel free to reach out to me directly for your next travel plans to our “HIDDEN TREASURE”. I'm happy to add a little personal touch to the accommodations.

My best,
Virna

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Reviewed May 31, 2012

My wife and I stayed at here for a week and had a great experience! All of the staff were very nice and pleasant. The hotel style is a little funky, but fine for a couple in their 30's. I don't think I'd stay here if I was bringing kids or grandparents. Our only complaint about the style is that lighting should have been better in the bathroom, it was a little dark, but still usable.

They have towels, beach chairs, umbrellas available just out the front door of the hotel on the beach. They can around handing out free snacks 2 days while we were there, coconut ice cream one day and fruit skewers another. They also have a waitress checking if you would like to order something from the bar most days.

There are plenty of resturants within walking distance for both breakfast and dinner.

We would definitely stay here again.

  • Stayed: May 2012, traveled as a couple
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Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
Price Range: $182 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the San Juan Water Beach Club Hotel, a unique boutique property just steps from one of Puerto Rico’s hottest beaches – Isla Verde Beach, the ultimate playground for grownups. The perfect combination of comfort and style, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, MIST ROOFTOP Bar+Kitchen provides a unique rooftop experience for relaxing with friends and enjoying appetizing casual food and refreshing cocktails – all complemented by soothing lounge beats, fresh ocean air and breathtaking panoramic vistas of the Atlantic Ocean. ZEST Restaurant, where community, culture and local flavors mix with a relaxed atmosphere to celebrate Puerto Rican cuisine. A warm, vibrant decor combining the elements—earth, wind, fire and water— creates a sociable ambiance where you can enjoy delicious culinary delights and a creative selection of well-crafted cocktails and wines. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Munoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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