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“Nightmare from hell!!!”

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Hotel Villa del Sol
Ranked #12 of 13 Hotels in Isla Verde
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nightmare from hell!!!”
Reviewed January 3, 2004

Our experience with Hotel Villa del Sol was absolutely a nightmare from hell. The first night we found out that my pillowcase had blood stains.
Then our toilet flooded the following day. We did not receive new towels 2 nights in a row...despite many visits to the front desk to ask for towels. Our fourth night the toilet flooded again. We reported it, once again, to the front desk and they just dried the floor and left.
No apologies!! No nothing! And of course, our sixth and last night the toilet flooded one more time. But this time with more impetus and got some of our clothes wet. We once again visited the front desk. But since the incident happened after hours we had to wait until someone could come in and clean it. The manager came in and they just cleaned the floor. I demanded a new room!!! The manager gave us a room on the 3rd floor (no elevator!!) and didn't even bother to help us with our luggage or even apologize for the great inconvenience that this caused.
Oh! Before I forget, I asked for an extra bed at the front desk and after paying for it, they told they'd bring it in. Two hours later I had not received my extra bed. I went to the front desk and the worker asked me to "go and pick it up myself from the storage room". Lastly, they charged a service fee when we checked out, I assume because of the toilet!! Anyway, this may all seem unbelievable, but it's true! Please don't make the mistake of staying at this hotel. For $92 a night you could find something better. Don't do it!!!!

3 Thank ilaureb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa del Sol

Property: Hotel Villa del Sol
Address: 4 Rosa Street, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Isla Verde
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa del Sol 3*
Number of rooms: 24
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Also Known As:
Hotel Del Sol
Del Sol Hotel
Hotel Villa Del Sol Puerto Rico/Isla Verde

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